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"NMRHFMDRCDRġBTQHSġ
#DRBQHOSHNMCDKe@OO@QDHK
/@MMD@TCDBNLL@MCD
3@AKD@TCDROQNFQ@LLDR
.OSHNMR
1ġFK@FDRCDA@RD
U@MSK@OQDLHĠQDTSHKHR@SHNM
4SHKHR@SHNMPTNSHCHDMMD
"NMRDHKR
$MSQDSHDMDSMDSSNX@FD
1ġRNKTSHNMCDROQNAKĠLDR
"@Q@BSġQHRSHPTDRSDBGMHPTDR
2NTRQġRDQUDCDLNCHEHB@SHNMR
(-%.1, 3(.-2#$2Í"41(3Í
U@MSCDBNLLDMBDQĐHMRS@KKDQDSTSHKHRDQBDS@OO@QDHK KHRDY
RNHFMDTRDLDMSKDRHMRSQTBSHNMRENTQMHDR +DE@AQHB@MSMDONTQQ@
ĢSQDSDMTONTQQDRONMR@AKDCDRAKDRRTQDRDSCġFĒSRQġRTKS@MS
CeTMDL@TU@HRDHMRS@KK@SHNMNTTSHKHR@SHNM "NMRDQUDYSNTINTQR
KDRHMRSQTBSHNMRC@MRTMKHDTRŖQDS@BBDRRHAKDONTQUNTRX
QġEġQDQTKSġQHDTQDLDMS
+HQDKDRHMRSQTBSHNMRENTQMHDR
2ĢBTQHSĢCDRDME@MSRDSCDRODQRNMMDRUTKMĢQ@AKDR
5$13(22$,$-3ũ
1HRPTDCe@ROGXWHD CDAKDRRTQDNTCeHMU@KHCHSġ
ODQL@MDMSD
"DS@OO@QDHKODTSĢSQDTSHKHRġO@QCDRDME@MSRCDOKTRCD
@MR @HMRHPTDCDRODQRNMMDRCNMSKDRB@O@BHSġR
OGXRHPTDR RDMRNQHDKKDRDSLDMS@KDRRNMSQġCTHSDRNTCNMSKDR
BNMM@HRR@MBDRDSKeDWOġQHDMBDRNMSHMRTEEHR@MSDR ĐBNMCHSHNM
CeĢSQDRTQUDHKKġRNTCe@UNHQQDĝTCDRHMRSQTBSHNMRBNMBDQM@MS
KeTSHKHR@SHNMRġBTQHRġDCDKe@OO@QDHKDSCDBNLOQDMCQDKDR
QHRPTDRDMBNTQTR
q -DK@HRRDYO@RKDRDME@MSRINTDQ@UDBKe@OO@QDHK
q +DRDME@MSRCDLNHMRCD@MRCNHUDMSĢSQDSDMTRġKNHFMġR
CDKe@OO@QDHKDMODQL@MDMBDKNQRPTeHKDRSDMENMBSHNMMDLDMS
q -DK@HRRDYO@RKDRDLA@KK@FDRĐK@ONQSġDCDRDME@MSRDS
IDSDY KDRBNMUDM@AKDLDMS
q -DK@HRRDYO@RKDRCġSDQFDMSRĐK@ONQSġDCDRDME@MSR
q
3DMDYKDRDME@MSRDSKDR@MHL@TWġKNHFMġRCTGTAKNSCD
Ke@OO@QDHKKNQRPTDBDKTH BHDRSNTUDQS
q 2HKe@OO@QDHKDRSġPTHOġCeTMCHRONRHSHECDRġBTQHSġDME@MSR
MNTRUNTRQDBNLL@MCNMRCDKe@BSHUDQ
q +DRDME@MSRMDCNHUDMSO@RMDSSNXDQMHDMSQDOQDMCQDTMD
NOġQ@SHNMCDL@HMSDM@MBDRTQKe@OO@QDHKR@MRRTQUDHKK@MBD
q
2ĢBTQHSĢFĢMĢQ@KD
-DLNCHEHDYO@RKDRB@Q@BSġQHRSHPTDRCDBDS@OO@QDHK
2HKDRĠBGD KHMFDDRSOK@Bġ@T CDRRTRCeTMK@UD KHMFD TSHKHRDY
KDJHSCDRTODQONRHSHNM +DJHSCDRTODQONRHSHNM CHRONMHAKD
@TOQĠRCeTMQDUDMCDTQ@FQġġ MDODTSĢSQDTSHKHRġPTe@UDB
Ke@OO@QDHKHMCHPTġC@MRKDRHMRSQTBSHNMRENTQMHDR@UDB
Ke@BBDRRNHQD +HRDY@SSDMSHUDLDMSKDRHMRSQTBSHNMR@U@MSCD
OQNBġCDQĐKeHMRS@KK@SHNMQDONQSDY UNTR@TKHUQDSCeHMRS@KK@SHNM
q +e@OO@QDHKODTSĢSQDHMRS@KKġCDE@ĝNM@TSNMNLDNTRNTRTM
OK@MCDSQ@U@HKCDBTHRHMDRHTMDRO@BDBNQQDBSDRSCHRONMHAKD
QDONQSDY UNTR@TKHUQDSCeHMRS@KK@SHNM
q +e@OO@QDHKMDCNHSO@RĢSQDHMRS@KKġCDQQHĠQDTMDONQSDĐ
RDQQTQD TMDONQSDBNTKHRR@MSDMHTMDONQSDA@SS@MSDCNSġD
CeTMDBG@QMHĠQDCTBŃSġNOONRġĐKe@OO@QDHKPTHONTQQ@HS
DLOĢBGDQKeNTUDQSTQDBNLOKĠSDCDK@ONQSD
q +DRNQHEHBDRCe@ġQ@SHNMRHSTġRĐK@A@RDRHOQġRDMSRMD
CNHUDMSO@RĢSQDNARSQTġRO@QCDK@LNPTDSSD TMS@OHR NT
SNTSSXODCDQDUĢSDLDMSCDRNK
q
5$13(22$,$-3+e@OO@QDHKMDCNHSO@RĢSQDAQ@MBGġĐ
Ke@KHLDMS@SHNMDMTSHKHR@MSTM@OO@QDHKCDBNMMDWHNMDWSDQMD
BNLLDTMLHMTSDTQ NTAQ@MBGġĐTMBHQBTHSPTHDRS
QġFTKHĠQDLDMS@BSHUġCġR@BSHUġO@QTMENTQMHRRDTQCeġMDQFHD
q -DAQ@MBGDYK@EHBGDCe@KHLDMS@SHNMĐK@OQHRDCDBNTQ@MS
PTeĐK@EHMCDKeHMRS@KK@SHNM OQĠRKeHMRS@KK@SHNM @RRTQDY UNTR
PTDK@OQHRDDRS@BBDRRHAKD
q
ġQDYRTEEHR@LLDMSK@OHĠBDONTQġUHSDQKDQDEKTWCDF@Y
OQNUDM@MSCe@OO@QDHKRTSHKHR@MSCe@TSQDRBNLATRSHAKDR X
BNLOQHRKDREK@LLDRMTDR
q
q
+e@HQQDIDSġMDCNHSO@RĢSQDġU@BTġC@MRTMDġU@BT@SHNM
TSHKHRġDONTQKDRETLġDRQDIDSġDROQNUDM@MSCDR@OO@QDHKR
AQŖK@MSCTF@YNTCe@TSQDRBNLATRSHAKDR
q 2HKDBĒAKDCe@KHLDMS@SHNMDRSDMCNLL@Fġ HKCNHSĢSQD
QDLOK@BġO@QKDE@AQHB@MS TMRDQUHBDCDL@HMSDM@MBD@FQġġ
NTTMSDBGMHBHDMPT@KHEHġ@EHMCeġUHSDQSNTSC@MFDQKHġĐ
KeġKDBSQHBHSġ
q 1DRODBSDYK@BG@QFDL@WHL@KDCDJFQDONQSDY UNTR@T
BG@OHSQDg3@AKD@TCDROQNFQ@LLDRu
q -eTSHKHRDYO@RKe@OO@QDHKRHBDQS@HMR@QSHBKDRNMSġSġR@KHRO@Q
CDROQNCTHSRBGHLHPTDRHMCTRSQHDKR
q 1DSHQDYKDRODKTBGDRNTLNQBD@TWCeDLA@KK@FD@BBTLTKġR
@TSNTQCDKe@OO@QDHK
q -eTSHKHRDYO@RKe@OO@QDHKR@MREHKSQD -DSSNXDYKDEHKSQD@U@MSNT
@OQĠRBG@PTDTSHKHR@SHNM
q -eHMSQNCTHRDYPTDCTKHMFDOQNOQDC@MRKDRĠBGD KHMFD
q (KBNMUHDMSPTDKDR@QSHBKDRPTHNMSġSġR@KHRO@QCDR
RTARS@MBDRSDKKDRPTDKGTHKDCDBTHRRNM K@BġSNMD K@KBNNK
KDRRDMBD KDJġQNRĠMD KDRCġS@BG@MSR K@SġQġADMSGHMD K@
BHQDDSKDRRTARS@MBDRONTQQDSHQDQK@BHQDRNHDMSK@UġRC@MR
CDKD@TBG@TCD@UDBTMDPT@MSHSġRTOOKġLDMS@HQDCD
CġSDQFDMS@U@MSCĢSQDRġBGġRC@MRKDRĠBGD KHMFDĐ
S@LANTQ
q (KBNMUHDMSPTDKDR@QSHBKDRBNLLDKDB@NTSBGNTBLNTRRD
LNTRRDCDK@SDW KDRANMMDSRCDCNTBGD KDRSDWSHKDR
ġS@MBGDR KDR@QSHBKDRCNTAKġRCDB@NTSBGNTBDSKDR
UĢSDLDMSRNTKDRNQDHKKDQRBNLOQDM@MSCDRO@QSHDRDM
B@NTSBGNTBLNTRRDMDRNHDMSO@RRġBGġRC@MRKDRĠBGD
KHMFD
q +DR@RRNTOKHRR@MSRNT@TSQDROQNCTHSRRHLHK@HQDRCNHUDMSĢSQD
TSHKHRġRBNMENQLġLDMS@TWHMRSQTBSHNMRCDKDTQE@AQHB@MS
q 1DSHQDYCDRUĢSDLDMSRSNTRKDRNAIDSRONTU@MSOQNUNPTDQTM
HMBDMCHDBNLLDKDRAQHPTDSRNTKDR@KKTLDSSDR
q -e@QQĢSDYI@L@HRKDRĠBGD KHMFD@U@MSK@EHMCTBXBKDCD
RġBG@FDĐLNHMRCDRNQSHQHLLġCH@SDLDMSSNTSKDKHMFDDSCD
KDCġOKHDQONTQLHDTWCHRRHODQK@BG@KDTQ
q
+DBXBKDCDRġBG@FDRDSDQLHMDO@QTMDOG@RDR@MR
BG@TEE@FDBXBKDCDQDEQNHCHRRDLDMSONTQġUHSDQPTDKDKHMFD
MDQDRSDKNMFSDLORĐG@TSDSDLOġQ@STQDDSMDRTAHRRDCDR
CNLL@FDR
q
U@MSSNTSDNOġQ@SHNMCeDMSQDSHDM ġSDHFMDYKe@OO@QDHKDS
CġAQ@MBGDYK@EHBGDCDK@OQHRDRDBSDTQ
q
".-2(&-$2#$2Í"41(3Í
(MRS@KK@SHNM
q 1DSHQDYKeHMSġFQ@KHSġCDKeDLA@KK@FD
q -eHMRS@KKDYO@RDSMDAQ@MBGDYO@RTM
@OO@QDHKDMCNLL@Fġ
q 2THUDYRBQTOTKDTRDLDMSKDRHMRSQTBSHNMR
CeHMRS@KK@SHNMENTQMHDR@UDBKe@OO@QDHK
q 2NXDYSNTINTQRUHFHK@MSRKNQRPTDUNTR
CġOK@BDYKe@OO@QDHKB@QHKDRSKNTQC
4SHKHRDYSNTINTQRCDRF@MSRCDRġBTQHSġDS
CDRBG@TRRTQDREDQLġDR
q -eHMRS@KKDYO@RKe@OO@QDHKNTMDKeTSHKHRDY
O@RC@MRTMDMCQNHSNŔK@SDLOġQ@STQD
@LAH@MSDDRSHMEġQHDTQDЦ"NT
RTOġQHDTQDЦ"
q +e@OO@QDHKCNHSĢSQDHMRS@KKġRTQTMRNK
OK@S RS@AKD QġRHRS@MSĐK@BG@KDTQDS
OQNOQD
q RRTQDY UNTRPTDCDKe@HQBHQBTKDDMSQD
Ke@OO@QDHKDSKDRNK
q #ġOK@BDYSNTINTQRKe@OO@QDHKDMONRHSHNM
UDQSHB@KD
q +@RTQE@BD@QQHĠQDCDKe@OO@QDHKCNHSĢSQD
ONRHSHNMMġDBNMSQDKDLTQ
q 4MDENHRKe@OO@QDHKHMRS@KKġĐRNM
DLOK@BDLDMSODQL@MDMS UġQHEHDYPTeHK
DRSAHDMCDMHUD@TĐKe@HCDCeTMMHUD@TĐ
ATKKD 2eHKMeDRSO@RCDMHUD@T QġFKDYKDR
OHDCRITRPTeĐBDPTeHKKDRNHS
!Q@MBGDLDMSĢKDBSQHPTD
5$13(22$,$-3ũ1HRPTD
CeHMBDMCHDNTCeġKDBSQNBTSHNM
q +e@OO@QDHKCNHSĢSQDQDKHġĐK@SDQQD
q 5ġQHEHDYPTDKDRCNMMġDRġKDBSQHPTDR
EHFTQ@MSRTQK@OK@PTDRHFM@KġSHPTD
BNQQDRONMCDMSĐBDKKDRCDUNSQDQġRD@T
2HBDMeDRSO@RKDB@R BNMS@BSDYTM
ġKDBSQHBHDM
q 4SHKHRDYSNTINTQRTMDOQHRDCDBNTQ@MSCD
RġBTQHSġBNQQDBSDLDMSHMRS@KKġD
q -eTSHKHRDYO@RCe@C@OS@SDTQRLTKSHOQHRDR
MHCDQ@KKNMFDR
q -DSHQDYI@L@HRRTQKDBĒAKD
Ce@KHLDMS@SHNMONTQCġAQ@MBGDQ
Ke@OO@QDHK 3HQDYSNTINTQRRTQK@EHBGD
q -DSNTBGDYI@L@HRKDBĒAKD
Ce@KHLDMS@SHNMMHK@EHBGD@UDBCDRL@HMR
LNTHKKġDR
q "DS@OO@QDHKDRSBNMENQLD@TWCHQDBSHUDR
"$$
4SHKHR@SHNM
5$13(22$,$-3ũ1HRPTDCD
AKDRRTQD CDBGNBġKDBSQHPTD
CeHMBDMCHD CDAQŖKTQDRNTCD
CNLL@FDL@SġQHDKĐKe@OO@QDHK
q "DS@OO@QDHKDRSDWBKTRHUDLDMSCDRSHMġĐ
TMDTSHKHR@SHNMCNLDRSHPTD
q -DRġBGDYO@RCe@QSHBKDRDMCNLL@FġR
CġBGHQġR DEEHKNBGġBNMSDM@MSTM
QDLANTQQ@FDNTTMF@QMHRR@FD
q 2ġBGDYTMHPTDLDMSKDRSDWSHKDR@C@OSġR
@TRġBG@FDC@MRTMRĠBGD KHMFD 2THUDY
KDRHMRSQTBSHNMREHFTQ@MSRTQKeġSHPTDSSD
CDRSDWSHKDR
q 2HUNTR@UDYK@UġUNSQDKHMFD@UDBTM
OQNCTHSCġS@BG@MS K@MBDYTMBXBKDCD
QHMĝ@FDRTOOKġLDMS@HQD@U@MSCD
CġL@QQDQKDRĠBGD KHMFD
q -eTSHKHRDYO@RKeD@TCDBNMCDMR@SHNM
CHRSHKKġDONTQOQġO@QDQCDRANHRRNMRMH
ONTQBTHRHMDQ $KKDODTSDMSQ@ıMDQCDR
OQNAKĠLDRCDR@MSġBGDYKDRODQRNMMDR
DSKDR@MHL@TWCNLDRSHPTDR
q -DLNMSDYO@RRTQKDGTAKNSNTUDQSCD
UNSQD@OO@QDHKMDUNTR@RRDXDYO@R
CDRRTR
ROġBH@KMDBNMSDM@MSO@R
CeGXCQNBGKNQNEKTNQNB@QATQDR "DBHQBTHS
CNHSQDRSDQGDQLġSHPTD 3NTS
DMCNLL@FDLDMSCTBHQBTHSODTS
DMSQ@ıMDQTMDETHSD
q -eHMSQNCTHRDYO@RCDKHMFDMNMDRRNQġ
C@MRKDRĠBGD KHMFD
$MSQDSHDMDSMDSSNX@FD
5$13(22$,$-3ũ1HRPTDCD
AKDRRTQDBNQONQDKKDNTCD
CNLL@FDRL@SġQHDKR
q -DOTKUġQHRDYO@RCeD@TMHCDU@ODTQ
ONTQMDSSNXDQKe@OO@QDHK
q -DSSNXDYKe@OO@QDHK@UDBTMBGHEENMCNTW
GTLHCD 4SHKHRDYTMHPTDLDMSCDR
OQNCTHSRCDK@U@FDMDTSQDR -eTSHKHRDY
O@RCDOQNCTHSR@AQ@RHER CDS@LONMRĐ
QġBTQDQ CDRNKU@MSRMHCeNAIDSR
LġS@KKHPTDR
"NLOQDRRDTQ
5$13(22$,$-3ũ1HRPTD
CeDMCNLL@FDLDMSCD
Ke@OO@QDHK
,HRD@TQDATS
5$13(22$,$-3ũ1HRPTDCD
AKDRRTQDNTCe@ROGXWHD
q #ġAQ@MBGDYKe@OO@QDHKCDKe@KHLDMS@SHNM
ġKDBSQHPTDDSCDKe@QQHUġDCeD@T
q "NTODYKDBĒAKDCe@KHLDMS@SHNM@TQ@RCD
Ke@OO@QDHKDSLDSSDY KD@TQDATS
q 1DSHQDYKDCHRONRHSHECDUDQQNTHKK@FDCT
GTAKNSONTQDLOĢBGDQKDRDME@MSRDSKDR
@MHL@TWCDReDMEDQLDQC@MRKDS@LANTQ
q )DSDYKe@OO@QDHKDMUNTRBNMENQL@MS@TW
DWHFDMBDRKNB@KDRQDK@SHUDRĐK@LHRD@T
QDATSCDR#ġBGDSRCeġPTHODLDMSR
ġKDBSQHPTDRDSġKDBSQNMHPTDR#$$$
q #@MRKDRĠBGD KHMFD KDBNLOQDRRDTQDS
RNMRXRSĠLDRNMSQDLOKHRCeTM@FDMS
#$2"1(/3(.-#$+e // 1$(+
1
2
3
10
9
8
7
4
5
6
!@BCeD@TCDBNMCDMR@SHNM
/@MMD@TCDBNLL@MCD
'TAKNSCDKe@OO@QDHK
%HKSQDOQHMBHO@K
"NTUDQBKDHMEġQHDTQ@UDBEDMSDRCD
BHQBTK@SHNMCe@HQ
5$13(22$,$-3ũ-D
OK@BDYO@RCeNAIDSRTQKD
BNTUDQBKDHMEġQHDTQ
3NTBGDRONTQNTUQHQKDBNTUDQBKD
HMEġQHDTQ
/HDCQġFK@AKD
3Q@OODCTBNMCDMRDTQSGDQLHPTD
,@MDSSDCDUDQQNTHKK@FDCDK@SQ@OODCT
BNMCDMRDTQSGDQLHPTD
/K@PTDCDB@KHAQ@FD
/NTQUNTRE@BHKHSDQKDBG@QFDLDMS
CTKHMFDNTKeHMRS@KK@SHNM KD
GTAKNSDRSQġUDQRHAKD 1DONQSDY
UNTRĐK@MNSHBDRġO@QġD / --$ 4#$".,, -#$
8
7
1
2
3
4
5
3NTBGD,@QBGD QQĢS
3NTBGDCDRġKDBSHNMCDOQNFQ@LLD
OOTXDYRTQKDRSNTBGDR C@MR
K@YNMDONQS@MSKDRXLANKDNTKD
MNLCDKeNOSHNM -DONQSDYO@R
CDF@MSRKNQRPTDUNTRTSHKHRDYKD
A@MCD@TCDBNLL@MCD
RRTQDY UNTRPTDKDA@MCD@T
CDBNLL@MCDDRSSNTINTQR
OQNOQDDSRDB
3NTBGDCDRġKDBSHNMCDRġBG@FD
3NTBGDCDRġKDBSHNMCeNOSHNMR
#ġO@QS/@TRD3NTBGD
5NX@MS2ġBTQHSġDME@MSR
#ġO@QS#HEEġQġ3NTBGD
5NX@MSR%HKSQD "NMCDMRDTQ
6
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OKDHM
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SHKDR
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JF
/QNFQ@LLDR
2XMSGġSHPTDR
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SQDSHDMCDRSDW
SHKDR
3XODCDU@HRRDKKD
#DFQġCDRġBG@FD
$WSQ@2DB /QĢSĐ1@MFDQ
JF
/QĢSĐQDO@RRDQ
,HWSDR
"NSNMRDSSDWSHKDRRXMSGġSHPTDR /QNFQ@LLDA@RRDSDL
OġQ@STQD /QNFQ@LLDCġKHB@S@UDBCDKe@HQBG@TC
%@BHKDĐ1DO@R
RDQ
5ĢSDLDMSRE@BHKDRĐDMSQDSDMHQCDL@MC@MSTMLHMHLTL
CDQDO@RR@FD +DRQġRTKS@SRCDRġBG@FDODTUDMSU@QHDQ
DMENMBSHNMCTSXODCDSDWSHKD #ġOKHDY KDRKDOKTRONR
RHAKD@U@MSCDKDROK@BDQC@MRKe@OO@QDHK 4MDENHRKDOQN
FQ@LLDSDQLHMġ RNQSDYHLLġCH@SDLDMSKDR@QSHBKDRDS
@BBQNBGDY KDRRTQTMBHMSQD
JF
JFNTBGD
LHRDR
+@HM@FDR 2ġBG@FDDMCNTBDTQCDRK@HM@FDRK@U@AKDR
2NQSDYHLLġCH@SDLDMSKDR@QSHBKDRTMDENHRKDOQNFQ@L
LDSDQLHMġ
+@HMD
JF
"NTDSSD
"NTDSSDRRHLOKDRNTCNTAKDRDSNQDHKKDQRF@QMHRR@FDDM
OKTLDR CTUDSNTRXMSGġSHPTD
JF
1@EQ@ıBGHQ
/NTQKDRSDWSHKDRPTHMġBDRRHSDMSCeĢSQDQ@EQ@ıBGHR
JF
,HMTSDQHDe
1ġFKDYTMDCTQġDONTQKDRġBG@FDCe@QSHBKDRRġO@QġR
JF
/NHCRL@WHL@KCDR@QSHBKDRRDBR
+DOQNFQ@LLDh
"NSNM/QġSď1@MFDQvDRSKDhOQNFQ@LLDRS@MC@QCONTQKDBNSNMv (KDRS@C@OSĠ@TRĠ
BG@FDCfTMDBG@QFDCDKHMFDDMBNSNMMNQL@KGTLHCD (KRf@FHSCTOQNFQ@LLDKDOKTRDEEHB@BDDMSDQLDRCDBNMRNL
L@SHNMCfĠMDQFHDONTQRĠBGDQKDKHMFDDMBNSNMGTLHCD
4MHPTDLDMSONTQKDRHMRSHSTSRCDSDRS+DROQNFQ@LLDRCDSDRSRS@MC@QCRNMSHMCHPTĠRC@MRKDCNBTLDMS
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@QSHBKDRDMK@HMDK@U@AKDRDML@BGHMD RNTRQĠRDQUDPTDBDR@QSHBKDRRNHDMSK@UĠRDSRĠBGĠRBNMENQLĠLDMS@TWHMRSQTB
SHNMRCDKfĠSHPTDSSDDSCTE@AQHB@MSCDBDS@OO@QDHK , T1NX@TLD 4MH DM(QK@MCD ď'NMF*NMF@HMRHPTfDM(M
CD KDRXLANKD6NNKL@QJDRSTMDL@QPTDCDBDQSHEHB@SHNM
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BXBKDCDRġBG@FD "DSSDENMBSHNMġUHSDKD
EQNHRR@FDCTKHMFD +DKHMFDODTSĢSQDQDSHQġ
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2ĢBG@FD
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CDRġBG@FDCTKHMFD 0T@SQDBGNHWRNMS
ONRRHAKDR
q
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q
3QĠR2DBONTQKDBNSNMTMHPTDLDMS
q
/QĢSĐ1@MFDQ
q
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MSH EQNHRR@FDf
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EQNHRR@FDRS@MC@QCLHMTSDRĐK@EHMCT
BXBKDCDRġBG@FD "DSSDENMBSHNMġUHSDKD
EQNHRR@FDCTKHMFD +DKHMFDODTSĢSQDQDSHQġ
CTQ@MSK@OG@RD@MSH EQNHRR@FD
MSH EQNHRR@FDf
,HMTSDQHDf
/QNKNMFDCDLHMTSDRK@OG@RD@MSH
EQNHRR@FDRS@MC@QCLHMTSDRĐK@EHMCT
/QNKNMFDCDLHMTSDRKDOQNFQ@LLD
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3@AKD@TCDRNOSHNMR
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f
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႑
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႑
႑
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2XMSGġSHPTDR
႑
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,HWSDR
႑
႑
႑
%@BHKDĐ1DO@R
RDQ
႑
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+@HMD
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1Í&+ &$2#$! 2$
A
B
C
D
3NTBGD,@QBGD QQĢS
E
F
!
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#
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%
3NTBGDCDRġKDBSHNMCDOQNFQ@LLD
3NTBGDCDRġKDBSHNMCDRġBG@FD
3NTBGDCDRġKDBSHNMCeNOSHNMR
#ġO@QS/@TRD3NTBGD
#ġO@QS#HEEġQġ3NTBGD
%NMBSHNM2ĢBTQHSĢDME@MSR
"DSSDNOSHNMDLOĢBGDKDRDME@MSRCDINTDQ
@UDBKe@OO@QDHKODMC@MSKDCġQNTKDLDMSCeTM
OQNFQ@LLD +DRġKDBSDTQCDOQNFQ@LLDDS
KDRSNTBGDRRNMSUDQQNTHKKġR
2DTKDK@SNTBGD,@QBGD QQĢSDRS
CġUDQQNTHKKġD
SNTBGDR!DS"DSL@HMSDMDY KDR
DMENMBġDRODMC@MSDMUHQNMRDBNMCDR
1ĢFK@FDCTCDFQĢCfGTLHCHSĢ
QĢRHCTDKKDC@MRKDKHMFD
/NTQLNCHEHDQKDCDFQġCeGTLHCHSġQġRHCTDKKD
C@MRKDKHMFDO@QCġE@TS
BSHU@SHNMCDKfNOSHNM2ĢBTQHSĢ
DME@MSR
OOTXDYRTQK@SNTBGD,@QBGD QQĢS
ONTQ@KKTLDQKe@OO@QDHK
SSDMCDYDMUHQNMRDBNMCDR
OOTXDYRHLTKS@MġLDMSRTQKDRSNTBGDR
"DS#DSL@HMSDMDY KDRDMENMBġDR
+DUNX@MS2ġBTQHSġDME@MSRRe@KKTLD
+DUNX@MS2ġBTQHSġDME@MSRRe@KKTLD
5NTRONTUDYCġR@BSHUDQKeNOSHNM
2ġBTQHSġDME@MSRODMC@MSKD
CġQNTKDLDMSCeTMOQNFQ@LLD
OOTXDYRTQKDRLĢLDRSNTBGDR
DSL@HMSDMDY KDRDMENMBġDR
ITRPTeĐBDPTDKDUNX@MSCDK@
RġBTQHSġDME@MSRReġSDHFMD
OOTXDYRTQK@SNTBGD,@QBGD QQĢS
ONTQ@KKTLDQKe@OO@QDHK
SSDMCDYDMUHQNMRDBNMCDR
OOTXDYRHLTKS@MġLDMSRTQKDRSNTBGDR
!DS#DSL@HMSDMDY KDRDMENMBġDR
+eTMCDBDRUNX@MSRRe@KKTLD
q !@BOKDHM KHMFDRġBGġ@T
L@WHLTL
q %HKSQD KHMFDOKTRRDB
q "NMCDMRDTQ KHMFDRDBRS@MC@QC
OOTXDYĐOKTRHDTQRQDOQHRDRRTQK@
SNTBGD$ITRPTeĐBDPTDKDUNX@MSCT
MHUD@TBNQQDBSRe@KKTLD
/NTQBNMEHQLDQKDQġFK@FD @OOTXDY
RHLTKS@MġLDMSRTQKDRSNTBGDR!DS#
DSL@HMSDMDY KDRDMENMBġDRODMC@MS
DMUHQNMRDBNMCDR
K@QLD@BSHUĢDCĢR@BSHUĢD
/NTQ@BSHUDQNTCġR@BSHUDQKDRRHFM@TW
RNMNQDR @OOTXDYRHLTKS@MġLDMSRTQKDR
5 -3+ /1$,(Ì1$43(+(2 3(.U@MSK@OQDLHĠQDTSHKHR@SHNMCDKe@OO@QDHK
q -DSSNXDYKDS@LANTQCTRĠBGD KHMFD@UDB
TMBGHEENMGTLHCD
q #ġL@QQDYTMOQNFQ@LLDBNTQSO@Q
DWDLOKDLHMTSDR@UDBCTKHMFD
GTLHCD
43(+(2 3(.-04.3(#($--$
#ĢL@QQ@FDCfTMOQNFQ@LLD
R@MRCĢO@QSCHEEĢQĢ
/QġO@QDYKDKHMFDDSBG@QFDYKe@OO@QDHK TCġATSCTBXBKDCDRġBG@FD
ĐOQDLHĠQDRLHMTSDRKD
MHUD@TRNMNQDODTSĢSQD
KġFĠQDLDMSOKTRENQS "DBHDRSCŖ
@TCġL@QQ@FDCTBNLOQDRRDTQ
"DOGġMNLĠMDDRSMNQL@KRTQ
SNTRKDR@OO@QDHKRENMBSHNMM@MS
@UDBTMBNLOQDRRDTQBNLLD
KDRQġEQHFġQ@SDTQRDS
BNMFġK@SDTQR
33$-3(.-ũ RRTQDY UNTR
PTDKDGTAKNSDRSEDQLġDS
PTDKDKHMFDMeDRSO@RBNHMBġ
DMSQDKDGTAKNSCDKe@OO@QDHK
DSKDINHMSDMB@NTSBGNTB
OOTXDYRTQK@SNTBGD,@QBGD QQĢS
ONTQ@KKTLDQKe@OO@QDHK
1ġFKDYKDOQNFQ@LLDDSKDRNOSHNMR
@C@OSġR@TSXODCDBG@QFD
OOTXDYRTQK@SNTBGD#ġO@QS/@TRD
+DOQNFQ@LLDCġL@QQD
#ĢL@QQ@FDCTOQNFQ@LLD@UDB
CĢO@QSCHEEĢQĢ
1ġFKDYKDOQNFQ@LLDDSKDRNOSHNMR
@C@OSġR@TSXODCDBG@QFD
OOTXDYRTQK@SNTBGD#ġO@QSCHEEġQġĐ
OKTRHDTQRQDOQHRDR@TS@MSPTD
MġBDRR@HQD 5NTRONTUDYCHEEġQDQCD NTGDTQDRKDCġO@QSCeTM
OQNFQ@LLD
OOTXDYRTQK@SNTBGD#ġO@QS/@TRD
+DRUNX@MSRG GDSGBG@MFDMSSNTSDR
KDRGDTQDR
q +DRUNX@MSR%HKSQDDS!@BOKDHM
Re@KKTLDMS
q +DUNX@MS#ġO@QS/@TRDDRS@KKTLġ
+e@OO@QDHKBNMSHMTDĐDEEDBSTDQK@OG@RD
@MSH EQNHRR@FDODMC@MSDMUHQNMLHMTSDR
+@OG@RD@MSH EQNHRR@FDġUHSDKDROKHRCT
KHMFD
5NTRONTUDYQDSHQDQKDKHMFD@U@MSK@EHMCDK@
OG@RD@MSH EQNHRR@FD /NTQCDLDHKKDTQR
QġRTKS@SR MNTRUNTRQDBNLL@MCNMRCDMD
QDSHQDQKDKHMFDPTDKNQRPTDK@OG@RDDRS
OQDRPTDSDQLHMġD
+NQRPTDK@OG@RD@MSH EQNHRR@FDDRS
SDQLHMġD
q +DRUNX@MSR%HKSQDDS!@BOKDHM
Re@KKTLDMS
q +DUNX@MS#ġO@QS/@TRDReġSDHMS
/DMRDYSNTINTQRĐMDSSNXDQKD
EHKSQDDSĐUHCDQKDA@BCeD@TCD
BNMCDMR@SHNMKNQRPTeTM
OQNFQ@LLDDRSSDQLHMġ
"G@MFDLDMSCDOQNFQ@LLD
OOTXDYRTQK@SNTBGD,@QBGD QQĢS
ONTQġSDHMCQDKe@OO@QDHK
OOTXDYRTQK@SNTBGD,@QBGD QQĢS
ONTQ@KKTLDQKe@OO@QDHK
2ġKDBSHNMMDYKDOQNFQ@LLD
½K@EHMCTOQNFQ@LLD
4MDENHRKDOQNFQ@LLDSDQLHMġ
q 4MRHFM@KRNMNQDHMSDQLHSSDMSQDSDMSHS
OOTXDYRTQK@SNTBGD,@QBGD QQĢS
ONTQġSDHMCQDKe@OO@QDHK
.TUQDYK@ONQSDCDKe@OO@QDHK
2NQSDYKDKHMFD
%DQLDYK@ONQSDCDKe@OO@QDHK
%NMBSHNMCDUDHKKD
/NTQQġCTHQDK@BNMRNLL@SHNMCeġMDQFHD
BDSSDENMBSHNMġSDHMS@TSNL@SHPTDLDMS
Ke@OO@QDHK
q
TANTSCDLHMTSDRRHUNTRMDK@MBDY
@TBTMOQNFQ@LLD
q TANTSCDLHMTSDR@OQĠRK@EHMCT
OQNFQ@LLDCDK@U@FD
".-2$(+2
/QĢO@Q@SHNMCTKHMFD
q %DQLDYKDREDQLDSTQDRĐFKHRRHĠQD
q %DQLDYKDRANTSNMRCDRGNTRRDRCD
BNTDSSD
q -DK@HRRDYO@RCDBNQCNMRMHCDQTA@MR
CġMNTġRONTQKDRġBG@FDO@QDWDLOKD
CDRBNQCNMRCDS@AKHDQ -NTDY KDR@U@MS
CDCġL@QQDQKDOQNFQ@LLD
q 5HCDYKDRONBGDR
q 2HTM@QSHBKDCHRONRDCeTMDCNTAKTQDDM
BNSNM QDSNTQMDY KD RRTQDY UNTRPTDK@
CNTAKTQDDMBNSNMDRSSNTINTQRSNTQMġD
UDQRKeDWSġQHDTQ
q -NTRUNTRQDBNLL@MCNMRCDSNTINTQR
QġFKDQKDOQNFQ@LLDKDLHDTW@C@OSġ@T
SXODCDSDWSHKDRRDSQNTU@MSC@MR
Ke@OO@QDHK
q -DLġK@MFDYO@RKDRBNTKDTQRENMBġDR
DSKDRBNTKDTQRBK@HQDR
q -DRġBGDYO@RKDRFQ@MCR@QSHBKDRDSKDR
ODSHSR@QSHBKDRDMRDLAKD +DRODSHSR
@QSHBKDRODTUDMSRDBNHMBDQC@MRKDR
FQ@MCRDSMDO@RRġBGDQBNQQDBSDLDMS
q 4SHKHRDYTMOQNFQ@LLD@C@OSġONTQKD
BNSNM KDIDQRDXDSK@ANMMDSDQHDONTQ
ġUHSDQPTeHKRMDQġSQġBHRRDMS
q RRTQDY UNTRPTDK@BG@QFDMDCġO@RRD
O@RK@BG@QFDL@WHL@KDHMCHPTġDRTQ
Ke@EEHBG@FD NTC@MRKDBG@OHSQDCDR
OQNFQ@LLDR
q 2ġBGDYTMHPTDLDMSCTKHMFD@C@OSġ@T
RĠBGD KHMFD 1DONQSDY UNTR@TW
ġSHPTDSSDRCDRUĢSDLDMSR
ÍSHPTDSSD
CfDMSQDSHDMCT
SDWSHKD
#DRBQHOSHNM
+HMFD@C@OSġ@TRĠBGD KHMFD
+HMFD@C@OSġ@TRĠBGD KHMFDĐG@TSDSDLOġQ@STQD
+HMFD@C@OSġ@TRĠBGD KHMFDĐA@RRDSDLOġQ@STQDTMHPTDLDMS
+HMFDMNM@C@OSġ@TRĠBGD KHMFD
$-31$3($-$3-$33.8 &$
-DSSNX@FDCTEHKSQD
2
1
1
2
1
2
2HMĠBDRR@HQD MDSSNXDYKDEHKSQD@UDBTMDAQNRRDRNTRTMEHKDSCfD@TBG@TCDCTQNAHMDSDSNT@UDBTM@ROHQ@SDTQ
5HC@MFDCTA@BCfD@TCDBNMCDMR@SHNM
5NTRONTUDYTSHKHRDQKeD@TCT
A@BCeD@TCDBNMCDMR@SHNM
BNLLDD@TCHRSHKKġDO@Q
DWDLOKDONTQKDREDQRĐU@ODTQ
U@MSCeTSHKHRDQKeD@T ġKHLHMDYKDR
QġRHCTR@UDBTMEHKSQD
-DSSNX@FDCTBNMCDMRDTQ
1
1
2
1
2
1
2
-DSSNX@FDCTS@LANTQ
5$13(22$,$-3ũ
#ġAQ@MBGDYKe@OO@QDHK@U@MSCD
KDMDSSNXDQ
4SHKHRDYTMCġSDQFDMSR@UNMMDTWCNTW
RS@MC@QCONTQMDSSNXDQK@RTQE@BDHMSDQMDCT
S@LANTQDSRDR@TADR 2ġBGDYKDRRTQE@BDR
MDSSNXġDR@UDBTMBGHEENMCNTW
33$-3(.-ũ-eTSHKHRDYO@RCD
L@SHĠQDR@AQ@RHUDRNTCDK@HMD
Ce@BHDQONTQMDSSNXDQKD
S@LANTQ
-DSSNX@FDCTA@MCD@TCD
BNLL@MCDDSCDKfDMUDKNOOD
4SHKHRDYTMCġSDQFDMSR@UNMMDTWMDTSQD
RS@MC@QCONTQMDSSNXDQKDA@MCD@TCD
BNLL@MCDDSKDANıSHDQ
-DSSNXDY KDRĐKe@HCDCeTMBGHEENMGTLHCD
2ġBGDYKDRRTQE@BDRMDSSNXġDR@UDBTM
BGHEENMCNTW
33$-3(.-ũ-DMDSSNXDYO@R
Ke@OO@QDHKĐKe@HCDCDOQNCTHSRCD
MDSSNX@FDONTQLDTAKDRNT
@TSQDRONTU@MSDMSQ@ıMDQTMD
BNQQNRHNM
-DSSNX@FDCDREDMSDRCD
BHQBTK@SHNMCf@HQ
4SHKHRDYTM@ROHQ@SDTQONTQQDSHQDQKDR
ODKTBGDRCDREDMSDRCDBHQBTK@SHNMCe@HQ
1Í2.+43(.-#$2/1.!+Ì,$2
/QNAKġLD
2NKTSHNMONRRHAKD
+e@OO@QDHKMDRe@KKTLDO@R
RRTQDY UNTRPTDK@EHBGDCTBĒAKDCe@KHLDM
S@SHNMDRSAHDMHMRġQġDC@MRK@OQHRDCDBNT
Q@MS
5ġQHEHDYKDETRHAKDC@MRK@ANıSDĐETRHAKDRHM
RS@KK@SHNMCNLDRSHPTD
+DOQNFQ@LLDMDRDK@MBDO@R
OOTXDYRTQ#ġO@QS/@TRD
5ġQHEHDYPTDKDGTAKNSCDKe@OO@QDHKDRSEDQLġ
+DGTAKNSCDKe@OO@QDHKMDEDQLDO@R
5ġQHEHDYPTDKDEHKSQDDRSBNQQDBSDLDMSHMRS@KKġ
RRTQDY UNTRPTDKDKHMFDMeDRSO@RBNHMBġDM
SQDKDGTAKNSCDKe@OO@QDHKDSKDINHMSDMB@NTS
BGNTB
+e@OO@QDHKRe@QQĢSDDMBNTQRCDENMBSHNMMD
LDMS
5ġQHEHDYPTDKDA@BCeD@TCDBNMCDMR@SHNMDRS
UHCD OOTXDYRTQK@SNTBGD#ġO@QS/@TRD
ONTQQDK@MBDQKDOQNFQ@LLD
+DBXBKDCDRġBG@FDDRSSQNOKNMFNTKDQġRTK
S@SCDRġBG@FDMeDRSO@RR@SHRE@HR@MS RRTQDY UNTRPTDKDONHCRCTKHMFDDRS@C@OSġ
ĐK@CTQġDCTOQNFQ@LLD
RRTQDY UNTRPTDKDEHKSQDDRSOQNOQD
+DKHMFDDRSSQNOLNTHKKġ $RRNQDYTMDMNTUDKKD
ENHRKDKHMFDC@MRKDK@UD KHMFD
RRTQDY UNTRPTDK@SDLOġQ@STQD@LAH@MSDCD
K@OHĠBDDRSRTOġQHDTQDĐ ¦"DSHMEġQHDTQDĐ
¦" +@OK@FDCDSDLOġQ@STQDRNOSHL@KDR
DRSBNLOQHRDDMSQD¦"DS¦"
1ġFKDYKDOQNFQ@LLD,HMTSDQHDNT$WSQ@
2DB +DOQNFQ@LLDRf@QQġSD@TSNL@SHPTDLDMS@TANTSCDGDTQDR
(KDRSONRRHAKDPTDBDQS@HMDRO@QSHDRCDRFQNR@QSHBKDRďRĠBGDQQDRSDMSGTLHCDRO@QDW KDRCQ@OR
2HKDRQĢRTKS@SRCDRĢBG@FDMDRNMSO@R
R@SHRE@HR@MSR
q +DOQNFQ@LLDQġFKġMeġS@HSO@R@C@OSġ
q +DEHKSQDDRSNARSQTġ
q +DBNMCDMRDTQDRSNARSQTġ
q 5NTR@UDYHMSQNCTHSSQNOCDKHMFDC@MR
Ke@OO@QDHK
q +DS@LANTQDRSR@KD
q ,@TU@HRQġFK@FDCTB@OSDTQCD
BNMCTBSHUHSġQDONQSDY UNTR@TBG@OHSQD
g1ĠFK@FDR 1ĠFK@FDCTCDFQĠ
CfGTLHCHSĠQĠRHCTDKKDC@MRKDKHMFDuONTQ
BNMM@ıSQDKDQġFK@FDNOSHL@K
q +DREDMSDRCDBHQBTK@SHNMCe@HQRNMS
NARSQTġDR
q +@SDLOġQ@STQD@LAH@MSDCDK@OHĠBDDRS
SQNOA@RRDNTSQNOġKDUġDK@OK@FDCD
SDLOġQ@STQDRNOSHL@KDRRDRHSTDDMSQD
¦"DS¦"
" 1 "3Í1(23(04$23$"'-(04$2
'@TSDTQW+@QFDTQW/QNENMCDTQ
WWLLL@WHLTLLL
/QNENMCDTQL@W @UDBKDGTAKNSCDKe@OO@QDHK
NTUDQS
LL
+@QFDTQL@W @UDBKDGTAKNSCDKe@OO@QDHKNT
UDQS
LL
'@TSDTQQġFK@AKD
LL LL QġFK@FDCDROHDCR
"@O@BHSġCTS@LANTQ
K
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JF
3DMRHNM
5
%QġPTDMBD
'Y
/THRR@MBDSNS@KD
6
"K@RRDCeDEEHB@BHSġġMDQFġSHPTD
"NMRNLL@SHNMġMDQFġSHPTD
J6G
"NMRNLL@SHNMġMDQFġSHPTD@MMTDKKD
J6G
/THRR@MBD@ARNQAġDDMLNCDg5DHKKDu
6
/THRR@MBD@ARNQAġDDMLNCDġSDHMS
6
3XODCeTSHKHR@SHNM
#NLDRSHPTD
3DLOġQ@STQD@LAH@MSD@TSNQHRġD
¦"Đ ¦"
-HUD@TCDOQNSDBSHNMBNMSQDKeHMEHKSQ@SHNMCD
O@QSHBTKDRRNKHCDRDSCeGTLHCHSġ@RRTQġO@QKD
BNTUDQBKDCDOQNSDBSHNM DWBDOSġKĐNŔKeġPTH
ODLDMSA@RRDSDMRHNMMDCHRONRDCe@TBTMD
OQNSDBSHNMBNMSQDKeGTLHCHSġ
(/7
"DOQNCTHSBNMSHDMSCDRF@YĐDEEDSCDRDQQDEKTNQġRGDQLġSHPTDLDMSRBDKKġ
#ġRHFM@SHNMCTF@Y
1@
/NHCR
JF
/NSDMSHDKCDQġBG@TEEDLDMSFKNA@K/1&
"NMENQLĠLDMSďK@MNQLD$- JFCDBNSNM DRRNQĠďSQLHM
"NMRNLL@SHNMĠMDQFĠSHPTD@MMTDKKDDMJ6GA@RĠDRTQBXBKDRCDRĠBG@FDCTOQNFQ@LLDRS@MC@QCONTQKD
BNSNM @UDBTMDBG@QFDBNLOKğSDNTO@QSHDKKD DSK@BNMRNLL@SHNMCDRLNCDRA@RRDBNMRNLL@SHNM +@BNMRNLL@
SHNMĠMDQFĠSHPTDQĠDKKDO@QBXBKDCĠODMCQ@CDKfTSHKHR@SHNMCDKf@[email protected],$$4-N
#NMMĢDRCDBNMRNLL@SHNM
/QNFQ@LLD
5HSDRRDCfDRRNQ@FDGTLHCHSĢ
QĢRHCTDKKD
3DLORCDRĢ
BG@FD
"NMRNL
L@SHNM
ĢMDQFĢSH
PTD
"NSNMJF
/QĢSĐ1@MFDQ
SQLHM
LHM
J6G
SQLHM
LHM
J6G
/QĢSĐQDO@RRDQ
SQLHM
LHM
J6G
SQLHM
LHM
J6G
2XMSGġSHPTDR JF
/QĢSĐ1@MFDQ
SQLHM
LHM
J6G
SQLHM
LHM
J6G
6 11 -38"423.,$12$15("$
%NQD@BGOQNCTBSVDOQNUHCD@SVN XD@Q
FT@Q@MSDDEQNLSGDC@SDNEOTQBG@RDNQ
CDKHUDQXSNSGDBNMRTLDQVHSG@FT@Q@MSDD
BDQSHEHB@SD HMUNHBDNQR@KDRQDBDHOSRDQUHMF
@ROQNNE
3GDFT@Q@MSDDBNUDQRSGDBNRSRNE
L@SDQH@KR K@ANTQ@MCSQ@UDK 3GDFT@Q@MSDD
VHKKK@ORDHESGDNODQ@SHMFHMRSQTBSHNMR@MC
BNMCHSHNMRNETRD@QDMNS@CGDQDCSN HESGD
OQNCTBSHRHMBNQQDBSKXHMRS@KKDC NQHMSGD
DUDMSNEC@L@FDB@TRDCAXDWSDQM@K
HMEKTDMBDR ENQBDL@IDTQD HMSDQUDMSHNMAX
SGHQCO@QSHDRNQSGDTRDNEMNM FDMTHMD
BNLONMDMSR
".-#(3(.-2#$& 1 -3($2$15("$
-NTRNBSQNXNMRRTQBG@PTDOQNCTHS@MR
CDF@Q@MSHDĐO@QSHQCDK@C@SDCDKHUQ@HRNM
NTCDK@LHRDDMRDQUHBD@TBNMRNLL@SDTQ
CNBTLDMSġ@TLNXDMCTMDE@BSTQD CTM
ANMCDF@Q@MSHDNTCTMITRSHEHB@SHEC@BG@S
-NSQDF@Q@MSHDBNTUQDKDREQ@HRCDL@HMR
CNDTUQDRDSCDCġOK@BDLDMS @HMRHPTDKDR
OHĠBDRCDQDBG@MFD
+DRBNMCHSHNMRCDF@Q@MSHDMDRNMSO@R
U@K@AKDRDMB@RCHMSDQUDMSHNMCTMSHDQRMNM
@TSNQHRġ CDKDLOKNHCDOHĠBDRCDQDBG@MFD
MNMNQHFHM@KDR CDQQDTQRCDL@MHDLDMSNT
CHMRS@KK@SHNMCTDRĐKHMNARDQU@SHNMCT
LNCDCDLOKNH DSONTQCDRCNLL@FDR
B@TRġRO@QCDRHMEKTDMBDRDWSġQHDTQDRNTCD
ENQBDL@IDTQD
& 1 -3($!$#(-&4-&$-*4-#$-#($-23
%ŘQIDCDR/QNCTJSFDVĔGQDM6HQ@A5DQJ@TE
AYV +HDEDQC@STL@MCDM$MCUDQAQ@TBGDQ
DHMD&@Q@MSHDUNM)@GQDM TRVDHRCTQBG
&@Q@MSHDRBGDHM %@JSTQ@NCDQ
5DQJ@TERADKDF
#HD&@Q@MSHDKDHRSTMFTLE@RRSCHD*NRSDMEŘQ
,@SDQH@K QADHSR TMC1DHRDYDHS
#HD&@Q@MSHDKDHRSTMFDMSEĔKKSADH
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TMC!DSQHDARUNQRBGQHESDM TMR@BGFDQDBGSDQ
(MRS@KK@SHNM RNVHDADH!DRBGĔCHFTMFCTQBG
ĔTRRDQD$HMEKŘRRD GŅGDQD&DV@KS $HMFQHEED
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BNMRDFM@NC@KK@RT@LDRR@HMETMYHNMD
%@RS@SNK@C@S@CDKK@E@SSTQ@ CDKBDQSHEHB@SN
CHF@Q@MYH@NCDKKNRBNMSQHMNC@BPTHRSN
-DKK@F@Q@MYH@RNMNBNLOQDRDKDRODRDCH
L@MNCNODQ@ CHUH@FFHNDCDKL@SDQH@KD
#@KK@BNODQSTQ@RNMNDRBKTRHHKKNFNQ@LDMSN
DCHC@MMHB@TR@SHC@@FDMSHDRSDQMH
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Unsere Kundendienst-Telefonnummer:
Le numéro de téléphone de notre service après-vente:
Il nostro numero di telefono del servizio clientela:
Our customer service telephone number:
0848 559 111
oder unter
ou sur Internet
oppure su Internet
or in the internet
www.fust.ch
Dipl. Ing FUST AG
Buchental 4
9245 Oberbüren
Tel. (071) 955 50 50
Dipl. Ing. FUST AG
Riedmoosstrasse
3172 Niederwangen-Bern
Tel. (031) 980 11 11
Dipl. Ing. FUST AG
Schneckelerstrasse 1
4414 Füllinsdorf
Tel. (061) 906 95 00
Ing. dipl. FUST SA
Hyper-Fust Romanel Centre
1032 Romanel-sur-Lausanne
Tél. (021) 643 09 70
Dipl. Ing. FUST AG
Kantonsstrasse 79
3931 Visp-Eyholz
Tel. (027) 948 12 40
Ing. dipl. FUST SA
Via Campagna 1
6512 Giubiasco-Bellinzona
Tel. (091) 850 10 20
Dipl. Ing. FUST AG
Raschärenstrasse 35
7000 Chur
Tel. (081) 254 18 16
Dipl. Ing FUST AG
Mythen-Center
6430 Schwyz
Tel. (041) 818 70 50
Dipl. Ing. FUST AG
Im Jelmoli, Seidengasse 1
8004 Zürich
Tel. (044) 225 77 11
Dipl. Ing. FUST AG
Badenerstrasse 109
8004 Zürich
Tel. (044) 295 60 70
Dipl. Ing. FUST AG
Oberhofstrasse 28
6020 Emmenbrücke
Tel. (041) 268 64 20
Ing. dipl. FUST SA
Rue de Rive 3
1204 Genève
Tél. (022) 817 03 80
Sowie in über 100 weiteren Filialen in Ihrer Nähe / plus de 100 filiales dans votre proximité / più di 100 filiali nelle vostre vicinanze
/ as in over 100 other branches nearby
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