FE0820N1 | FE0820G1FAEM-P.A | FE0820P1 | FE0820X1 | ARTHUR MARTIN ELECTROLUX FE0820W1 Manuel utilisateur
Ajouter à Mes manuels33 Des pages
▼
Scroll to page 2
of
33
Four FE 0820 Nous vous remercions de la confiance que vous nous avez témoignée en choisissant : Nous savons que vous attendez de cet appareil qu’il vous apporte pleinement satisfaction en termes d’efficacité, fiabilité, facilité d’utilisation. C’est en fonction de ces exigences qu’il a été conçu avec le plus grand soin, la plus grande attention, afin que vous lui reconnaissiez ces qualités pendant de nombreuses années. Son utilisation est très simple. Cependant, nous vous recommandons de lire attentivement cette notice. Bien connaître votre nouvel appareil, c’est non seulement éviter au départ une erreur de manipulation susceptible de l’endommager, mais c’est aussi vous familiariser avec toutes les possibilités qu’il vous offre. Nous souhaitons que la satisfaction que vous aurez dans son utilisation vous amène à nous choisir pour d’autres appareils de notre marque. A bientôt et encore merci. 7DEOH GHV PDWLqUHV $ /·$77(17,21 '( /·87,/,6$7(85 $ /·$77(17,21 '( /·,167$//$7(85 &RQVLJQHV GH 6pFXULWp 9275( )285 $ (1&$675(5 /·,17(5,(85 '8 )285 /HV DFFHVVRLUHV GX IRXU /HV JUDGLQV /( 352*5$00$7(85 (/(&7521,48( &216(,/6 $9$17 /$ 35(0,(5( 87,/,6$7,21 /(6 &200$1'(6 '( )285 /(6 ',))(5(17(6 326,7,216 '( &8,6621 /D FXLVVRQ WUDGLWLRQQHOOH /D FXLVVRQ DX JULO /D FXLVVRQ DX WRXUQHEURFKH /D FXLVVRQ GHV YLDQGHV /D FXLVVRQ DX WXUER JULO /D FXLVVRQ YHQWLOpH VXU XQ RX GHX[ QLYHDX[ 5(03/$&(0(17 '( /·$0328/( '·(&/$,5$*( 6SpFLILFDWLRQV WHFKQLTXHV 0LVH HQ SODFH GH O·DSSDUHLO 5DFFRUGHPHQW pOHFWULTXH &216(,/6 '·87,/,6$7,21 *8,'(6 '(6 &8,66216 (175(7,(1 (7 1(772<$*( 3URJUDPPDWLRQ VHPLDXWRPDWLTXH GX QHWWR\DJH S\URO\VH 3URJUDPPDWLRQ DXWRPDWLTXH GX QHWWR\DJH S\URO\VH ,167$//$7,21 (1 &$6 '·$120$/,( '( )21&7,211(0(17 &21',7,216 '( *$5$17,( 6(59,&( $35(69(17( &RPPHQW XWLOLVHU YRWUH QRWLFH " /HV V\PEROHV VXLYDQWV YRXV JXLGHURQW WRXW DX ORQJ GH O·XWLOLVDWLRQ GH YRWUH QRWLFH ,QVWUXFWLRQV GH VpFXULWp 'HVFULSWLRQ G·RSpUDWLRQV pWDSH SDU pWDSH &RQVHLOV HW UHFRPPDQGDWLRQV ,QIRUPDWLRQV VXU O·HQYLURQQHPHQW &RQVLJQHV GH 6pFXULWp /LVH] DWWHQWLYHPHQW YRWUH QRWLFH G·XWLOLVDWLRQ HW FRQVHUYH]OD HOOH D pWp UpGLJpH SRXU YRXV SHUPHWWUH G·XWLOLVHU YRWUH IRXU GDQV OHV PHLOOHXUHV FRQGLWLRQV 6XLYH] QRWDPPHQW OHV FRQVHLOV GH VpFXULWp TXL VRQW V\PEROLVpV SDU 9RWUH DSSDUHLO D pWp FRQoX SRXU XQ XVDJH FXOLQDLUH XQLTXHPHQW j O·H[FOXVLRQ G·DXWUHV ILQV ,O HVW FRQIRUPH DX[ SUHVFULSWLRQV GH VpFXULWp HW DX[ QRUPHV GH TXDOLWp LQWHUQDWLRQDOHV /HV PHVXUHV GH VpFXULWp H[LVWDQWHV Q·H[FOXHQW SDV OHV ULVTXHV G·DFFLGHQW /HV SDURLV DGMDFHQWHV DX IRXU GRLYHQW rWUH VRLW HQ XQH 6pFXULWp pOHFWULTXH PDWLqUH UpVLVWDQW j OD FKDOHXU VRLW UHYrWXHV G·XQH WHOOH /H UDFFRUGHPHQW DX UpVHDX pOHFWULTXH GRLW rWUH PDWLqUH H[FOXVLYHPHQW UpDOLVp SDU GHV VSpFLDOLVWHV 3RXU pYLWHU G·HQGRPPDJHU OHV FRPPDQGHV GH YRWUH 6L YRWUH IRXU SUpVHQWH XQ TXHOFRQTXH GpIDXW QRXV DSSDUHLO QH ODLVVH] SDV OD SRUWH RXYHUWH ORUVTX·LO HVW HQ YRXV UHFRPPDQGRQV GH QH SDV O·XWLOLVHU 'pEUDQFKH] IRQFWLRQQHPHQW RX HQFRUH FKDXG O·DSSDUHLO RX HQOHYH] OH IXVLEOH FRUUHVSRQGDQW j OD OLJQH 6L YRXV XWLOLVH] XQ DSSDUHLO pOHFWULTXH j ILO j SUR[LPLWp GH EUDQFKHPHQW GX IRXU GH YRWUH IRXU SDU H[HPSOH XQ EDWWHXU pOHFWULTXH (Q FDV G·DQRPDOLH GH IRQFWLRQQHPHQW UHSRUWH]YRXV DVVXUH]YRXV TXH OH ILO GH FHOXLFL QH ULVTXH SDV GH G·DERUG DX FKDSLWUH ´(1 &$6 '·$120$/,( '( WRXFKHU XQH VXUIDFH WUqV FKDXGH TXL VHUDLW VXVFHSWLEOH )21&7,211(0(17µ 6L PDOJUp WRXWHV OHV GH OH IDLUH IRQGUH RX ELHQ TXH VRQ ILO QH ULVTXH SDV YpULILFDWLRQV XQH LQWHUYHQWLRQ V·DYqUH QpFHVVDLUH OH G·rWUH FRLQFp GDQV OD SRUWH GX IRXU YHQGHXU GH YRWUH DSSDUHLO HVW OH SUHPLHU KDELOLWp j (Q SOXV GHV DFFHVVRLUHV IRXUQLV DYHF YRWUH IRXU QRXV LQWHUYHQLU $ GpIDXW GpPpQDJHPHQW GH YRWUH SDUW YRXV FRQVHLOORQV GH Q·XWLOLVHU TXH GHV SODWV GHV IHUPHWXUH GX PDJDVLQ R YRXV DYH] HIIHFWXp PRXOHV j JkWHDX[ UpVLVWDQWV j GH KDXWHV O·DFKDW YHXLOOH] FRQVXOWHU O·$VVLVWDQFH 7HFKQLTXH WHPSpUDWXUHV VXLYH] OHV LQVWUXFWLRQV GHV IDEULFDQWV &RQVRPPDWHXUV TXL YRXV FRPPXQLTXHUD DORUV $SUqV XWLOLVDWLRQ GH YRWUH IRXU DVVXUH]YRXV TXH O·DGUHVVH G·XQ 6HUYLFH $SUqV9HQWH ,QGLTXH] OD WRXWHV OHV FRPPDQGHV VH WURXYHQW VXU OD SRVLWLRQ UpIpUHQFH FRPPHUFLDOH HW OH QXPpUR GH VpULH GH YRWUH $UUrW DSSDUHLO TXL ILJXUHQW VXU OD SODTXH VLJQDOpWLTXH 1HWWR\DJH 1·HVVD\H] SDV GH UpSDUHU YRWUH DSSDUHLO YRXVPrPH FHFL SRXUUDLW rWUH OD FDXVH G·LQFLGHQWV $YDQW GH SURFpGHU DX QHWWR\DJH PDQXHO GH YRWUH IRXU YpULILH] TX·DXFXQ pOpPHQW QH VRLW VRXV WHQVLRQ HW TXH (Q FDV G·LQWHUYHQWLRQ VXU YRWUH DSSDUHLO H[LJH] GX OHV SDURLV LQWpULHXUHV VRLHQW VXIILVDPPHQW UHIURLGLHV 6HUYLFH $SUqV9HQWH OHV SLqFHV GH UHFKDQJH 9HLOOH] j FH TXH OH MRLQW G·pWDQFKpLWp HW OH FDGUH LQWHUQH FHUWLILpHV &RQVWUXFWHXU GH SRUWH GX IRXU VRLHQW WRXMRXUV SURSUHV /HV DSSDUHLOV j YDSHXU HW j KDXWH SUHVVLRQ VRQW j SURVFULUH SRXU OH QHWWR\DJH GH YRWUH IRXU H[LJHQFHV UHODWLYHV j OD VpFXULWp pOHFWULTXH 6pFXULWp HQIDQW /D IDoDGH GH YRWUH IRXU HVW FKDXGH SHQGDQW O·XWLOLVDWLRQ HW OH QHWWR\DJH pORLJQH] OHV MHXQHV HQIDQWV $VVXUH]YRXV TXH OHV HQIDQWV QH PDQLSXOHQW SDV OHV FRPPDQGHV GX IRXU 6XU OD SRUWH RXYHUWH GH YRWUH IRXU QH SRVH] SDV GH FKDUJH ORXUGH DVVXUH]YRXV TX·XQ HQIDQW QH SXLVVH QL PRQWHU QL V·DVVHRLU 8WLOLVDWLRQ (Q HQIRXUQDQW RX HQ VRUWDQW YRV SODWV GX IRXU SUHQH] OD SUpFDXWLRQ GH QH SDV YRXV DSSURFKHU GHV pOpPHQWV FKDXIIDQWV VXSpULHXUV HW XWLOLVH] GHV JDQWV WKHUPLTXHV GH FXLVLQH 1H SODFH] MDPDLV GH SDSLHU G·DOXPLQLXP GLUHFWHPHQW HQ FRQWDFW DYHF OD VROH OD FKDOHXU DFFXPXOpH SRXUUDLW HQWUDvQHU XQH GpWpULRUDWLRQ GH O·pPDLO 1H SRUWH] MDPDLV YRWUH IRXU SDU OD SRLJQpH GH SRUWH XWLOLVH] OHV SRLJQpHV ODWpUDOHV 3URWHFWLRQ GH O·HQYLURQQHPHQW 7RXV OHV PDWpULDX[ PDUTXpV SDU OH V\PEROH VRQW UHF\FODEOHV 'pSRVH]OHV GDQV XQH GpFKHWWHULH SUpYXH j FHW HIIHW UHQVHLJQH]YRXV DXSUqV GHV VHUYLFHV GH YRWUH FRPPXQH SRXU TX·LOV SXLVVHQW rWUH UpFXSpUpV HW UHF\FOpV 6L YRXV SURFpGH] j OD PLVH DX UHEXW GH YRWUH DSSDUHLO PHWWH] KRUV G·XVDJH FH TXL SRXUUDLW UHSUpVHQWHU XQ GDQJHU SDU H[HPSOH FRXSH] OH FkEOH G·DOLPHQWDWLRQ DX UDV GH O·DSSDUHLO $YDQW G·XWLOLVHU YRWUH DSSDUHLO YHXLOOH] OLUH WRXWHV OHV LQVWUXFWLRQV HW FRQVHUYH]OHV SRXU UpIpUHQFHV XOWpULHXUHV 9275( )285 $ (1&$675(5 9XH JpQpUDOH %DQGHDX GH FRPPDQGHV DYHF VpOHFWHXU GH IRQFWLRQV SURJUDPPDWHXU pOHFWURQLTXH HW WKHUPRVWDW 3RLJQpH GH SRUWH HUJRQRPLTXH 3RUWH SOHLQ YHUUH DYHF JUDQGH YLVLELOLWp %DQGHDX GH FRPPDQGHV ➀ 6pOHFWHXU GH IRQFWLRQV ➁ 3URJUDPPDWHXU pOHFWURQLTXH ➂ 7KHUPRVWDW GH IRXU ➃ 9R\DQW GH QHWWR\DJH S\URO\VH ➄ 9R\DQW GH PLVH VRXV WHQVLRQ ➅ 9R\DQW GH WKHUPRVWDW /·,17(5,(85 '8 )285 ➀ *UDGLQV ➁ 7XUELQH GH YHQWLODWLRQ ➂ *ULO ➃ (OpPHQW FKDXIIDQW VXSpULHXU ➄ (FODLUDJH GX IRXU ➅ (OpPHQW FKDXIIDQW LQIpULHXU VLWXp VRXV OD VROH ➆ (QWUDvQHPHQW GH OD EURFKH ➊ j➎ 1LYHDX[ GH JUDGLQV /HV DFFHVVRLUHV GX IRXU (Q SOXV GHV DFFHVVRLUHV IRXUQLV DYHF YRWUH IRXU QRXV YRXV FRQVHLOORQV GH Q·XWLOLVHU TXH GHV SODWV GHV PRXOHV j JkWHDX[ UpVLVWDQW j GH KDXWHV WHPSpUDWXUHV VXLYH] OHV LQVWUXFWLRQV GHV IDEULFDQWV /D JULOOH VXSSRUW GH SODW 9RWUH IRXU HVW pTXLSp GH JULOOHV VXSSRUW GH SODW SODWHDX PXOWLXVDJHV WRXUQHEURFKH /D JULOOH VXSSRUW GH SODW 'pKDQFKHPHQW YHUV OH KDXW (OOH SHUPHW GH SRVHU OHV SODWV U{WLV JUDWLQV OHV PRXOHV j SkWLVVHULH HWF 9RXV SRXYH] O·XWLOLVHU GDQV OHV GHX[ VHQV GH GpKDQFKHPHQW SRXU DMXVWHU OD SRVLWLRQ GH YRV SODWV SDU UDSSRUW j OD VRXUFH GH FKDOHXU 'pKDQFKHPHQW YHUV OH EDV 3RXU OHV SUpSDUDWLRQV WUqV ORXUGHV SOXV GH NJ SRVLWLRQQH] OD JULOOH VXSSRUW GH SODW GpKDQFKHPHQW YHUV OH KDXW /H SODWHDX PXOWLXVDJHV ,O V·XWLOLVH SRXU OD FXLVVRQ RX OH UpFKDXIIDJH GH SL]]DV GH SHWLWV JkWHDX[ LQGLYLGXHOV SRVpV GLUHFWHPHQW GHVVXV /H SODWHDX PXOWLXVDJHV 3ODQ LQFOLQp YHUV O·DYDQW ,O V·XWLOLVH DXVVL SRXU UHFXHLOOLU OH MXV GHV JULOODGHV RX GHV FXLVVRQV DX WRXUQHEURFKH 1RXV YRXV UHFRPPDQGRQV GH JOLVVHU OH SODWHDX GDQV OHV JUDGLQV OHV SHWLWV WURXV FLUFXODLUHV YHUV O·DUULqUH IRQG GX IRXU HW OH SODQ LQFOLQp YHUV O·DYDQW F{Wp SRUWH GH IRXU 3UHQH] OD SUpFDXWLRQ GH FHQWUHU YRV SODWV VXU OD JULOOH HW GH FHQWUHU OH SODWHDX PXOWLXVDJHV GDQV OH IRXU SRXU SHUPHWWUH XQH ERQQH FLUFXODWLRQ G·DLU HW REWHQLU GH ERQV UpVXOWDWV FXOLQDLUHV 3HWLWV WURXV FLUFXODLUHV YHUV O·DUULqUH /H WRXUQHEURFKH 3RXU YRXV VLPSOLILHU OH QHWWR\DJH FH SODWHDX PXOWLXVDJHV HVW S\URO\VDEOH 9RXV SRXYH] OH ODLVVHU GDQV YRWUH IRXU ORUV GX QHWWR\DJH S\URO\WLTXH HQ VXLYDQW TXHOTXHV FRQVHLOV YRLU FKDSLWUH ´(QWUHWLHQ HW QHWWR\DJHµ )RXUFKHWWHV %URFKH /H WRXUQHEURFKH ,O HVW FRPSRVp GH EURFKH IRXUFKHWWHV VXSSRUW GH EURFKH 6XSSRUW GH EURFKH /HV JUDGLQV 9RWUH IRXU HVW pTXLSp GH QLYHDX[ GH JUDGLQV 'DQV OHV JXLGHV GHV FXLVVRQV LOV VRQW QXPpURWpV GH j HQ SDUWDQW GX EDV YHUV OH KDXW $VVXUH]YRXV TXH OHV DFFHVVRLUHV VRLHQW SRVLWLRQQpV KRUL]RQWDOHPHQW GDQV OH IRXU /( 352*5$00$7(85 (/(&7521,48( &H SURJUDPPDWHXU SHXW rWUH XWLOLVp FRPPH XQ PLQXWHXU LQGpSHQGDQW RX SRXU OD SURJUDPPDWLRQ G·XQH FXLVVRQ /D PDQHWWH GH JDXFKH SHUPHW GH VpOHFWLRQQHU OHV IRQFWLRQV GX SURJUDPPDWHXU /D PDQHWWH GH GURLWH SHUPHW GH UpJOHU OH WHPSV GHV IRQFWLRQV GX SURJUDPPDWHXU 7pPRLQ G·DIILFKDJH HQ PRGH FXLVVRQ 7pPRLQ GH IRQFWLRQQHPHQW GX PLQXWHXU 3URJUDPPDWLRQ VHPL DXWRPDWLTXH G·XQH FXLVVRQ 'pSDUW LPPpGLDW $UUrW DXWRPDWLTXH 7RXUQH] OD PDQHWWH GH GURLWH SRXU DIILFKHU O·KHXUH GX MRXU 5HOkFKH] OD PDQHWWH GH JDXFKH V·DIILFKH OH V\PEROH 3RVLWLRQQH] OD PDQHWWH GH JDXFKH VXU O·LQVFULSWLRQ ´GXUpH GH FXLVVRQµ 7RXUQH] OD PDQHWWH GH GURLWH SRXU FKRLVLU OD GXUpH GH FXLVVRQ $872 V·DIILFKH 3ODFH] OH VpOHFWHXU GH IRQFWLRQV SXLV OH WKHUPRVWDW VXU OHV SRVLWLRQV GpVLUpHV /RUVTXH OH WHPSV GH FXLVVRQ HVW pFRXOp XQ VLJQDO VRQRUH UHWHQWLW SHQGDQW XQH PLQXWH HQYLURQ $872 GLVSDUDvW /H IRXU Q·HVW SOXV HQ FOLJQRWH HW IRQFWLRQQHPHQW &HSHQGDQW YRWUH PHWV FRQWLQXH GH FXLUH DYHF OD FKDOHXU UpVLGXHOOH 5DPHQH] OHV FRPPDQGHV GX IRXU VXU OD SRVLWLRQ SXLV VpOHFWHXU VXU $UUrW WKHUPRVWDW VXU 3RVLWLRQQH] OD PDQHWWH GH JDXFKH VXU OD SRVLWLRQ OD VRQQHULH V·DUUrWH $872 GLVSDUDvW FHQWUDOH V·DIILFKHQW O·KHXUH HW 8WLOLVDWLRQ GX PLQXWHXU IRQFWLRQ ´VDEOLHUµ 3URJUDPPDWLRQ DXWRPDWLTXH G·XQH FXLVVRQ 'pSDUW GLIIpUp $UUrW DXWRPDWLTXH $ 8 7 2 7pPRLQ GH IRQFWLRQQHPHQW HQ PRGH DXWRPDWLTXH V·DOOXPH GqV TX·XQH GXUpH GH FXLVVRQ HVW SURJUDPPpH 0LVH j O·KHXUH GX SURJUDPPDWHXU $SUqV UDFFRUGHPHQW GH YRWUH IRXU DX UpVHDX pOHFWULTXH RX DSUqV XQH FRXSXUH G·pOHFWULFLWp YRWUH SURJUDPPDWHXU DIILFKH µµ 7RXUQH] OD PDQHWWH GH JDXFKH VXU O·LQVFULSWLRQ PLVH j O·KHXUH HW PDLQWHQH] OD SUHVVLRQ VXU OD PDQHWWH /D IRQFWLRQ PLQXWHXU HVW LQGpSHQGDQWH GX IRXU HW Q·D DXFXQ HIIHW VXU OD PLVH HQ IRQFWLRQQHPHQW RX O·DUUrW GX IRXU 3RVLWLRQQH] OD PDQHWWH GH JDXFKH VXU O·LQVFULSWLRQ ´ PLQXWHXU µ 7RXUQH] OD PDQHWWH GH GURLWH SRXU DIILFKHU OD GXUpH V·DIILFKH FKRLVLH OH V\PEROH 3RVLWLRQQH] OD PDQHWWH GH JDXFKH VXU OD SRVLWLRQ FHQWUDOH O·KHXUH V·DIILFKH j QRXYHDX 6L YRXV VRXKDLWH] YRLU OH WHPSV V·pFRXOHU ODLVVH] OD PDQHWWH GH JDXFKH VXU OD SRVLWLRQ ´ PLQXWHXU µ /RUVTXH OH WHPSV FKRLVL HVW pFRXOp XQ VLJQDO VRQRUH FOLJQRWH UHWHQWLW SHQGDQW XQH PLQXWH HW OH V\PEROH 6L YRXV VRXKDLWH] DUUrWHU OD VRQQHULH WRXUQH] OD PDQHWWH GH GURLWH YHUV OH VLJQH ´ µ GLVSDUDvW 3RVLWLRQQH] OD PDQHWWH GH JDXFKH VXU O·LQVFULSWLRQ ´GXUpH GH FXLVVRQµ 7RXUQH] OD PDQHWWH GH GURLWH SRXU FKRLVLU OD GXUpH GH FXLVVRQ $872 V·DIILFKH 3RVLWLRQQH] OD PDQHWWH GH JDXFKH VXU O·LQVFULSWLRQ ´ILQ GH FXLVVRQµ 7RXUQH] OD PDQHWWH GH GURLWH SRXU UpJOHU O·KHXUH GLVSDUDvW GH ILQ GH FXLVVRQ 3ODFH] OH VpOHFWHXU GH IRQFWLRQV SXLV OH WKHUPRVWDW VXU OHV SRVLWLRQV FKRLVLHV V·DIILFKHUD TXDQG O·KHXUH GH GpEXW GH FXLVVRQ VHUD DWWHLQWH /H WHPSV GH FXLVVRQ HVW pFRXOp XQ VLJQDO VRQRUH UHWHQWLW SHQGDQW XQH PLQXWH HQYLURQ $872 FOLJQRWH HW GLVSDUDvW /H IRXU Q·HVW SOXV HQ IRQFWLRQQHPHQW &HSHQGDQW YRWUH PHWV FRQWLQXH GH FXLUH DYHF OD FKDOHXU UpVLGXHOOH 5DPHQH] OHV FRPPDQGHV GX IRXU VXU OD SRVLWLRQ SXLV VpOHFWHXU VXU $UUrW WKHUPRVWDW VXU 3RVLWLRQQH] OD PDQHWWH GH JDXFKH VXU OD SRVLWLRQ FHQWUDOH OD VRQQHULH V·DUUrWH $872 GLVSDUDvW O·KHXUH HW V·DIILFKHQW &216(,/6 $9$17 /$ 35(0,(5( 87,/,6$7,21 3UHPLHU QHWWR\DJH (QOHYH] OHV DFFHVVRLUHV HW ODYH]OHV j O·HDX VDYRQQHXVH HQ SUHQDQW VRLQ GH ELHQ OHV ULQFHU HW OHV HVVX\HU 3UHPLqUH XWLOLVDWLRQ $YDQW OD SUHPLqUH XWLOLVDWLRQ GH YRWUH IRXU IDLWHVOH FKDXIIHU XQH IRLV j YLGH $VVXUH] YRXV DORUV TXH OD SLqFH VRLW VXIILVDPPHQW DpUpH 90& YHQWLODWLRQ PpFDQLTXH FRQWU{OpH HQ IRQFWLRQQHPHQW RX IHQrWUH RXYHUWH &RPPHQW SURFpGHU " /( 6(/(&7(85 '( )21&7,216 (QOHYH] WRXV OHV DFFHVVRLUHV GX IRXU 5HWLUH] OHV pWLTXHWWHV SXEOLFLWDLUHV HW OHV DXWRFROODQWV TXL SRXUUDLHQW VH WURXYHU VXU OD IDoDGH GH YRWUH DSSDUHLO 0HWWH] OH SURJUDPPDWHXU j O·KHXUH YRLU &KDSLWUH 3URJUDPPDWHXU 3ODFH] OH VpOHFWHXU GH IRQFWLRQV VXU OD SRVLWLRQ HW OH WKHUPRVWDW VXU & )DLWHV FKDXIIHU SHQGDQW XQH KHXUH DILQ G·pOLPLQHU O·RGHXU SURYHQDQW GX FDORULIXJH &HV RSpUDWLRQV SHXYHQW V·HIIHFWXHU VRXV OH FRQWU{OH GX SURJUDPPDWHXU /( 7+(50267$7 /H PRGH OH WHPSV HW OD WHPSpUDWXUH GH FXLVVRQ LQGLTXpV GDQV OHV JXLGHV GH FXLVVRQV VRQW DGDSWpV j YRWUH QRXYHDX IRXU 3RXU REWHQLU GH ERQV UpVXOWDWV FXOLQDLUHV VXLYH] FHV LQGLFDWLRQV /H YHQWLODWHXU GH UHIURLGLVVHPHQW 8Q YHQWLODWHXU GH UHIURLGLVVHPHQW SHUPHW GH PDLQWHQLU O·HQYLURQQHPHQW GX IRXU EDQGHDX GH FRPPDQGHV j IDLEOH WHPSpUDWXUH ,O GpPDUUH HW V·DUUrWH DXWRPDWLTXHPHQW LO HVW QRUPDO TX·LO VH PHWWH HQ URXWH DYDQW OH GpEXW G·XQH FXLVVRQ HW TXH YRXV O·HQWHQGLH] HQFRUH TXHOTXHV LQVWDQWV DSUqV O·DUUrW WRWDO GH YRWUH IRXU &RQVHLOV G·XWLOLVDWLRQ $ OD ILQ G·XQH FXLVVRQ VL YRXV ODLVVH] YRWUH SODW j O·LQWpULHXU GX IRXU QRXV YRXV UHFRPPDQGRQV GH SODFHU OH VpOHFWHXU GH IRQFWLRQV VXU OD SRVLWLRQ (FODLUDJH HW OH WKHUPRVWDW VXU $UUrW $LQVL OH YHQWLODWHXU GH UHIURLGLVVHPHQW FRQWLQXHUD GH IRQFWLRQQHU HW SHUPHWWUD G·pYDFXHU OD YDSHXU DFFXPXOpH GDQV O·HQFHLQWH HW G·pYLWHU WRXWH FRQGHQVDWLRQ VXU OH EDQGHDX GH FRPPDQGHV DLQVL TXH VXU YRWUH PHXEOH /(6 &200$1'(6 '( )285 /H VpOHFWHXU GH IRQFWLRQV 3RXU DWWHLQGUH OH PRGH GH FXLVVRQ GpVLUp WRXUQH] OD FRPPDQGH GX VpOHFWHXU GH IRQFWLRQV /( 6(/(&7(85 '( )21&7,216 GDQV OH VHQV GHV DLJXLOOHV G·XQH PRQWUH SRXU /·pFODLUDJH GX IRXU /D FXLVVRQ YHQWLOpH VXU XQ RX GHX[ QLYHDX[ /D FXLVVRQ DX WXUER JULO /D FXLVVRQ GHV YLDQGHV /D FXLVVRQ DX WRXUQHEURFKH /H QHWWR\DJH S\URO\VH GDQV OH VHQV LQYHUVH GHV DLJXLOOHV G·XQH PRQWUH SRXU /D FXLVVRQ WUDGLWLRQQHOOH /D FXLVVRQ DX JULO 3RXU PHWWUH OH IRXU HQ IRQFWLRQQHPHQW FKRLVLU OD SRVLWLRQ GX VpOHFWHXU GH IRQFWLRQV SXLV OD WHPSpUDWXUH DSSURSULpH j O·DLGH GX WKHUPRVWDW 3RXU DUUrWHU OH IRXU UDPHQHU OH WKHUPRVWDW VXU OH VpOHFWHXU GH IRQFWLRQV VXU SXLV /·pFODLUDJH IRQFWLRQQH GqV TXH OD FRPPDQGH GX VpOHFWHXU GH IRQFWLRQV HVW WRXUQpH /H IRXU UHVWH pFODLUp SHQGDQW TXH OD FXLVVRQ V·HIIHFWXH /( 7+(50267$7 /H WKHUPRVWDW /H UpJODJH GH OD WHPSpUDWXUH V·HIIHFWXH j O·DLGH GX WKHUPRVWDW HQ WRXUQDQW OD FRPPDQGH GDQV OH VHQV GHV DLJXLOOHV G·XQH PRQWUH /D WHPSpUDWXUH SHXW YDULHU GH & j & /HV YR\DQWV 3\URO\VH /H YR\DQW V·DOOXPH GqV TXH OH VpOHFWHXU GH IRQFWLRQV HVW VXU OD SRVLWLRQ 0DUFKH /H YR\DQW V·DOOXPH GqV OD PLVH VRXV WHQVLRQ GH O·DSSDUHLO ,O V·pWHLQW ORUVTXH OD FRPPDQGH GX VpOHFWHXU GH IRQFWLRQV HVW VXU OD SRVLWLRQ $UUrW 7KHUPRVWDW /H YR\DQW V·DOOXPH SHQGDQW OH SUpFKDXIIDJH GX IRXU HW V·pWHLQW ORUVTXH OD WHPSpUDWXUH VpOHFWLRQQpH HVW DWWHLQWH ,O VH UDOOXPH ORUV GH OD FXLVVRQ SRXU LQGLTXHU TXH OD WHPSpUDWXUH GH FXLVVRQ VpOHFWLRQQpH HVW PDLQWHQXH $SUqV XWLOLVDWLRQ GH YRWUH IRXU DVVXUH] YRXV TXH OHV FRPPDQGHV VH WURXYHQW VXU SXLV OD SRVLWLRQ $UUrW WKHUPRVWDW VXU VpOHFWHXU GH IRQFWLRQV VXU /(6 ',))(5(17(6 326,7,216 '( &8,6621 /D FXLVVRQ WUDGLWLRQQHOOH (OOH FRQYLHQW j WRXWHV OHV FXLVVRQV WRXW VSpFLDOHPHQW GH SkWLVVHULHV GH SRLVVRQV GH WHUULQHV HW GH SUpSDUDWLRQV j EDVH GH OpJXPHV (OOH SHXW FRQYHQLU pJDOHPHQW j OD GpFRQJpODWLRQ GH FHUWDLQV SODWV FXLVLQpV HW DX UpFKDXIIDJH GH YRV SODWV SUpSDUpV j O·DYDQFH /D FXLVVRQ DX JULO (OOH SHUPHW GH JULOOHU OHV SLqFHV GH YLDQGHV GH GRUHU OHV WRDVWV RX GH JUDWLQHU GHV SODWV GpMj FXLWV HW FKDXGV /D FXLVVRQ YHQWLOpH (OOH SHUPHW GH FXLUH VLPXOWDQpPHQW VXU SOXVLHXUV QLYHDX[ GHV SUpSDUDWLRQV LGHQWLTXHV RX GH QDWXUH GLIIpUHQWHV (OOH FRQYLHQW j WRXV OHV W\SHV GH SUpSDUDWLRQV FXOLQDLUHV PrPH GpOLFDWHV /D FXLVVRQ DX WXUER JULO (OOH SHUPHW GH JULOOHU OHV SLqFHV GH YLDQGHV pSDLVVHV RX FHUWDLQV SRLVVRQV FKDUQXV HW GH UpFKDXIIHU HW JUDWLQHU OHV JUDWLQV IURLGV SUpSDUpV j O·DYDQFH /D FXLVVRQ GHV YLDQGHV (OOH HVW VSpFLDOHPHQW DGDSWpH j OD FXLVVRQ GH U{WLV HW GH YRODLOOHV GDQV XQ SODW /D FXLVVRQ DX WRXUQHEURFKH (OOH SHUPHW GH FXLUH OHV SRXOHWV OHV U{WLV j OD EURFKH /D FXLVVRQ WUDGLWLRQQHOOH (OOH FRQYLHQW j WRXWHV OHV FXLVVRQV WRXW VSpFLDOHPHQW GH SkWLVVHULHV GH SRLVVRQV GH WHUULQHV HW GH SUpSDUDWLRQV j EDVH GH OpJXPHV /H SUpFKDXIIDJH GX IRXU HVW QpFHVVDLUH &RPPHQW SURFpGHU " 3RXU OHV SkWLVVHULHV OHV JUDWLQV OHV WHUULQHV 3UpFKDXIIH] OH IRXU HQ SODoDQW OH VpOHFWHXU GH HW OH IRQFWLRQV VXU OD SRVLWLRQ GH FXLVVRQ WKHUPRVWDW VXU OD WHPSpUDWXUH GH FXLVVRQ FKRLVLH &RQVXOWH] OH JXLGH GHV FXLVVRQV 'XUpH GH SUpFKDXIIDJH PLQXWHV HQYLURQ SRXU DWWHLQGUH & PLQXWHV HQYLURQ SRXU DWWHLQGUH & (QIRXUQH] YRWUH SODW GqV TXH OH YR\DQW GH WKHUPRVWDW HVW pWHLQW /D GpFRQJpODWLRQ HWRX OH UpFKDXIIDJH /D SRVLWLRQ FXLVVRQ WUDGLWLRQQHOOH SHXW FRQYHQLU pJDOHPHQW j OD GpFRQJpODWLRQ GH FHUWDLQV SODWV HWRX DX UpFKDXIIDJH GH YRV SODWV SUpSDUpV j O·DYDQFH 7KHUPRVWDW VXU OD JUDGXDWLRQ PLQLPXP 'DQV FH FDV HQIRXUQH] OD SUpSDUDWLRQ GLUHFWHPHQW VDQV SUpFKDXIIDJH /D FXLVVRQ DX JULO /·XWLOLVDWLRQ GX JULO VH IDLW SRUWH IHUPpH SRXU pFRQRPLVHU GH O·pQHUJLH pYLWHU WRXW GpJDJHPHQW G·RGHXUV HW GH IXPpHV HW SRXU QH SDV HQGRPPDJHU OHV FRPPDQGHV GH O·DSSDUHLO 7RXWHV OHV FXLVVRQV DX JULO GRLYHQW rWUH IDLWHV VRXV YRWUH VXUYHLOODQFH &H PRGH GH FXLVVRQ SHUPHW GH JULOOHU GHV SLqFHV GH YLDQGH F{WHV GH SRUF VDXFLVVHV TXL UHVWHQW PRHOOHXVHV GH GRUHU OHV WRDVWV RX GH JUDWLQHU GHV SODWV GpMj FXLWV HW FKDXGV GH SUpIpUHQFH JUDWLQV GH SkWHV &RPPHQW SURFpGHU " /HV JULOODGHV 3UpSDUH] OD SLqFH j JULOOHU 3ODFH]OD GLUHFWHPHQW VXU OD JULOOH VXSSRUW GH SODW SXLV 3ODFH] OH VpOHFWHXU GH IRQFWLRQV VXU SRVLWLRQQH] OH WKHUPRVWDW VXU OD WHPSpUDWXUH GH FXLVVRQ FKRLVLH FRQVXOWH] OH JXLGH GHV FXLVVRQV /RUVTXH OH JULO HVW URXJH 3ODFH] OH SODWHDX PXOWLXVDJHV DX JUDGLQ ➀ *OLVVH] OD JULOOH DX JUDGLQ ➂ RX ➃ VXLYDQW O·pSDLVVHXU GH OD SLqFH j JULOOHU /RUVTXH OD SUHPLqUH IDFH HVW GRUpH UHWRXUQH] OD SLqFH VDQV OD SLTXHU SRXU pYLWHU GH OXL IDLUH SHUGUH VRQ MXV 3RXU OHV VDXFLVVHV HW OHV YRODLOOHV LO HVW FRQVHLOOp GH SLTXHU OD SHDX DYDQW FXLVVRQ )DLWHV JULOOHU OD GHX[LqPH IDFH 6DOH] HQ ILQ GH FXLVVRQ /H WHPSV GH FXLVVRQ GRLW rWUH GpWHUPLQp HQ IRQFWLRQ GH O·pSDLVVHXU GH OD SLqFH j JULOOHU HW QRQ GH VRQ SRLGV /HV JUDWLQV SXLV 3RVLWLRQQH] OH VpOHFWHXU GH IRQFWLRQV VXU OH WKHUPRVWDW VXU OD WHPSpUDWXUH GH FXLVVRQ FKRLVLH 3ODFH] OH SODW VXU OD JULOOH VXSSRUW HW JOLVVH] O·HQVHPEOH DX JUDGLQ ➂ RX ➃ /DLVVH] OH PHWV H[SRVp TXHOTXHV PLQXWHV DX UD\RQQHPHQW GX JULO 3OXV OD SUpSDUDWLRQ VHUD SURFKH GH O·pOpPHQW UD\RQQDQW SOXV OH ´JUDWLQDJHµ VHUD UDSLGH /D FXLVVRQ DX WRXUQHEURFKH /D EURFKH HW VRQ VXSSRUW VRQW WUqV FKDXGV DSUqV OD FXLVVRQ 8WLOLVH] GHV JDQWV WKHUPLTXHV GH FXLVLQH &RPPHQW SURFpGHU " (QILOH] XQH IRXUFKHWWH VXU OD EURFKH SXLV OD SLqFH j U{WLU HQ YHLOODQW j FH TX·HOOH VRLW ELHQ FHQWUpH (QILOH] HQVXLWH OD GHX[LqPH IRXUFKHWWH %ORTXH] OHV IRXUFKHWWHV j O·DLGH GHV YLV 3RVH] OD EURFKH VXU OH VXSSRUW HW JOLVVH] O·HQVHPEOH DX JUDGLQ ➂ /H WRXUQHEURFKH 3RXVVH] OD EURFKH SRXU HQJDJHU VRQ H[WUpPLWp GDQV OH FDUUp G·HQWUDvQHPHQW GH OD EURFKH RULILFH VLWXp DX IRQG GX IRXU j JDXFKH %URFKH *OLVVH] OH SODWHDX PXOWLXVDJHV DX JUDGLQ ➀ )HUPH] OD SRUWH GX IRXU 0HWWH] OH VpOHFWHXU GH IRQFWLRQV VXU OD SRVLWLRQ SXLV OH WKHUPRVWDW VXU & 9pULILH] TXH OD EURFKH WRXUQH 3RXU VRUWLU OD SLqFH U{WLH UHPHWWH] OH WKHUPRVWDW SXLV OH VpOHFWHXU GH IRQFWLRQV VXU OD SRVLWLRQ $UUrW 7LUH] GRXFHPHQW HW VRUWH] VLPXOWDQpPHQW GX IRXU OH SODWHDX PXOWLXVDJHV O·HQVHPEOH VXSSRUW GH EURFKH HW OD EURFKH )RXUFKHWWHV 6XSSRUW GH EURFKH /D FXLVVRQ GHV YLDQGHV &HWWH SRVLWLRQ HVW VSpFLDOHPHQW DGDSWpH j OD FXLVVRQ GHV YLDQGHV /HV SURMHFWLRQV GH JUDLVVH OH GpJDJHPHQW GH IXPpHV HW OHV RGHXUV GpVDJUpDEOHV GLPLQXHQW FRQVLGpUDEOHPHQW 9RWUH YLDQGH VHUD GRUpH HW PRHOOHXVH YRWUH IRXU UHVWHUD SURSUH SOXV ORQJWHPSV &RPPHQW SURFpGHU " 3UpFKDXIIH] OH IRXU HQ SODoDQW OH VpOHFWHXU GH SXLV OH WKHUPRVWDW VXU IRQFWLRQV VXU OD SRVLWLRQ OD WHPSpUDWXUH GH FXLVVRQ FKRLVLH (QIRXUQH] OD SLqFH j U{WLU SXLV VDQV PRGLILHU OD SRVLWLRQ GX WKHUPRVWDW SODFH] OH VpOHFWHXU GH UpVHUYpH j OD FXLVVRQ IRQFWLRQV VXU OD SRVLWLRQ GHV YLDQGHV U{WLHV /D FXLVVRQ DX WXUER JULO /D FXLVVRQ DX WXUER JULO VH IDLW SRUWH IHUPpH HW VRXV YRWUH VXUYHLOODQFH /HV pOpPHQWV FKDXIIDQWV VXSpULHXUV HW OD WXUELQH IRQFWLRQQHQW DOWHUQDWLYHPHQW HW LO HVW QRUPDO TXH OD WXUELQH QH VH PHWWH SDV HQ PDUFKH LPPpGLDWHPHQW 9RXV XWLOLVHUH] FHWWH SRVLWLRQ SRXU OHV JULOODGHV GH SLqFHV GH YLDQGHV pSDLVVHV F{WHV GH ERHXI PRUFHDX[ GH SRXOHWV RX FHUWDLQV SRLVVRQV FKDUQXV DLQVL TXH SRXU OHV JUDWLQV IURLGV SUpSDUpV j O·DYDQFH TXH YRXV VRXKDLWH] j OD IRLV UpFKDXIIHU HW JUDWLQHU /D FKDOHXU GRUH OHV DOLPHQWV OHV FXLW RX OHV UpFKDXIIH j FRHXU UDSLGHPHQW &H PRGH GH FXLVVRQ QH QpFHVVLWH SUpFKDXIIDJH SDV GH &RPPHQW SURFpGHU " /HV JULOODGHV 3UpSDUH] OD SLqFH j JULOOHU 3ODFH]OD GLUHFWHPHQW VXU OD JULOOH VXSSRUW GH SODW SXLV OH 3ODFH] OH VpOHFWHXU GH IRQFWLRQV VXU WKHUPRVWDW VXU OD WHPSpUDWXUH GH FXLVVRQ FKRLVLH FRQVXOWH] OH JXLGH GHV FXLVVRQV /RUVTXH OH JULO HVW URXJH 3ODFH] OH SODWHDX PXOWLXVDJHV DX JUDGLQ ➀ *OLVVH] OD JULOOH DX JUDGLQ ➂ RX ➃ VXLYDQW O·pSDLVVHXU GH OD SLqFH j JULOOHU /RUVTXH OD SUHPLqUH IDFH HVW GRUpH UHWRXUQH] OD SLqFH VDQV OD SLTXHU SRXU pYLWHU GH OXL IDLUH SHUGUH VRQ MXV 3RXU OHV VDXFLVVHV HW OHV YRODLOOHV LO HVW FRQVHLOOp GH SLTXHU OD SHDX DYDQW FXLVVRQ )DLWHV JULOOHU OD GHX[LqPH IDFH 6DOH] HQ ILQ GH FXLVVRQ /H WHPSV GH FXLVVRQ GRLW rWUH GpWHUPLQp SDU O·pSDLVVHXU GH OD SLqFH j JULOOHU HW QRQ SDU VRQ SRLGV /HV JUDWLQV 3RVLWLRQQH] OH VpOHFWHXU GH IRQFWLRQV VXU SXLV OH WKHUPRVWDW VXU OD WHPSpUDWXUH GH FXLVVRQ FKRLVLH 3ODFH] OH SODW VXU OD JULOOH VXSSRUW HW JOLVVH] O·HQVHPEOH DX JUDGLQ ➂ RX ➃ /DLVVH] OH PHWV H[SRVp TXHOTXHV PLQXWHV DX UD\RQQHPHQW GX JULO 3OXV OD SUpSDUDWLRQ VHUD SURFKH GH O·pOpPHQW UD\RQQDQW SOXV OH ´JUDWLQDJHµ VHUD UDSLGH /D FXLVVRQ YHQWLOpH VXU XQ RX GHX[ QLYHDX[ /D FXLVVRQ HQ FKDOHXU YHQWLOpH SHUPHW GH FXLUH VXU XQ RX GHX[ QLYHDX[ /D FLUFXODWLRQ G·DLU FKDXG UHQG OD WHPSpUDWXUH HW OD FXLVVRQ SOXV KRPRJqQHV /D FXLVVRQ HQ FKDOHXU YHQWLOpH FRQYLHQW j WRXV OHV W\SHV GH SUpSDUDWLRQV FXOLQDLUHV PrPH GpOLFDWHV /HV DYDQWDJHV GH OD FXLVVRQ YHQWLOpH /·XWLOLVDWLRQ GH OD FXLVVRQ YHQWLOpH VXSSULPH OH SUpFKDXIIDJH GDQV OD SOXSDUW GHV FDV /H PRXYHPHQW G·DLU FKDXG HQYHORSSH OHV DOLPHQWV OD FXLVVRQ j FRHXU VH IDLW SOXV UDSLGHPHQW 3UpIpUH] OD SRVLWLRQ FXLVVRQ YHQWLOpH FKDTXH IRLV TXH YRXV DXUH] j FXLUH GHV SODWV WHOV TXH TXLFKH JUDWLQ GDXSKLQRLV IODPPLFKH HWF SRXU XQH FXLVVRQ j FRHXU UpXVVLH &XLVVRQ G·XQ SODW FRQJHOp (Q FXLVVRQ YHQWLOpH YRXV SRXUUH] HQIRXUQHU GLUHFWHPHQW YRV SUpSDUDWLRQV FRQJHOpHV SODWV FXLVLQpV YLDQGHV YRODLOOHV VDQV GpFRQJpODWLRQ SUpDODEOH /H SUpFKDXIIDJH HVW LQXWLOH GDQV FH FDV ,O VXIILW GH GLPLQXHU OpJqUHPHQW OD WHPSpUDWXUH HQ GpEXW GH FXLVVRQ 3RXU OHV SODWV VXUJHOpV GX FRPPHUFH UHSRUWH]YRXV DX[ LQGLFDWLRQV GH FXLVVRQ HQ IRXU WUDGLWLRQQHO ILJXUDQW VXU O·HPEDOODJH &RPPHQW SURFpGHU " 3UpFKDXIIH] OH IRXU SRXU OHV SUpSDUDWLRQV TXL OH QpFHVVLWHQW HQ SODoDQW OH VpOHFWHXU GH IRQFWLRQV SXLV OH WKHUPRVWDW VXU OD WHPSpUDWXUH GH VXU FXLVVRQ FKRLVLH 3RXU OHV SUpSDUDWLRQV QH GHPDQGDQW SDV GH SUpFKDXIIDJH HQIRXUQH] j IURLG HW SRVLWLRQQH] OH SXLV OH WKHUPRVWDW VpOHFWHXU GH IRQFWLRQV VXU VXU OD WHPSpUDWXUH GH FXLVVRQ FKRLVLH &RQVXOWH] OH JXLGH GHV FXLVVRQV 3RXU EpQpILFLHU HQFRUH SOXV GHV DYDQWDJHV GH OD FXLVVRQ YHQWLOpH pFRQRPLH G·pQHUJLH JDLQ GH WHPSV FRQIRUW G·XWLOLVDWLRQ YRXV SRXUUH] FXLUH VLPXOWDQpPHQW GHV SUpSDUDWLRQV LGHQWLTXHV RX GH QDWXUHV DXVVL GLIIpUHQWHV TXH GX SRLVVRQ HW GH OD SkWLVVHULH VDQV TX·LO \ DLW FRPPXQLFDWLRQ G·RGHXUV HQWUH OHV PHWV &XLVVRQV JURXSpHV GH SUpSDUDWLRQV GH PrPH QDWXUH 4XHOV DFFHVVRLUHV GH IRXU FKRLVLU " (Q IRQFWLRQ GHV DOLPHQWV j FXLUH FKRLVLVVH] OHV JULOOHV RX OH SODWHDX PXOWLXVDJHV HQ XWLOLVDQW GDQV OD SOXSDUW GHV FDV OHV JUDGLQV ➀ HW ➂ &RQVXOWH] OH JXLGH GHV FXLVVRQV &XLVVRQV JURXSpHV GH SUpSDUDWLRQV GLIIpUHQWHV 9RXV SRXUUH] FXLUH WRXW XQ UHSDV HQ XQH VHXOH IRXUQpH ,O VXIILW GH VXLYUH FHV TXHOTXHV FRQVHLOV &KRLVLVVH] GHV SUpSDUDWLRQV GRQW OD WHPSpUDWXUH GH FXLVVRQ HVW YRLVLQH /H WHPSV JOREDO GH FXLVVRQ GpSHQG GH OD FXLVVRQ OD SOXV ORQJXH /·HQIRXUQHPHQW HW OD VRUWLH GHV GLIIpUHQWV SODWV QH V·HIIHFWXHQW SDV IRUFpPHQW DX PrPH PRPHQW LOV VRQW GpWHUPLQpV SDU OH WHPSV GH FXLVVRQ SURSUH j FKDTXH SODW RX SDU O·RUGUH GH VHUYLFH 9HLOOH] j QH SDV RXYULU OH IRXU DORUV TX·XQH DXWUH SUpSDUDWLRQ SRXUUDLW HQ rWUH JrQpH GpEXW GH FXLVVRQ G·XQ JkWHDX RX G·XQ VRXIIOp SDU H[HPSOH 3HQVH] TXH FHUWDLQHV SUpSDUDWLRQV OqYHQW HQ FXLVDQW DVVXUH]YRXV TXH O·LQWHUYDOOH HQWUH OHV QLYHDX[ VRLW VXIILVDQW /HV YLDQGHV HW OHV YRODLOOHV VHURQW SODFpHV GH SUpIpUHQFH DX JUDGLQ ➀ GH PDQLqUH j pYLWHU OHV SURMHFWLRQV VXU OHV DXWUHV SODWV &216(,/6 '·87,/,6$7,21 &KRL[ GHV UpFLSLHQWV &RQVHLOV SUDWLTXHV /·pSDLVVHXU OD FRQGXFWLELOLWp HW OD FRXOHXU GHV UpFLSLHQWV LQIOXHQFHQW OHV UpVXOWDWV FXOLQDLUHV 3HQGDQW OD FXLVVRQ FHUWDLQHV SUpSDUDWLRQV DXJPHQWHQW GH YROXPH SDU FRQVpTXHQW FKRLVLVVH] YRV UpFLSLHQWV GH PDQLqUH j FH TXH OD SUpSDUDWLRQ FUXH ODLVVH OH WLHUV VXSpULHXU GX PRXOH OLEUH 3RXU SUpYHQLU OHV pFODERXVVXUHV WURS DERQGDQWHV XWLOLVH] SRXU OD FXLVVRQ GHV U{WLV HW GHV YRODLOOHV GHV SODWV j ERUGV KDXWV RX GHV FRFRWWHV HQ YHUUH j IHX PXQLHV GH OHXU FRXYHUFOH GRQW OHV GLPHQVLRQV VRQW SURSRUWLRQQpHV j OD SLqFH j U{WLU 1H SODFH] MDPDLV OH SDSLHU G·DOXPLQLXP GLUHFWHPHQW HQ FRQWDFW DYHF OH EDV GH YRWUH IRXU FHFL HQWUDvQHUDLW XQH GpWpULRUDWLRQ GH O·pPDLO 3RXU SUpVHUYHU OD SURSUHWp GH YRWUH IRXU XQH IHXLOOH G·DOXPLQLXP LQWHUFDOpH HQWUH OH SODW HW OD JULOOH VXSSRUW SURWpJHUD OD VROH HQ FDV GH GpERUGHPHQW $ILQ GH SHUPHWWUH XQH ERQQH FLUFXODWLRQ G·DLU FHWWH IHXLOOH QH GRLW SDV FRXYULU OD WRWDOLWp GH OD VXUIDFH GH OD JULOOH 3LTXH] OD SHDX GHV YRODLOOHV RX VDXFLVVHV j O·DLGH G·XQH IRXUFKHWWH DYDQW FXLVVRQ 9RXV pYLWHUH] TXH OD SHDX QH JRQIOH HW Q·pFODWH VRXV O·HIIHW GH OD FKDOHXU /DLVVH] OH PRLQV GH EDUGH SRVVLEOH DXWRXU GH YRV U{WLV SRXU UpGXLUH OHV SURMHFWLRQV HW REWHQLU XQ PHWV PRLQV ULFKH HQ JUDLVVH 3RXU OHV FXLVVRQV GH YLDQGHV HW OHV FXLVVRQV VXU GHX[ QLYHDX[ TXL QpFHVVLWHQW XQ SUpFKDXIIDJH Q·XWLOLVH] SDV YRWUH SURJUDPPDWHXU HQ GpSDUW GLIIpUp 3RXU TXH YRV YLDQGHV VRLHQW PRHOOHXVHV UHWRXUQH]OHV j PLFXLVVRQ HW DMRXWH] XQ SHX G·HDX FKDXGH GDQV OH SODW YRXV REWLHQGUH] DLQVL XQH VDXFH VDYRXUHXVH HW YRXV UpGXLUH] OHV SURMHFWLRQV VXU OHV SDURLV GH YRWUH IRXU 1H GpSDVVH] SDV OHV UHSqUHV GH WKHUPRVWDW SUpFRQLVpV GDQV OH JXLGH GH FXLVVRQV GHV YLDQGHV ,QIOXHQFH GHV UpFLSLHQWV VXU OHV UpVXOWDWV GH FXLVVRQ 6DFKH] TXH $ /·DOXPLQLXP OHV SODWV HQ WHUUH FXLWH OD WHUUH j IHX GLPLQXHQW OD FRORUDWLRQ GHVVRXV HW SUpVHUYHQW O·KXPLGLWp GHV DOLPHQWV 1RXV YRXV OHV FRQVHLOORQV SRXU OHV SkWLVVHULHV PRHOOHXVHV OD FXLVVRQ GHV JUDWLQV GHV U{WLV % /D IRQWH pPDLOOpH OH IHU pWDPp OH YHUUH HW OD SRUFHODLQH j IHX OHV UpFLSLHQWV DYHF LQWpULHXU DQWLDGKpVLI HW H[WpULHXU FRORUp DXJPHQWHQW OD FRORUDWLRQ GHVVRXV HW IDYRULVHQW OH GHVVqFKHPHQW GHV DOLPHQWV 1RXV YRXV OHV FRQVHLOORQV SRXU OHV WDUWHV OHV TXLFKHV HW WRXWHV FXLVVRQV FURXVWLOODQWHV TXL GRLYHQW rWUH DXVVL GRUpHV GHVVRXV TXH GHVVXV 9RXV FRQVWDWH] 'HVVRXV WURS SkOH 4XH IDLUH " 3UHQH] XQ PRXOH GX W\SH 3RXU UpDOLVHU GHV pFRQRPLHV G·pQHUJLH % SDV DVVH] FXLW RX RX GHVVXV WURS IRQFp GHVFHQGH] OH PRXOH G·XQ QLYHDX 'HVVRXV WURS IRQFp WURS FXLW RX GHVVXV WURS FODLU 3UHQH] XQ PRXOH GX W\SH )DLWHV VH VXFFpGHU SOXVLHXUV FXLVVRQV YRXV pFRQRPLVHUH] O·pQHUJLH QpFHVVDLUH DX SUpFKDXIIDJH GX IRXU HW TXDQG FHOD HVW SRVVLEOH Q·KpVLWH] SDV j IDLUH FXLUH HQ PrPH WHPSV JkWHDX[ FDNHV RX WDUWHV SDU H[HPSOH $ RX UHPRQWH] OH PRXOH G·XQ QLYHDX *8,'(6 '(6 &8,66216 7DEOHDX GH FRUUHVSRQGDQFHV DSSUR[LPDWLYHV 5HSqUHV GX WKHUPRVWDW 7HPSpUDWXUHV p& p& p& p& p& p& p& p& p& p& /H SUpFKDXIIDJH GX IRXU HVW QpFHVVDLUH SRXU O·XWLOLVDWLRQ GHV SRVLWLRQV VXLYDQWHV 3RXU OHV FXLVVRQV SRVLWLRQ PRGH GH SUpFKDXIIDJH 3RXU OHV FXLVVRQV SRVLWLRQ PRGH GH SUpFKDXIIDJH GXUpH PLQXWHV HQYLURQ SRXU DWWHLQGUH & GXUpH PLQXWHV HQYLURQ SRXU DWWHLQGUH & GXUpH PLQXWHV HQYLURQ SRXU DWWHLQGUH & 3RXU OHV FXLVVRQV SRVLWLRQ PRGH GH SUpFKDXIIDJH GXUpH PLQXWHV HQYLURQ SRXU DWWHLQGUH & GXUpH PLQXWHV HQYLURQ SRXU DWWHLQGUH & 3RVLWLRQV GH OD JULOOH VXSSRUW GpKDQFKHPHQW YHUV OH KDXW GpKDQFKHPHQW YHUV OH EDV 1RPEUH 1LYHDX[ GH GH FXLVVRQ QLYHDX[ JUDGLQV 5{WL GH ERHXI NJ 7HPSV GH *ULOOH 7KHUPRVWDW VXSSRUW & PLQXWHV *ULOOH VXSSRUW SODW HQ WHUUH j IHX *LJRW G·DJQHDX *ULOOH VXSSRUW SODW HQ WHUUH j IHX 5{WL GH SRUF NJ *ULOOH VXSSRUW SODW HQ WHUUH j IHX 5{WL GH YHDX NJ *ULOOH VXSSRUW SODW HQ WHUUH j IHX 9RODLOOH NJ *ULOOH VXSSRUW SODW HQ WHUUH j IHX 3RLVVRQV HQWLHUV *ULOOH VXSSRUW SODW HQ WHUUH j IHX 3RLVVRQV ILOHWV *ULOOH VXSSRUW SODW HQ WHUUH j IHX *UDWLQ GDXSKLQRLV *ULOOH VXSSRUW SODW HQ YHUUH j IHX 7RPDWHV IDUFLHV *ULOOH VXSSRUW SODW HQ YHUUH j IHX /DVDJQHV *ULOOH VXSSRUW SODW HQ YHUUH j IHX 3UpSDUDWLRQV 0DLQWLHQ DX FKDXG &KDXIIDJH DVVLHWWHV 3Up &XLV FKDXI VRQ FXLVVRQ $FFHVVRLUHV 9,$1'(6 32,66216 /(*80(6 (175((6 &URWHV IHXLOOHWpHV 6RXIIOp DX IURPDJH 3kWp HQ WHUULQH 3ODWHDX PXOWLXVDJHV DYHF SDSLHU VXOIXULVp 3ODWHDX PXOWLXVDJHV DYHF SDSLHU *ULOOH VXSSRUW WRXUWLqUH HW *ULOOHV VXSSRUW WRXUWLqUHV *ULOOH VXSSRUW WRXUWLqUH HW *ULOOHV VXSSRUW WRXUWLqUHV VXOIXULVp *ULOOH VXSSRUW PRXOH j VRXIIOp 7HUULQH DX EDLQPDULH GDQV SODWHDX PXOWLXVDJHV 3L]]D 4XLFKH ORUUDLQH /·LPSRUWDQFH GX YROXPH GHV SUpSDUDWLRQV j FXLUH HW OD JUDQGH YDULpWp GHV PDWpULDX[ FRQVWLWXDQW OHV UpFLSLHQWV GH FXLVVRQ HW OHV PRXOHV j SkWLVVHULH SHXYHQW YRXV DPHQHU j PRGLILHU OHV LQGLFDWLRQV GRQQpHV GDQV OHV JXLGHV GH FXLVVRQ 6HXOH YRWUH H[SpULHQFH YRXV SHUPHWWUD GH WURXYHU OH UpJODJH FRQYHQDQW OH PLHX[ j YRV KDELWXGHV FXOLQDLUHV 1RPEUH 1LYHDX[ GH GH FXLVVRQ QLYHDX[ JUDGLQV 7HPSV GH *ULOOH 7KHUPRVWDW VXSSRUW & PLQXWHV *ULOOH VXSSRUW PRXOH j PDQTXp 3ODWHDX PXOWLXVDJHV *ULOOH VXSSRUW PRXOH j EULRFKH 3ODWHDX PXOWLXVDJHV *ULOOH VXSSRUW HW *ULOOHV VXSSRUW *pQRLVH *ULOOH VXSSRUW .RXJORI *ULOOH VXSSRUW PRXOH HQ WHUUH FXLWH 3ODWHDX PXOWLXVDJHV 3ODWHDX PXOWLXVDJHV 3ODWHDX PXOWLXVDJHV 3ODWHDX PXOWLXVDJHV 3UpSDUDWLRQV 3Up &XLV FKDXI VRQ FXLVVRQ $FFHVVRLUHV 3$7,66(5,(6 %LVFXLW GH 6DYRLH %ULRFKH &DNH DX[ UDLVLQV 0HULQJXHV 3kWH j FKRX[ 4XDWUHTXDUWV 6DEOpV 7DUWH DX[ IUXLWV SkWH EULVpH 7DUWH DX[ IUXLWV SkWH OHYpH *ULOOH VXSSRUW PRXOH j PDQTXp 3ODWHDX PXOWLXVDJHV DYHF SDSLHU VXOIXULVp 3ODWHDX PXOWLXVDJHV DYHF SDSLHU *ULOOH VXSSRUW WRXUWLqUH HW *ULOOHV VXSSRUW WRXUWLqUHV *ULOOH VXSSRUW WRXUWLqUH HW *ULOOHV VXSSRUW WRXUWLqUHV VXOIXULVp *XLGH GHV FXLVVRQV DX WRXUQHEURFKH DX JULO HW DX WXUER JULO 7RXWHV OHV FXLVVRQV DX JULO GRLYHQW rWUH IDLWHV SRUWH IHUPpH HW VRXV YRWUH VXUYHLOODQFH 3UpSDUDWLRQV *5,//$'(6 3RXOHW DX SDSULND WRXUQHEURFKH &{WHV GH SRUF 6DXFLVVHV PHUJXH] 3RLVVRQV 3RXOHW HQ PRUFHDX[ 3Up &XLV FKDXI VRQ 1RPEUH 1LYHDX[ GH GH FXLVVRQ QLYHDX[ JUDGLQV 7HPSV GH *ULOOH 7KHUPRVWDW VXSSRUW & PLQXWHV FXLVVRQ $FFHVVRLUHV PLQXWHV GH SUpFKDXIIDJH 6XSSRUW EURFKH HW SODWHDX SDU IDFH *ULOOH VXSSRUW SODWHDX PXOWLXVDJHV *ULOOH VXSSRUW SODWHDX PXOWLXVDJHV *ULOOH VXSSRUW SODW HQ WHUUH j IHX *ULOOH VXSSRUW SODW HQ WHUUH j IHX SDU IDFH PXOWLXVDJHV *ULOOH VXSSRUW SODWHDX PXOWLXVDJHV *ULOOH VXSSRUW SODWHDX PXOWLXVDJHV 785%2 *5,/ *UDWLQ GH SRPPHV GH WHUUH *QRFFKL j OD URPDLQH (175(7,(1 (7 1(772<$*( /D SRUWH GX IRXU HVW FKDXGH SHQGDQW OH F\FOH GH QHWWR\DJH S\URO\VH pORLJQH] OHV MHXQHV HQIDQWV 1HWWR\DJH GX IRXU j pPDLO S\URO\WLTXH 3ULQFLSH /HV SDURLV VRQW HQ pPDLO VSpFLDO UpVLVWDQW DX[ KDXWHV WHPSpUDWXUHV G·DVSHFW EULOODQW HW OLVVH DX WRXFKHU /D WHPSpUDWXUH GX IRXU SRUWpH j & HQYLURQ HQWUDvQH OD FDUERQLVDWLRQ GH WRXWHV OHV VDOLVVXUHV SURMHFWLRQV JUDVVHV VXFUHV RHXIV SkWHV /HV IXPpHV VRQW ILOWUpHV SDU XQ FDWDO\VHXU /D VpFXULWp 3RXU YRWUH VpFXULWp HQ F\FOH S\URO\VH XQ V\VWqPH GH YHUURXLOODJH FRQGDPQH DXWRPDWLTXHPHQW OD SRUWH GqV TXH OD WHPSpUDWXUH GX IRXU DYRLVLQH & $ SDUWLU GH & OD SRUWH UHVWH YHUURXLOOpH PrPH VL OH F\FOH GH S\URO\VH HVW VWRSSp SDQQH GH VHFWHXU RX DUUrW YRORQWDLUH ,O IDXW DWWHQGUH TXH OH IRXU UHIURLGLVVH SRXU TXH OD SRUWH SXLVVH VH GpYHUURXLOOHU 3HQGDQW OH F\FOH GH QHWWR\DJH XQ YHQWLODWHXU GH UHIURLGLVVHPHQW IRQFWLRQQH /D YHQWLODWLRQ FRQWLQXH DSUqV O·RSpUDWLRQ GH QHWWR\DJH WDQW TXH OH IRXU Q·HVW SDV VXIILVDPPHQW UHIURLGL /H F\FOH GH QHWWR\DJH V·HIIHFWXH XQLTXHPHQW VRXV OH FRQWU{OH GX SURJUDPPDWHXU (QWUHWLHQ UpJXOLHU $SUqV FKDTXH FXLVVRQ VDOLVVDQWH SHQVH] j UHWLUHU OHV SURMHFWLRQV DYHF XQH pSRQJH 3RXU XQH PHLOOHXUH YLVLELOLWp SHQGDQW OH QHWWR\DJH GH YRWUH IRXU SRVLWLRQQH] OH VpOHFWHXU GH IRQFWLRQV VXU OD SRVLWLRQ (Q FDV GH GpERUGHPHQW VXU OD VROH PRXLOOH] HW ODLVVH] GpWUHPSHU PDLV QH JUDWWH] SDV HW pYLWH] OHV SURGXLWV DEUDVLIV TXL ULVTXHUDLHQW GH UD\HU HW HQGRPPDJHU OHV UHYrWHPHQWV pPDLO YHUQLV ODTXH (QWUHWLHQ SpULRGLTXH $SUqV XQ F\FOH GH QHWWR\DJH S\URO\WLTXH SDVVH] XQH pSRQJH KXPLGH GDQV OH IRXU IURLG SRXU HQOHYHU OHV UpVLGXV EODQFKkWUHV 1·KpVLWH] SDV j QHWWR\HU YRWUH IRXU DXVVL VRXYHQW TXH FHOD HVW QpFHVVDLUH 9RXV SRXYH] HIIHFWXHU OH QHWWR\DJH SDU S\URO\VH j OD VXLWH G·XQH FXLVVRQ DILQ GH EpQpILFLHU GH OD FKDOHXU GpMj DFFXPXOpH GDQV OH IRXU /H F\FOH GH QHWWR\DJH LPPRELOLVH YRWUH DSSDUHLO SHQGDQW K HQYLURQ &RPPHQW SURFpGHU " 5HWLUH] OHV DFFHVVRLUHV VXLYDQWV GX IRXU JULOOHV WRXUQHEURFKH TXL VXSSRUWHUDLHQW PDO OD WHPSpUDWXUH pOHYpH SHQGDQW OH F\FOH GH QHWWR\DJH S\URO\VH HW ULVTXHUDLHQW G·HQGRPPDJHU YRWUH IRXU /H SODWHDX PXOWLXVDJHV TXL HVW S\URO\VDEOH SHXW UHVWHU GDQV OH IRXU DX JUDGLQ 6L QpFHVVDLUH HQOHYH] O·H[FpGHQW GH VDOLVVXUHV GpERUGHPHQWV JUDLVVH TXL HQWUDvQHUDLW XQ GpJDJHPHQW GH IXPpH WURS LPSRUWDQW SRXU rWUH DEVRUEp SDU OH FDWDO\VHXU )HUPH] OD SRUWH 3RVLWLRQQH] OH VpOHFWHXU GH IRQFWLRQV SXLV OH WKHUPRVWDW VXU OD SRVLWLRQ /RUVTXH OH F\FOH GH S\URO\VH HVW WHUPLQp 5DPHQH] OHV FRPPDQGHV VXU $UUrW WKHUPRVWDW VXU SXLV VpOHFWHXU GH IRQFWLRQV VXU /HV YR\DQWV 0DUFKH HW 3\URO\VH V·pWHLJQHQW /D SRUWH VH GpYHUURXLOOH ORUVTXH OH IRXU HVW VXIILVDPPHQW UHIURLGL 1HWWR\DJH GHV DFFHVVRLUHV *ULOOH VXSSRUW GH SODW HW WRXUQHEURFKH /DYH]OHV j O·HDX VDYRQQHXVH HQ SUHQDQW VRLQ GH ELHQ OHV ULQFHU HW GH OHV HVVX\HU 3ODWHDX PXOWLXVDJHV &HW DFFHVVRLUH HVW S\URO\VDEOH YRXV SRXYH] OH ODLVVHU GDQV YRWUH IRXU ORUV G·XQ F\FOH GH QHWWR\DJH S\URO\WLTXH HQ OH JOLVVDQW DX JUDGLQ SRXU REWHQLU GH ERQV UpVXOWDWV GH QHWWR\DJH 1HWWR\DJH GHV FRPPDQGHV HW GH OD SRUWH GH IRXU $SUqV FKDTXH XWLOLVDWLRQ SDVVH] XQH pSRQJH KXPLGH ELHQ HVVRUpH HQ pYLWDQW WRXW pFRXOHPHQW GDQV OHV RULILFHV 5LQFH] HW VpFKH] 3RXU OHV PRGqOHV LQR[ /RUV GX QHWWR\DJH GHV VXUIDFHV HQ LQR[ YHLOOH] j WRXMRXUV IURWWHU GDQV OH VHQV KRUL]RQWDO 3RXU QHWWR\HU HW HQWUHWHQLU OD IDoDGH HQ LQR[ XWLOLVH] GHV SURGXLWV FRQoXV SRXU FHW XVDJH 6XLYH] DWWHQWLYHPHQW OHV UHFRPPDQGDWLRQV GX IDEULFDQW GX SURGXLW GH QHWWR\DJH HW G·HQWUHWLHQ 1·XWLOLVH] HQ DXFXQ FDV GH SRXGUH RX FUqPH j UpFXUHU HW WRXW XVWHQVLOH SRLQWX TXL HQGRPPDJHUDLW O·LQR[ 3URJUDPPDWLRQ VHPLDXWRPDWLTXH GX QHWWR\DJH S\URO\VH 'pSDUW LPPpGLDW $UUrW DXWRPDWLTXH 7RXUQH] OHV GHX[ FRPPDQGHV GX IRXU VXU OHV µ3 µ V·DIILFKH S\URO\VH G·XQH SRVLWLRQV GXUpH GH KHXUH 6L YRXV VRXKDLWH] DXJPHQWHU OH WHPSV GX QHWWR\DJH S\URO\VH IRXU WUqV VDOH 3RVLWLRQQH] OD PDQHWWH JDXFKH VXU O·LQVFULSWLRQ ´GXUpH GH FXLVVRQµ $872 V·DIILFKH 7RXUQH] OD PDQHWWH GH GURLWH GDQV OH VHQV GHV DLJXLOOHV G·XQH PRQWUH WHPSV PD[LPXP KHXUHV /RUVTXH OH QHWWR\DJH S\URO\VH HVW WHUPLQp ´ 3 µ GLVSDUDvW HW $872 FOLJQRWHQW 5DPHQH] OHV GHX[ FRPPDQGHV GX IRXU VXU OHV SRVLWLRQV $UUrW WKHUPRVWDW VXU HW VpOHFWHXU GH IRQFWLRQV VXU $872 GLVSDUDvW µµ HW V·DIILFKHQW 3RVLWLRQQH] OD PDQHWWH GH JDXFKH VXU OD SRVLWLRQ FHQWUDOH O·KHXUH V·DIILFKH ,O HVW QRUPDO TXH OD SRUWH GX IRXU UHVWH YHUURXLOOpH DSUqV OD ILQ GX F\FOH GH QHWWR\DJH S\URO\VH WDQW TXH OH IRXU Q·HVW SDV VXIILVDPPHQW UHIURLGL 3URJUDPPDWLRQ DXWRPDWLTXH GX QHWWR\DJH S\URO\VH 'pSDUW GLIIpUp $UUrW DXWRPDWLTXH 7RXUQH] OHV GHX[ FRPPDQGHV GX IRXU VXU OHV µ3 µ V·DIILFKH S\URO\VH G·XQH SRVLWLRQV GXUpH GH KHXUH 6L YRXV VRXKDLWH] DXJPHQWHU OH WHPSV GX QHWWR\DJH S\URO\VH IRXU WUqV VDOH 3RVLWLRQQH] OD PDQHWWH GH JDXFKH VXU O·LQVFULSWLRQ ´GXUpH GH FXLVVRQµ $872 V·DIILFKH 7RXUQH] OD PDQHWWH GH GURLWH GDQV OH VHQV GHV DLJXLOOHV G·XQH PRQWUH WHPSV PD[LPXP KHXUHV 3RVLWLRQQH] OD PDQHWWH GH JDXFKH VXU O·LQVFULSWLRQ ´ILQ GH FXLVVRQµ 7RXUQH] OD PDQHWWH GH GURLWH SRXU UpJOH] O·KHXUH GH GLVSDUDvW ILQ GH QHWWR\DJH S\URO\VH 3RVLWLRQQH] OD PDQHWWH GH JDXFKH VXU O·LQVFULSWLRQ ´GXUpH GH FXLVVRQµ V·DIILFKHUD TXDQG O·KHXUH GH GpEXW GH QHWWR\DJH S\URO\VH VHUD DWWHLQWH /RUVTXH OH QHWWR\DJH S\URO\VH HVW WHUPLQp ´ 3 µ HW GLVSDUDvW $872 FOLJQRWHQW 5DPHQH] OHV FRPPDQGHV GX IRXU VXU OD SRVLWLRQ SXLV VpOHFWHXU GH $UUrW WKHUPRVWDW VXU IRQFWLRQV VXU $872 GLVSDUDvW µµ HW V·DIILFKHQW 3RVLWLRQQH] OD PDQHWWH GH JDXFKH VXU OD SRVLWLRQ FHQWUDOH O·KHXUH V·DIILFKH ,O HVW QRUPDO TXH OD SRUWH GX IRXU UHVWH YHUURXLOOpH DSUqV OD ILQ GX F\FOH GH QHWWR\DJH S\URO\VH WDQW TXH OH IRXU Q·HVW SDV VXIILVDPPHQW UHIURLGL (1 &$6 '·$120$/,( '( )21&7,211(0(17 1RXV YRXV UHFRPPDQGRQV YLYHPHQW GH IDLUH OHV YpULILFDWLRQV VXLYDQWHV VXU YRWUH IRXU DYDQW G·DSSHOHU XQ WHFKQLFLHQ GX 6HUYLFH $SUqV9HQWH ,O VH SHXW TXH OH SUREOqPH VRLW VLPSOH HW TXH YRXV SXLVVLH] OH UpVRXGUH YRXVPrPH 6L YRWUH IRXU SUpVHQWH XQH TXHOFRQTXH DQRPDOLH QRXV YRXV UHFRPPDQGRQV GH QH SDV O·XWLOLVHU 'pEUDQFKH] O·DSSDUHLO RX HQOHYH] OH IXVLEOH FRUUHVSRQGDQW j OD OLJQH GH EUDQFKHPHQW GX IRXU &$86(6 3266,%/(6 $120$/,(6 /H IRXU QH IRQFWLRQQH SDV 48( )$,5( " /·DSSDUHLO HVW GpEUDQFKp 5HEUDQFKH] O·DSSDUHLO ,O \ D XQH FRXSXUH G·pOHFWULFLWp 9pULILH] O·pWDW GH O·DOLPHQWDWLRQ GX IRXU HW GH OD SULVH GH FRXUDQW /H SURJUDPPDWHXU HVW HQ SRVLWLRQ GH SURJUDPPDWLRQ 5HPHWWH] OH SURJUDPPDWHXU VXU OD SRVLWLRQ $UUrW /HV UpVXOWDWV GH FXLVVRQ QH VRQW SDV VDWLVIDLVDQWV /H WHPSV GH SUpFKDXIIDJH HVW LQVXIILVDQW &RQVXOWH] FXLVVRQV /H IRXU IXPH /H SURJUDPPDWHXU µµ OHV JXLGHV GHV /D WHPSpUDWXUH GH SUpFKDXIIDJH HVW WURS EDVVH RX WURS pOHYpH /H QLYHDX GH OD JULOOH Q·HVW SDV DGDSWp /H UpFLSLHQW HVW PDO DGDSWp /H WKHUPRVWDW SRVLWLRQQp /H WHPSV GH FXLVVRQ Q·HVW SDV DGDSWp /D SRVLWLRQ GX VpOHFWHXU GH IRQFWLRQV HVW LQFRUUHFWH /H SODWHDX PXOWLXVDJHV RX YRWUH SODW QH VRQW SDV FHQWUpV GDQV OH IRXU &HQWUH] OH SODWHDX PXOWLXVDJHV RX YRWUH SODW GDQV OH IRXU /H IRXU HVW VDOH 3URFpGH] DX QHWWR\DJH GH YRWUH IRXU HQ ILQ GH FXLVVRQ YRLU FKDSLWUH QHWWR\DJH /D SUpSDUDWLRQ GpERUGH 8WLOLVH] XQ UpFLSLHQW SOXV JUDQG /D SUpSDUDWLRQ YLDQGH SURMHWWH pQRUPpPHQW 5pGXLVH] OD WHPSpUDWXUH GX WKHUPRVWDW /D SRVLWLRQ GX VpOHFWHXU GH IRQFWLRQV HVW LQFRUUHFWH &RQVXOWH] OH JXLGH GHV FXLVVRQV ,O \ D HX G·pOHFWULFLWp 3URFpGH] j OD UHPLVH j O·KHXUH DIILFKH HVW XQH PDO FRXSXUH 6L DSUqV DYRLU YpULILp FHV GLIIpUHQWV SRLQWV O·DQRPDOLH SHUVLVWH FRQWDFWH] DORUV OH 6HUYLFH $SUqV9HQWH &21',7,216 '( *$5$17,( *DUDQWLH FRQWUDFWXHOOH 3HQGDQW DQ j FRPSWHU GH OD PLVH HQ VHUYLFH OH FRQVWUXFWHXU UHPSODFHUD OHV SLqFHV GpIHFWXHXVHV VDXI GDQV OHV FDV SUpYXV DX FKDSLWUH µ5pVHUYHVµ &RQGLWLRQV G·DSSOLFDWLRQ 3RXU XQH DSSOLFDWLRQ GH FHWWH JDUDQWLH YRXV GHYH] YRXV DGUHVVHU DX GLVWULEXWHXU TXL YRXV D YHQGX O·DSSDUHLO HW OXL SUpVHQWHU OH &HUWLILFDW GH *DUDQWLH (Q FRPSOpPHQW OH 'LVWULEXWHXU 9HQGHXU SRXUUD RX QRQ SUHQGUH j VD FKDUJH OHV IUDLV GH PDLQ G·±XYUH DLQVL TXH OHV IUDLV GH GpSODFHPHQW HW GH WUDQVSRUW VHORQ OHV FRQGLWLRQV GH YHQWH TX·LO SUDWLTXH 5pVHUYHV 1RXV DWWLURQV YRWUH DWWHQWLRQ VXU OH IDLW TXH FHWWH JDUDQWLH QH SRXUUD rWUH DSSOLTXpH 6L OHV GpWpULRUDWLRQV SURYLHQQHQW G·XQH FDXVH pWUDQJqUH j O·DSSDUHLO FKRFV YDULDWLRQV DQRUPDOHV GH OD WHQVLRQ pOHFWULTXH HWF RX GX QRQUHVSHFW GHV FRQGLWLRQV G·LQVWDOODWLRQ RX G·XWLOLVDWLRQ LQGLTXpHV GDQV OD QRWLFH G·XWLOLVDWLRQ IDXVVH PDQRHXYUH QpJOLJHQFH LQVWDOODWLRQ GpIHFWXHXVH RX QRQ FRQIRUPH DX[ UqJOHV HW SUHVFULSWLRQV LPSRVpHV SDU OHV RUJDQLVPHV GH GLVWULEXWLRQ GH O·(OHFWULFLWp GH O·(DX GX *D] HWF 6L O·XWLOLVDWHXU D DSSRUWp XQH PRGLILFDWLRQ VXU OH PDWpULHO RX HQOHYp OHV PDUTXHV RX QXPpURV GH VpULH 6L XQH UpSDUDWLRQ D pWp HIIHFWXpH SDU XQH SHUVRQQH QRQ DJUppH SDU OH FRQVWUXFWHXU RX OH YHQGHXU 6L O·DSSDUHLO D pWp XWLOLVp j GHV ILQV FRPPHUFLDOHV RX LQGXVWULHOOHV RX SRXU G·DXWUHV EXWV TXH GHV EXWV PpQDJHUV SRXU OHVTXHOV LO D pWp FRQoX 6L O·DSSDUHLO D pWp DFKHWp RX UpSDUp KRUV GX WHUULWRLUH IUDQoDLV *DUDQWLH OpJDOH /HV GLVSRVLWLRQV GH OD JDUDQWLH FRQWUDFWXHOOH QH VRQW SDV H[FOXVLYHV GX EpQpILFH DX SURILW GH O·DFKHWHXU GH OD JDUDQWLH OpJDOH SRXU GpIDXWV HW YLFHV FDFKpV OD GLWH JDUDQWLH V·DSSOLTXDQW HQ WRXW pWDW GH FDXVH GDQV OHV FRQGLWLRQV GHV DUWLFOHV HW VXLYDQWV GX &RGH &LYLO 6(59,&( $35(69(17( (Q FDV G·DQRPDOLH GH IRQFWLRQQHPHQW UHSRUWH]YRXV j OD UXEULTXH ´(1 &$6 '·$120$/,( '( )21&7,211(0(17µ 6L PDOJUp WRXWHV OHV YpULILFDWLRQV XQH LQWHUYHQWLRQ V·DYqUH QpFHVVDLUH OH YHQGHXU GH YRWUH DSSDUHLO HVW OH SUHPLHU KDELOLWp j LQWHUYHQLU $ GpIDXW GpPpQDJHPHQW GH YRWUH SDUW IHUPHWXUH GX PDJDVLQ R YRXV DYH] HIIHFWXp O·DFKDW YHXLOOH] FRQVXOWHU O·$VVLVWDQFH 7HFKQLTXH &RQVRPPDWHXUV TXL YRXV FRPPXQLTXHUD DORUV O·DGUHVVH G·XQ 6HUYLFH $SUqV9HQWH (Q FDV G·LQWHUYHQWLRQ VXU YRWUH DSSDUHLO H[LJH] GX 6HUYLFH $SUqV9HQWH OHV 3LqFHV GH 5HFKDQJH FHUWLILpHV &RQVWUXFWHXU (Q DSSHODQW XQ 6HUYLFH $SUqV9HQWH LQGLTXH]OXL OD UpIpUHQFH FRPPHUFLDOH HW OH QXPpUR GH VpULH GH YRWUH DSSDUHLO &HV LQGLFDWLRQV ILJXUHQW VXU OD SODTXH VLJQDOpWLTXH GH YRWUH DSSDUHLO /D SODTXH VLJQDOpWLTXH $9$17 /·,167$//$7,21 UHSRUWH] OHV LQIRUPDWLRQV GH OD SODTXH VLJQDOpWLTXH VXU OH VFKpPD FLGHVVRXV /D SODTXH HVW YLVLEOH VXU OH F{Wp GURLW GX IRXU &HV LQIRUPDWLRQV YRXV VHURQW QpFHVVDLUHV HQ FDV GH SDQQH HW SRXU OD FRPPDQGH GH SLqFHV DX 6HUYLFH $SUqV9HQWH UpIpUHQFH FRPPHUFLDOH QXPpUR GH SURGXLW HW QXPpUR GH VpULH 3ODTXH VLJQDOpWLTXH ,167$//$7,21 6SpFLILFDWLRQV WHFKQLTXHV 7\SH GX IRXU 9RLU SODTXH VLJQDOpWLTXH 5DFFRUGHPHQW pOHFWULTXH 9 +] )XVLEOH GH SURWHFWLRQ SRXU OH IRXU $PSqUHV /H IRXU )RXU (OHFWULTXH 3XLVVDQFH pOHFWULTXH PD[LPXP : 3XLVVDQFH GX IRXU : *ULO (OHFWULTXH 3XLVVDQFH HQ SRVLWLRQ PD[L JULO : (FODLUDJH GH IRXU : 1HWWR\DJH GX IRXU 3\URO\WLTXH 'LPHQVLRQV G·HQFDVWUHPHQW GX IRXU +DXWHXU PP /DUJHXU PP 3URIRQGHXU PP 3RLGV QHW NJ 9ROXPH XWLOH O /H PDUTXDJH FRUUHVSRQG j O·DSSOLFDWLRQ GHV GLUHFWLYHV FRPSDWLELOLWp pOHFWURPDJQpWLTXH PDUTXDJH HW EDVVH WHQVLRQ 0LVH HQ SODFH GH O·DSSDUHLO /HV VFKpPDV FLFRQWUH GpWHUPLQHQW OHV FRWHV G·XQ PHXEOH TXL SHUPHWWUD GH UHFHYRLU YRWUH IRXU 3UpFDXWLRQV G·HQFDVWUHPHQW (Q FH TXL FRQFHUQH OD SURWHFWLRQ FRQWUH OD VXUFKDXIIH GHV ]RQHV HQYLURQQDQWHV FHW DSSDUHLO HVW GH W\SH < /H PHXEOH G·HQFDVWUHPHQW SHXW rWUH LQVWDOOp GH OD PDQLqUH VXLYDQWH OD SDURL DUULqUH HW XQ F{Wp DGMDFHQW SHXYHQW rWUH SOXV KDXWV TXH OH PHXEOH G·HQFDVWUHPHQW GH O·DXWUH F{Wp OH PHXEOH pYHQWXHO QH GRLW SDV DYRLU XQH KDXWHXU VXSpULHXUH DX PHXEOH G·HQFDVWUHPHQW GX IRXU /D VpFXULWp pOHFWULTXH GRLW rWUH DVVXUpH SDU XQ HQFDVWUHPHQW FRUUHFW /RUV GH O·HQFDVWUHPHQW HW GHV RSpUDWLRQV G·HQWUHWLHQ O·DSSDUHLO GRLW rWUH GpEUDQFKp GX UpVHDX pOHFWULTXH OHV IXVLEOHV GRLYHQW rWUH FRXSpV RX UHWLUpV 3DURL DUULqUH 0HXEOH 0HXEOH pYHQWXHO G·HQFDVWUH PHQW GH O·DSSDUHLO 7\SH < 3DURL DGMDFHQWH 9XH GH GHVVXV )LJ $ /H IRXU GRLW rWUH LQVWDOOp GDQV XQ PHXEOH G·HQFDVWUHPHQW ILJ $ RX % TXL GRLW rWUH PRQWp HW IL[p GH PDQLqUH VWDEOH /D IL[DWLRQ GX IRXU VXU OH PHXEOH VH IDLW DX PR\HQ GHV GHX[ YLV GH IL[DWLRQ VLWXpHV ODWpUDOHPHQW &HV YLV VH WURXYHQW GDQV XQH SRFKHWWH VLWXpH GDQV OH IRXU $ILQ G·pYLWHU OHV pFKDXIIHPHQWV DQRUPDX[ XQ HVSDFH GH PP PLQLPXP GRLW VpSDUHU OH FDGUH GX IRXU HW OHV SDQQHDX[ DGMDFHQWV SRUWHV GH PHXEOHV HWF /HV SDURLV DGMDFHQWHV RX OH UHYrWHPHQW GH FHOOHVFL DLQVL TXH OD FROOH GRLYHQW UpVLVWHU j XQH WHPSpUDWXUH DX PRLQV pJDOH j & ,PSRUWDQW SRXU OH ERQ IRQFWLRQQHPHQW GH FH IRXU LO HVW QpFHVVDLUH GH WRXMRXUV O·XWLOLVHU GDQV XQ PHXEOH IHUPp j O·DUULqUH ,167$//$7,21 (1 &2/211( )LJ % ,167$//$7,21 6286 3/$1 '( 75$9$,/ 5DFFRUGHPHQW pOHFWULTXH /H UDFFRUGHPHQW DX UpVHDX pOHFWULTXH GRLW rWUH H[FOXVLYHPHQW UpDOLVp SDU GHV VSpFLDOLVWHV 5HOLH] YRWUH IRXU j OD WHUUH FRQIRUPpPHQW DX[ SUHVFULSWLRQV GH OD QRUPH 1)& HW DX[ UqJOHPHQWV HQ YLJXHXU 7HUUH ILO MDXQH HW YHUW 1HXWUH ILO EOHX 3KDVH ILO PDUURQ 9RWUH IRXU HVW pTXLSp G·XQ FkEOH GH UDFFRUGHPHQW VRXSOH UpVLVWDQW j OD FKDOHXU &DSDFLWp GX IXVLEOH DPSqUHV 'DQV OH FDV G·XQH LQVWDOODWLRQ IL[H OH UDFFRUGHPHQW DX UpVHDX GRLW rWUH HIIHFWXp SDU O·LQWHUPpGLDLUH G·XQ LQWHUUXSWHXU j FRXSXUH RPQLSRODLUH D\DQW XQH GLVWDQFH G·RXYHUWXUH GHV FRQWDFWV G·DX PRLQV PP $YDQW GH SURFpGHU DX EUDQFKHPHQW YpULILH] TXH OHV OLJQHV G·DOLPHQWDWLRQ VRQW HQ ERQ pWDW OHV IXVLEOHV DLQVL TXH O·LQVWDOODWLRQ pOHFWULTXH GRPHVWLTXH VRQW HQ PHVXUH GH VXSSRUWHU OD FKDUJH GH O·DSSDUHLO YRLU OD SODTXH VLJQDOpWLTXH OD SULVH RX OH GLVMRQFWHXU RPQLSRODLUH XWLOLVp SRXU OH EUDQFKHPHQW HVW DFFHVVLEOH TXDQG O·DSSDUHLO HVW LQVWDOOp &kEOH GH UDFFRUGHPHQW (Q FDV GH UHPSODFHPHQW GX FkEOH LO QH GRLW rWUH HIIHFWXp TXH SDU XQ SURIHVVLRQQHO TXDOLILp 8WLOLVH] XQ FkEOH GH W\SH +99) G·XQH VHFWLRQ PLQLPXP GH [ PP /H FkEOH GRLW rWUH UDFFRUGp FRQIRUPpPHQW DX[ SUHVFULSWLRQV HW OHV YLV GH VHUUDJH GRLYHQW rWUH VROLGHPHQW IL[pHV /H FRQGXFWHXU GH SURWHFWLRQ ILO GH 7HUUH GRLW rWUH SOXV ORQJ TXH OHV ILOV G·DPHQpH GX FRXUDQW (QILQ OH FkEOH GH UDFFRUGHPHQW DX UpVHDX GRLW rWUH PDLQWHQX VROLGHPHQW SDU O·DUUrW GH WUDFWLRQ GX IRXU 4XHO TXH VRLW OH PRGH GH UDFFRUGHPHQW O·DSSDUHLO GRLW rWUH UHOLp j OD WHUUH FRQIRUPpPHQW DX[ UqJOHPHQWV HQ YLJXHXU 5(03/$&(0(17 '( /·$0328/( '·(&/$,5$*( $YDQW GH SURFpGHU DX FKDQJHPHQW GH O·DPSRXOH GX IRXU YHLOOH] j FH TXH OHV FRPPDQGHV VRLHQW VXU OD SRVLWLRQ $UUrW SXLV VpOHFWHXU GH WKHUPRVWDW VXU IRQFWLRQV VXU 'pEUDQFKH] O·DOLPHQWDWLRQ pOHFWULTXH GH O·DSSDUHLO $VVXUH]YRXV DXVVL TXH O·LQWpULHXU GX IRXU VRLW IURLG &HWWH DPSRXOH GH : GX W\SH FXORW j YLV ( 9 HVW XQH DPSRXOH VSpFLDOH ´FKDOHXUµ UpVLVWDQW j XQH WHPSpUDWXUH GH & (OOH HVW GLVSRQLEOH DXSUqV GX 6HUYLFH $SUqV9HQWH GH YRWUH UHYHQGHXU /·DPSRXOH HVW VLWXpH DX IRQG GX IRXU HW DFFHVVLEOH SDU O·LQWpULHXU 3RXU DYRLU DFFqV 'pYLVVH] OH FDSXFKRQ HQ YHUUH SURWpJHDQW O·DPSRXOH GDQV OH VHQV LQYHUVH GHV DLJXLOOHV G·XQH PRQWUH 'pYLVVH] O·DPSRXOH 5HPSODFH] O·DPSRXOH 5HVVHUUH] ELHQ OH FDSXFKRQ HQ YHUUH En cas de dysfonctionnement, le vendeur de votre appareil est le premier habilité à intervenir. A défaut (déménagement de votre part, fermeture du magasin où vous avez effectué l’achat...), veuillez consulter : - L’Assistance Technique Consommateurs pour toute questions techniques. ou - Le Service Conseil Consommateurs pour toutes questions ou informations concernant l’utilisation de votre appareil ou pour toutes autres questions commerciales. Vous trouverez ci-dessous les coordonnées de ces deux services. En cas d’intervention sur votre appareil, exigez du Service Après Vente les Pièces de Rechange certifiées Constructeur. En appelant un Service Après Vente, indiquez-lui toutes les références et numéros (PNC, N° de série, ...). Ces indications figurent sur la plaque signalétique. Questions techniques Assistance Technique Consommateurs Arthur Martin Electrolux BP 20139 – 60307 SENLIS Cedex Tél. : 03 44 62 27 73 e-mail : [email protected] permanence tél. du lundi au vendredi de 8h30 à 12h30 et de 13h30 à 18h00. Choisir un nouvel appareil et/ou conseils d’utilisation Service Conseil Consommateurs Arthur Martin Electrolux BP 50142 – 60307 SENLIS Cedex Tél. : 03 44 62 22 22 Fax : 03 44 62 21 54 e-mail : [email protected] Permanence téléphonique du lundi au vendredi de 8 h 30 à 18 h 00. Electrolux Home Products France S.A. 43, avenue Félix Louat – BP 50142 60307 SENLIS Tél. : 03 44 62 22 22 SA au capital de 450 000 000 F 552 042 285 RCS Senlis Dans le souci d’une amélioration constante de nos produits, nous nous réservons le droit d’apporter à leurs caractéristiques toutes modifications liées à l’évolution technique (décret du 24.03.78).