Pitney Bowes DM220i Système d'affranchissement Guide d'installation

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Pitney Bowes DM220i Système d'affranchissement Guide d'installation | Fixfr
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How to resolve the "modem not detected" message?

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If you encounter a message indicating that the modem is not detected, this may be related to a connection issue between your Smartlink box and your franking machine, or a network configuration problem. According to the examined document, here are the steps to resolve connectivity issues:

  1. Check the Smartlink box and CDEU peripheral lights:
    • The first light on your CDEU peripheral should turn solid green when powered on.
    • If the orange light flashes, the Internet connection is not yet established (wait 3 to 5 minutes or move the device closer to a window).
    • Verify that a green light is on between the Ethernet cable port and the CDEU power port.
    • Once the Smartlink box is connected to your network and the machine is powered on, wait a few minutes for the Smartlink's USB light to turn solid green, indicating that the connection to the meter is established.
  2. Check hardware connections:
    • Ensure the USB cable is correctly plugged into the SmartLink box and the back of your franking machine.
    • Verify that the network cable correctly connects the CDEU peripheral to the Smartlink box.
    • Ensure the franking machine is powered off during initial installation, then power it back on according to the installation guide. (Note: The use of general arguments for modem issues on a specific device carries risks of inadequacy, as procedures may vary depending on the exact hardware).
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