▼
Scroll to page 2
of
29
Four FE 0220 Nous vous remercions de la confiance que vous nous avez témoignée en choisissant : Nous savons que vous attendez de cet appareil qu’il vous apporte pleinement satisfaction en termes d’efficacité, fiabilité, facilité d’utilisation. C’est en fonction de ces exigences qu’il a été conçu avec le plus grand soin, la plus grande attention, afin que vous lui reconnaissiez ces qualités pendant de nombreuses années. Son utilisation est très simple. Cependant, nous vous recommandons de lire attentivement cette notice. Bien connaître votre nouvel appareil, c’est non seulement éviter au départ une erreur de manipulation susceptible de l’endommager, mais c’est aussi vous familiariser avec toutes les possibilités qu’il vous offre. Nous souhaitons que la satisfaction que vous aurez dans son utilisation vous amène à nous choisir pour d’autres appareils de notre marque. A bientôt et encore merci. 7DEOH GHV PDWLqUHV $ /·$77(17,21 '( /·87,/,6$7(85 $ /·$77(17,21 '( /·,167$//$7(85 &RQVLJQHV GH 6pFXULWp 9275( )285 $ (1&$675(5 /·,17(5,(85 '8 )285 /HV DFFHVVRLUHV GX IRXU /HV JUDGLQV /( 352*5$00$7(85 (/(&7521,48( &216(,/6 $9$17 /$ 35(0,(5( 87,/,6$7,21 /(6 &200$1'(6 '( )285 /(6 ',))(5(17(6 326,7,216 '( &8,6621 &216(,/6 '·87,/,6$7,21 *8,'(6 '(6 &8,66216 (175(7,(1 (7 1(772<$*( (1 &$6 '·$120$/,( '( )21&7,211(0(17 &21',7,216 '( *$5$17,( 6(59,&( $35(69(17( /D FXLVVRQ WUDGLWLRQQHOOH /D FXLVVRQ DX PD[L JULO /D FXLVVRQ GHV YLDQGHV /D FXLVVRQ DX WRXUQHEURFKH /D FXLVVRQ SDU O·pOpPHQW FKDXIIDQW LQIpULHXU ,167$//$7,21 5(03/$&(0(17 '( /·$0328/( '·(&/$,5$*( 6SpFLILFDWLRQV WHFKQLTXHV 0LVH HQ SODFH GH O·DSSDUHLO 5DFFRUGHPHQW pOHFWULTXH &RPPHQW XWLOLVHU YRWUH QRWLFH " /HV V\PEROHV VXLYDQWV YRXV JXLGHURQW WRXW DX ORQJ GH O·XWLOLVDWLRQ GH YRWUH QRWLFH ,QVWUXFWLRQV GH VpFXULWp 'HVFULSWLRQ G·RSpUDWLRQV pWDSH SDU pWDSH &RQVHLOV HW UHFRPPDQGDWLRQV ,QIRUPDWLRQV VXU O·HQYLURQQHPHQW &RQVLJQHV GH 6pFXULWp /LVH] DWWHQWLYHPHQW YRWUH QRWLFH G·XWLOLVDWLRQ HW FRQVHUYH]OD HOOH D pWp UpGLJpH SRXU YRXV SHUPHWWUH G·XWLOLVHU YRWUH IRXU GDQV OHV PHLOOHXUHV FRQGLWLRQV 6XLYH] QRWDPPHQW OHV FRQVHLOV GH VpFXULWp TXL VRQW V\PEROLVpV SDU 9RWUH DSSDUHLO D pWp FRQoX SRXU XQ XVDJH FXOLQDLUH XQLTXHPHQW j O·H[FOXVLRQ G·DXWUHV ILQV ,O HVW FRQIRUPH DX[ SUHVFULSWLRQV GH VpFXULWp HW DX[ QRUPHV GH TXDOLWp LQWHUQDWLRQDOHV /HV PHVXUHV GH VpFXULWp H[LVWDQWHV Q·H[FOXHQW SDV OHV ULVTXHV G·DFFLGHQW 1H SRUWH] MDPDLV YRWUH IRXU SDU OD SRLJQpH GH SRUWH 6pFXULWp pOHFWULTXH XWLOLVH] OHV SRLJQpHV ODWpUDOHV /H UDFFRUGHPHQW DX UpVHDX pOHFWULTXH GRLW rWUH /HV SDURLV DGMDFHQWHV DX IRXU GRLYHQW rWUH VRLW HQ XQH H[FOXVLYHPHQW UpDOLVp SDU GHV VSpFLDOLVWHV PDWLqUH UpVLVWDQW j OD FKDOHXU VRLW UHYrWXHV G·XQH WHOOH 6L YRWUH IRXU SUpVHQWH XQ TXHOFRQTXH GpIDXW QRXV PDWLqUH YRXV UHFRPPDQGRQV GH QH SDV O·XWLOLVHU 'pEUDQFKH] 3RXU pYLWHU G·HQGRPPDJHU OHV FRPPDQGHV GH YRWUH O·DSSDUHLO RX HQOHYH] OH IXVLEOH FRUUHVSRQGDQW j OD OLJQH DSSDUHLO QH ODLVVH] SDV OD SRUWH RXYHUWH ORUVTX·LO HVW HQ GH EUDQFKHPHQW GX IRXU IRQFWLRQQHPHQW RX HQFRUH FKDXG (Q FDV G·DQRPDOLH GH IRQFWLRQQHPHQW UHSRUWH]YRXV 6L YRXV XWLOLVH] XQ DSSDUHLO pOHFWULTXH j ILO j SUR[LPLWp G·DERUG DX FKDSLWUH ´(1 &$6 '·$120$/,( '( GH YRWUH IRXU SDU H[HPSOH XQ EDWWHXU pOHFWULTXH )21&7,211(0(17µ 6L PDOJUp WRXWHV OHV DVVXUH]YRXV TXH OH ILO GH FHOXLFL QH ULVTXH SDV GH YpULILFDWLRQV XQH LQWHUYHQWLRQ V·DYqUH QpFHVVDLUH OH WRXFKHU XQH VXUIDFH WUqV FKDXGH TXL VHUDLW VXVFHSWLEOH YHQGHXU GH YRWUH DSSDUHLO HVW OH SUHPLHU KDELOLWp j GH OH IDLUH IRQGUH RX ELHQ TXH VRQ ILO QH ULVTXH SDV LQWHUYHQLU $ GpIDXW GpPpQDJHPHQW GH YRWUH SDUW G·rWUH FRLQFp GDQV OD SRUWH GX IRXU IHUPHWXUH GX PDJDVLQ R YRXV DYH] HIIHFWXp (Q SOXV GHV DFFHVVRLUHV IRXUQLV DYHF YRWUH IRXU QRXV O·DFKDW YHXLOOH] FRQVXOWHU O·$VVLVWDQFH 7HFKQLTXH YRXV FRQVHLOORQV GH Q·XWLOLVHU TXH GHV SODWV GHV &RQVRPPDWHXUV TXL YRXV FRPPXQLTXHUD DORUV PRXOHV j JkWHDX[ UpVLVWDQWV j GH KDXWHV O·DGUHVVH G·XQ 6HUYLFH $SUqV9HQWH ,QGLTXH] OD WHPSpUDWXUHV VXLYH] OHV LQVWUXFWLRQV GHV IDEULFDQWV UpIpUHQFH FRPPHUFLDOH HW OH QXPpUR GH VpULH GH YRWUH $SUqV XWLOLVDWLRQ GH YRWUH IRXU DVVXUH]YRXV TXH DSSDUHLO TXL ILJXUHQW VXU OD SODTXH VLJQDOpWLTXH WRXWHV OHV FRPPDQGHV VH WURXYHQW VXU OD SRVLWLRQ 1·HVVD\H] SDV GH UpSDUHU YRWUH DSSDUHLO YRXVPrPH $UUrW FHFL SRXUUDLW rWUH OD FDXVH G·LQFLGHQWV (Q FDV G·LQWHUYHQWLRQ VXU YRWUH DSSDUHLO H[LJH] GX 6HUYLFH $SUqV9HQWH OHV SLqFHV GH UHFKDQJH FHUWLILpHV &RQVWUXFWHXU 6pFXULWp HQIDQW /D IDoDGH GH YRWUH IRXU HVW FKDXGH SHQGDQW O·XWLOLVDWLRQ HW OH QHWWR\DJH pORLJQH] OHV MHXQHV HQIDQWV 3RXU FHW DSSDUHLO QRXV YRXV SURSRVRQV XQ NLW SRUWH IURLGH GLVSRQLEOH HQ RSWLRQ DXSUqV GH YRWUH UHYHQGHXU YRLU &KDSLWUH ´6SpFLILFDWLRQV WHFKQLTXHVµ $VVXUH]YRXV TXH OHV HQIDQWV QH PDQLSXOHQW SDV OHV FRPPDQGHV GX IRXU 6XU OD SRUWH RXYHUWH GH YRWUH IRXU QH SRVH] SDV GH FKDUJH ORXUGH DVVXUH]YRXV TX·XQ HQIDQW QH SXLVVH QL PRQWHU QL V·DVVHRLU 1HWWR\DJH $YDQW GH SURFpGHU DX QHWWR\DJH PDQXHO GH YRWUH IRXU YpULILH] TX·DXFXQ pOpPHQW QH VRLW VRXV WHQVLRQ HW TXH OHV SDURLV LQWpULHXUHV VRLHQW VXIILVDPPHQW UHIURLGLHV 9HLOOH] j FH TXH OH MRLQW G·pWDQFKpLWp HW OH FDGUH LQWHUQH GH SRUWH GX IRXU VRLHQW WRXMRXUV SURSUHV /HV DSSDUHLOV j YDSHXU HW j KDXWH SUHVVLRQ VRQW j SURVFULUH SRXU OH QHWWR\DJH GH YRWUH IRXU H[LJHQFHV UHODWLYHV j OD VpFXULWp pOHFWULTXH 3URWHFWLRQ GH O·HQYLURQQHPHQW 7RXV OHV PDWpULDX[ PDUTXpV SDU OH V\PEROH UHF\FODEOHV 'pSRVH]OHV GDQV XQH GpFKHWWHULH SUpYXH j FHW HIIHW UHQVHLJQH]YRXV DXSUqV GHV VHUYLFHV GH YRWUH FRPPXQH SRXU TX·LOV SXLVVHQW rWUH UpFXSpUpV HW UHF\FOpV 6L YRXV SURFpGH] j OD PLVH DX UHEXW GH YRWUH DSSDUHLO PHWWH] KRUV G·XVDJH FH TXL SRXUUDLW UHSUpVHQWHU XQ GDQJHU SDU H[HPSOH FRXSH] OH FkEOH G·DOLPHQWDWLRQ DX UDV GH O·DSSDUHLO 8WLOLVDWLRQ (Q HQIRXUQDQW RX HQ VRUWDQW YRV SODWV GX IRXU SUHQH] OD SUpFDXWLRQ GH QH SDV YRXV DSSURFKHU GHV pOpPHQWV FKDXIIDQWV VXSpULHXUV HW XWLOLVH] GHV JDQWV WKHUPLTXHV GH FXLVLQH 1H SODFH] MDPDLV GH SDSLHU G·DOXPLQLXP GLUHFWHPHQW HQ FRQWDFW DYHF OD VROH OD FKDOHXU DFFXPXOpH SRXUUDLW HQWUDvQHU XQH GpWpULRUDWLRQ GH O·pPDLO VRQW $YDQW G·XWLOLVHU YRWUH DSSDUHLO YHXLOOH] OLUH WRXWHV OHV LQVWUXFWLRQV HW FRQVHUYH]OHV SRXU UpIpUHQFHV XOWpULHXUHV 9275( )285 $ (1&$675(5 9XH JpQpUDOH %DQGHDX GH FRPPDQGHV DYHF VpOHFWHXU GH IRQFWLRQV SURJUDPPDWHXU pOHFWURQLTXH HW WKHUPRVWDW 3RLJQpH GH SRUWH HUJRQRPLTXH 3RUWH SOHLQ YHUUH DYHF JUDQGH YLVLELOLWp %DQGHDX GH FRPPDQGHV ➀ 6pOHFWHXU GH IRQFWLRQV ➁ 3URJUDPPDWHXU pOHFWURQLTXH ➂ 7KHUPRVWDW GH IRXU ➃ 9R\DQW GH PLVH VRXV WHQVLRQ ➄ 9R\DQW GH WKHUPRVWDW /·,17(5,(85 '8 )285 ➀ *UDGLQV ➁ *ULO ➂ (OpPHQW FKDXIIDQW VXSpULHXU ➃ (FODLUDJH GX IRXU ➄ (OpPHQW FKDXIIDQW LQIpULHXU VLWXp VRXV OD VROH ➅ (QWUDvQHPHQW GH OD EURFKH ➊ j➎ 1LYHDX[ GH JUDGLQV /HV DFFHVVRLUHV GX IRXU (Q SOXV GHV DFFHVVRLUHV IRXUQLV DYHF YRWUH IRXU QRXV YRXV FRQVHLOORQV GH Q·XWLOLVHU TXH GHV SODWV GHV PRXOHV j JkWHDX[ UpVLVWDQW j GH KDXWHV WHPSpUDWXUHV VXLYH] OHV LQVWUXFWLRQV GHV IDEULFDQWV /D JULOOH VXSSRUW GH SODW 9RWUH IRXU HVW pTXLSp GH JULOOH VXSSRUW GH SODW SODWHDX PXOWLXVDJHV WRXUQHEURFKH /D JULOOH VXSSRUW GH SODW 'pKDQFKHPHQW YHUV OH KDXW (OOH SHUPHW GH SRVHU OHV SODWV U{WLV JUDWLQV OHV PRXOHV j SkWLVVHULH HWF 9RXV SRXYH] O·XWLOLVHU GDQV OHV GHX[ VHQV GH GpKDQFKHPHQW SRXU DMXVWHU OD SRVLWLRQ GH YRV SODWV SDU UDSSRUW j OD VRXUFH GH FKDOHXU 'pKDQFKHPHQW YHUV OH EDV 3RXU OHV SUpSDUDWLRQV WUqV ORXUGHV SOXV GH NJ SRVLWLRQQH] OD JULOOH VXSSRUW GH SODW GpKDQFKHPHQW YHUV OH KDXW /H SODWHDX PXOWLXVDJHV ,O V·XWLOLVH SRXU OD FXLVVRQ RX OH UpFKDXIIDJH GH SL]]DV GH SHWLWV JkWHDX[ LQGLYLGXHOV SRVpV GLUHFWHPHQW GHVVXV /H SODWHDX PXOWLXVDJHV 3ODQ LQFOLQp YHUV O·DYDQW ,O V·XWLOLVH DXVVL SRXU UHFXHLOOLU OH MXV GHV JULOODGHV RX GHV FXLVVRQV DX WRXUQHEURFKH 1RXV YRXV UHFRPPDQGRQV GH JOLVVHU OH SODWHDX GDQV OHV JUDGLQV OHV SHWLWV WURXV FLUFXODLUHV YHUV O·DUULqUH IRQG GX IRXU HW OH SODQ LQFOLQp YHUV O·DYDQW F{Wp SRUWH GH IRXU 3UHQH] OD SUpFDXWLRQ GH FHQWUHU YRV SODWV VXU OD JULOOH HW GH FHQWUHU OH SODWHDX PXOWLXVDJHV GDQV OH IRXU SRXU SHUPHWWUH XQH ERQQH FLUFXODWLRQ G·DLU HW REWHQLU GH ERQV UpVXOWDWV FXOLQDLUHV 3HWLWV WURXV FLUFXODLUHV YHUV O·DUULqUH /H WRXUQHEURFKH /H WRXUQHEURFKH %URFKH ,O HVW FRPSRVp GH )RXUFKHWWHV EURFKH IRXUFKHWWHV VXSSRUW GH EURFKH /HV JUDGLQV 6XSSRUW GH EURFKH 9RWUH IRXU HVW pTXLSp GH QLYHDX[ GH JUDGLQV 'DQV OHV JXLGHV GHV FXLVVRQV LOV VRQW QXPpURWpV GH j HQ SDUWDQW GX EDV YHUV OH KDXW $VVXUH]YRXV TXH OHV DFFHVVRLUHV VRLHQW SRVLWLRQQpV KRUL]RQWDOHPHQW GDQV OH IRXU /( 352*5$00$7(85 (/(&7521,48( &H SURJUDPPDWHXU SHXW rWUH XWLOLVp FRPPH XQ PLQXWHXU LQGpSHQGDQW RX SRXU OD SURJUDPPDWLRQ G·XQH FXLVVRQ /D PDQHWWH GH JDXFKH SHUPHW GH VpOHFWLRQQHU OHV IRQFWLRQV GX SURJUDPPDWHXU /D PDQHWWH GH GURLWH SHUPHW GH UpJOHU OH WHPSV GHV IRQFWLRQV GX SURJUDPPDWHXU 7pPRLQ G·DIILFKDJH HQ PRGH FXLVVRQ 7pPRLQ GH IRQFWLRQQHPHQW GX PLQXWHXU 3URJUDPPDWLRQ VHPL DXWRPDWLTXH G·XQH FXLVVRQ 'pSDUW LPPpGLDW $UUrW DXWRPDWLTXH 7RXUQH] OD PDQHWWH GH GURLWH SRXU DIILFKHU O·KHXUH GX MRXU 5HOkFKH] OD PDQHWWH GH JDXFKH V·DIILFKH OH V\PEROH 3RVLWLRQQH] OD PDQHWWH GH JDXFKH VXU O·LQVFULSWLRQ ´GXUpH GH FXLVVRQµ 7RXUQH] OD PDQHWWH GH GURLWH SRXU FKRLVLU OD GXUpH GH FXLVVRQ $872 V·DIILFKH 3ODFH] OH VpOHFWHXU GH IRQFWLRQV SXLV OH WKHUPRVWDW VXU OHV SRVLWLRQV GpVLUpHV /RUVTXH OH WHPSV GH FXLVVRQ HVW pFRXOp XQ VLJQDO VRQRUH UHWHQWLW SHQGDQW XQH PLQXWH HQYLURQ $872 GLVSDUDvW /H IRXU Q·HVW SOXV HQ FOLJQRWH HW IRQFWLRQQHPHQW &HSHQGDQW YRWUH PHWV FRQWLQXH GH FXLUH DYHF OD FKDOHXU UpVLGXHOOH 5DPHQH] OHV FRPPDQGHV GX IRXU VXU OD SRVLWLRQ SXLV VpOHFWHXU VXU $UUrW WKHUPRVWDW VXU 3RVLWLRQQH] OD PDQHWWH GH JDXFKH VXU OD SRVLWLRQ OD VRQQHULH V·DUUrWH $872 GLVSDUDvW FHQWUDOH V·DIILFKHQW O·KHXUH HW 8WLOLVDWLRQ GX PLQXWHXU IRQFWLRQ ´VDEOLHUµ 3URJUDPPDWLRQ DXWRPDWLTXH G·XQH FXLVVRQ 'pSDUW GLIIpUp $UUrW DXWRPDWLTXH $ 8 7 2 7pPRLQ GH IRQFWLRQQHPHQW HQ PRGH DXWRPDWLTXH V·DOOXPH GqV TX·XQH GXUpH GH FXLVVRQ HVW SURJUDPPpH 0LVH j O·KHXUH GX SURJUDPPDWHXU $SUqV UDFFRUGHPHQW GH YRWUH IRXU DX UpVHDX pOHFWULTXH RX DSUqV XQH FRXSXUH G·pOHFWULFLWp YRWUH SURJUDPPDWHXU DIILFKH µµ 7RXUQH] OD PDQHWWH GH JDXFKH VXU O·LQVFULSWLRQ PLVH j O·KHXUH HW PDLQWHQH] OD SUHVVLRQ VXU OD PDQHWWH /D IRQFWLRQ PLQXWHXU HVW LQGpSHQGDQWH GX IRXU HW Q·D DXFXQ HIIHW VXU OD PLVH HQ IRQFWLRQQHPHQW RX O·DUUrW GX IRXU 3RVLWLRQQH] OD PDQHWWH GH JDXFKH VXU O·LQVFULSWLRQ ´ PLQXWHXU µ 7RXUQH] OD PDQHWWH GH GURLWH SRXU DIILFKHU OD GXUpH V·DIILFKH FKRLVLH OH V\PEROH 3RVLWLRQQH] OD PDQHWWH GH JDXFKH VXU OD SRVLWLRQ FHQWUDOH O·KHXUH V·DIILFKH j QRXYHDX 6L YRXV VRXKDLWH] YRLU OH WHPSV V·pFRXOHU ODLVVH] OD PDQHWWH GH JDXFKH VXU OD SRVLWLRQ ´ PLQXWHXU µ /RUVTXH OH WHPSV FKRLVL HVW pFRXOp XQ VLJQDO VRQRUH FOLJQRWH UHWHQWLW SHQGDQW XQH PLQXWH HW OH V\PEROH 6L YRXV VRXKDLWH] DUUrWHU OD VRQQHULH WRXUQH] OD PDQHWWH GH GURLWH YHUV OH VLJQH ´ µ GLVSDUDvW 3RVLWLRQQH] OD PDQHWWH GH JDXFKH VXU O·LQVFULSWLRQ ´GXUpH GH FXLVVRQµ 7RXUQH] OD PDQHWWH GH GURLWH SRXU FKRLVLU OD GXUpH GH FXLVVRQ $872 V·DIILFKH 3RVLWLRQQH] OD PDQHWWH GH JDXFKH VXU O·LQVFULSWLRQ ´ILQ GH FXLVVRQµ 7RXUQH] OD PDQHWWH GH GURLWH SRXU UpJOHU O·KHXUH GLVSDUDvW GH ILQ GH FXLVVRQ 3ODFH] OH VpOHFWHXU GH IRQFWLRQV SXLV OH WKHUPRVWDW VXU OHV SRVLWLRQV FKRLVLHV V·DIILFKHUD TXDQG O·KHXUH GH GpEXW GH FXLVVRQ VHUD DWWHLQWH /H WHPSV GH FXLVVRQ HVW pFRXOp XQ VLJQDO VRQRUH UHWHQWLW SHQGDQW XQH PLQXWH HQYLURQ $872 FOLJQRWH HW GLVSDUDvW /H IRXU Q·HVW SOXV HQ IRQFWLRQQHPHQW &HSHQGDQW YRWUH PHWV FRQWLQXH GH FXLUH DYHF OD FKDOHXU UpVLGXHOOH 5DPHQH] OHV FRPPDQGHV GX IRXU VXU OD SRVLWLRQ SXLV VpOHFWHXU VXU $UUrW WKHUPRVWDW VXU 3RVLWLRQQH] OD PDQHWWH GH JDXFKH VXU OD SRVLWLRQ FHQWUDOH OD VRQQHULH V·DUUrWH $872 GLVSDUDvW O·KHXUH HW V·DIILFKHQW &216(,/6 $9$17 /$ 35(0,(5( 87,/,6$7,21 3UHPLHU QHWWR\DJH (QOHYH] OHV DFFHVVRLUHV HW ODYH]OHV j O·HDX VDYRQQHXVH HQ SUHQDQW VRLQ GH ELHQ OHV ULQFHU HW OHV HVVX\HU 3UHPLqUH XWLOLVDWLRQ $YDQW OD SUHPLqUH XWLOLVDWLRQ GH YRWUH IRXU IDLWHV OH FKDXIIHU XQH IRLV j YLGH $VVXUH] YRXV DORUV TXH OD SLqFH VRLW VXIILVDPPHQW DpUpH 90& YHQWLODWLRQ PpFDQLTXH FRQWU{OpH HQ IRQFWLRQQHPHQW RX IHQrWUH RXYHUWH /( 6(/(&7(85 '( )21&7,216 &RPPHQW SURFpGHU " (QOHYH] WRXV OHV DFFHVVRLUHV GX IRXU 5HWLUH] OHV pWLTXHWWHV SXEOLFLWDLUHV HW OHV DXWRFROODQWV TXL SRXUUDLHQW VH WURXYHU VXU OD IDoDGH GH YRWUH DSSDUHLO 0HWWH] OH SURJUDPPDWHXU j O·KHXUH YRLU &KDSLWUH 3URJUDPPDWHXU 3ODFH] OH VpOHFWHXU GH IRQFWLRQV VXU OD SRVLWLRQ HW OH WKHUPRVWDW VXU & )DLWHV FKDXIIHU SHQGDQW XQH KHXUH DILQ G·pOLPLQHU O·RGHXU SURYHQDQW GX FDORULIXJH &HV RSpUDWLRQV SHXYHQW V·HIIHFWXHU VRXV OH FRQWU{OH GX SURJUDPPDWHXU /H PRGH OH WHPSV HW OD WHPSpUDWXUH GH FXLVVRQ LQGLTXpV GDQV OHV JXLGHV GH FXLVVRQV VRQW DGDSWpV j YRWUH QRXYHDX IRXU 3RXU REWHQLU GH ERQV UpVXOWDWV FXOLQDLUHV VXLYH] FHV LQGLFDWLRQV /( 7+(50267$7 /H YHQWLODWHXU GH UHIURLGLVVHPHQW 8Q YHQWLODWHXU GH UHIURLGLVVHPHQW SHUPHW GH PDLQWHQLU O·HQYLURQQHPHQW GX IRXU EDQGHDX GH FRPPDQGHV j IDLEOH WHPSpUDWXUH ,O GpPDUUH HW V·DUUrWH DXWRPDWLTXHPHQW LO HVW QRUPDO TX·LO VH PHWWH HQ URXWH DYDQW OH GpEXW G·XQH FXLVVRQ HW TXH YRXV O·HQWHQGLH] HQFRUH TXHOTXHV LQVWDQWV DSUqV O·DUUrW WRWDO GH YRWUH IRXU &RQVHLOV G·XWLOLVDWLRQ $ OD ILQ G·XQH FXLVVRQ VL YRXV ODLVVH] YRWUH SODW j O·LQWpULHXU GX IRXU QRXV YRXV UHFRPPDQGRQV GH SODFHU OH VpOHFWHXU GH IRQFWLRQV VXU OD SRVLWLRQ (FODLUDJH HW OH WKHUPRVWDW VXU $UUrW $LQVL OH YHQWLODWHXU GH UHIURLGLVVHPHQW FRQWLQXHUD GH IRQFWLRQQHU HW SHUPHWWUD G·pYDFXHU OD YDSHXU DFFXPXOpH GDQV O·HQFHLQWH HW G·pYLWHU WRXWH FRQGHQVDWLRQ VXU OH EDQGHDX GH FRPPDQGHV DLQVL TXH VXU YRWUH PHXEOH /(6 &200$1'(6 '( )285 /H VpOHFWHXU GH IRQFWLRQV 3RXU DWWHLQGUH OH PRGH GH FXLVVRQ GpVLUp OD FRPPDQGH GX VpOHFWHXU GH IRQFWLRQV SHXW rWUH WRXUQpH YHUV OD GURLWH RX YHUV OD JDXFKH /·pFODLUDJH GX IRXU /D FXLVVRQ WUDGLWLRQQHOOH /D FXLVVRQ DX PD[L JULO /D FXLVVRQ GHV YLDQGHV /D FXLVVRQ DX WRXUQHEURFKH /D FXLVVRQ SDU O·pOpPHQW /( 6(/(&7(85 '( )21&7,216 FKDXIIDQW LQIpULHXU 3RXU PHWWUH OH IRXU HQ IRQFWLRQQHPHQW FKRLVLVVH] OD SRVLWLRQ GX VpOHFWHXU GH IRQFWLRQV SXLV OD WHPSpUDWXUH DSSURSULpH j O·DLGH GX WKHUPRVWDW 3RXU DUUrWHU OH IRXU UDPHQH] OH WKHUPRVWDW VXU OH VpOHFWHXU GH IRQFWLRQV VXU SXLV /·pFODLUDJH IRQFWLRQQH GqV TXH OD FRPPDQGH GX VpOHFWHXU GH IRQFWLRQV HVW WRXUQpH /H IRXU UHVWH pFODLUp SHQGDQW TXH OD FXLVVRQ V·HIIHFWXH /H WKHUPRVWDW /H UpJODJH GH OD WHPSpUDWXUH V·HIIHFWXH j O·DLGH GX WKHUPRVWDW HQ WRXUQDQW OD FRPPDQGH GDQV OH VHQV GHV DLJXLOOHV G·XQH PRQWUH /D WHPSpUDWXUH SHXW YDULHU GH & j & /H WKHUPRVWDW UpJXOH OD WHPSpUDWXUH GX IRXU /HV YR\DQWV 0DUFKH /H YR\DQW V·DOOXPH GqV OD PLVH VRXV WHQVLRQ GH O·DSSDUHLO ,O V·pWHLQW ORUVTXH OD FRPPDQGH GX VpOHFWHXU GH IRQFWLRQV HVW VXU OD SRVLWLRQ $UUrW 7KHUPRVWDW /H YR\DQW V·DOOXPH SHQGDQW OH SUpFKDXIIDJH GX IRXU HW V·pWHLQW ORUVTXH OD WHPSpUDWXUH VpOHFWLRQQpH HVW DWWHLQWH ,O VH UDOOXPH ORUV GH OD FXLVVRQ SRXU LQGLTXHU TXH OD WHPSpUDWXUH GH FXLVVRQ VpOHFWLRQQpH HVW PDLQWHQXH $SUqV XWLOLVDWLRQ GH YRWUH IRXU DVVXUH]YRXV TXH OHV FRPPDQGHV VH WURXYHQW VXU OD SRVLWLRQ $UUrW WKHUPRVWDW VXU HW VpOHFWHXU GH IRQFWLRQV VXU /( 7+(50267$7 /(6 ',))(5(17(6 326,7,216 '( &8,6621 /D FXLVVRQ WUDGLWLRQQHOOH (OOH FRQYLHQW j WRXWHV OHV FXLVVRQV WRXW VSpFLDOHPHQW GH SkWLVVHULHV GH SRLVVRQV GH WHUULQHV HW GH SUpSDUDWLRQV j EDVH GH OpJXPHV (OOH SHXW FRQYHQLU pJDOHPHQW j OD GpFRQJpODWLRQ GH FHUWDLQV SODWV FXLVLQpV HW DX UpFKDXIIDJH GH YRV SODWV SUpSDUpV j O·DYDQFH /D FXLVVRQ DX PD[L JULO (OOH SHUPHW GH JULOOHU OHV SLqFHV GH YLDQGHV GH GRUHU OHV WRDVWV RX GH JUDWLQHU GHV SODWV GpMj FXLWV HW FKDXGV RX /D FXLVVRQ GHV YLDQGHV (OOH HVW VSpFLDOHPHQW DGDSWpH j OD FXLVVRQ GH U{WLV HW GH YRODLOOHV GDQV XQ SODW /D FXLVVRQ DX WRXUQHEURFKH (OOH SHUPHW GH FXLUH OHV SRXOHWV OHV U{WLV j OD EURFKH /D FXLVVRQ SDU O·pOpPHQW FKDXIIDQW LQIpULHXU (OOH FRQYLHQW SDUWLFXOLqUHPHQW SRXU OD FXLVVRQ GHV SL]]DV IODQV HW TXLFKHV ORUUDLQHV /D FXLVVRQ WUDGLWLRQQHOOH (OOH FRQYLHQW j WRXWHV OHV FXLVVRQV WRXW VSpFLDOHPHQW GH SkWLVVHULHV GH SRLVVRQV GH WHUULQHV HW GH SUpSDUDWLRQV j EDVH GH OpJXPHV /H SUpFKDXIIDJH GX IRXU HVW QpFHVVDLUH &RPPHQW SURFpGHU " 3RXU OHV SkWLVVHULHV OHV JUDWLQV OHV WHUULQHV 3UpFKDXIIH] OH IRXU HQ SODoDQW OH VpOHFWHXU GH HW OH IRQFWLRQV VXU OD SRVLWLRQ GH FXLVVRQ WKHUPRVWDW VXU OD WHPSpUDWXUH GH FXLVVRQ FKRLVLH &RQVXOWH] OH JXLGH GHV FXLVVRQV 'XUpH GH SUpFKDXIIDJH PLQXWHV HQYLURQ SRXU DWWHLQGUH & PLQXWHV HQYLURQ SRXU DWWHLQGUH & (QIRXUQH] YRWUH SODW GqV TXH OH YR\DQW GH WKHUPRVWDW HVW pWHLQW /D GpFRQJpODWLRQ HWRX OH UpFKDXIIDJH /D SRVLWLRQ FXLVVRQ WUDGLWLRQQHOOH SHXW FRQYHQLU pJDOHPHQW j OD GpFRQJpODWLRQ GH FHUWDLQV SODWV HWRX DX UpFKDXIIDJH GH YRV SODWV SUpSDUpV j O·DYDQFH 7KHUPRVWDW VXU OD JUDGXDWLRQ PLQLPXP 'DQV FH FDV HQIRXUQH] OD SUpSDUDWLRQ GLUHFWHPHQW VDQV SUpFKDXIIDJH /D FXLVVRQ DX PD[L JULO /·XWLOLVDWLRQ GX JULO VH IDLW SRUWH IHUPpH SRXU pFRQRPLVHU GH O·pQHUJLH pYLWHU WRXW GpJDJHPHQW G·RGHXUV HW GH IXPpHV HW SRXU QH SDV HQGRPPDJHU OHV FRPPDQGHV GH O·DSSDUHLO 7RXWHV OHV FXLVVRQV DX JULO GRLYHQW rWUH IDLWHV VRXV YRWUH VXUYHLOODQFH &H PRGH GH FXLVVRQ SHUPHW GH JULOOHU GHV SLqFHV GH YLDQGH DVVH] pSDLVVHV F{WHV GH ERHXI RX GH JURV SRLVVRQV GDXUDGHV EDUV TXL UHVWHQW PRHOOHX[ GH GRUHU OHV WRDVWV RX GH JUDWLQHU GHV SODWV GpMj FXLWV HW FKDXGV GH SUpIpUHQFH JUDWLQV GH SkWHV &RPPHQW SURFpGHU " /HV JULOODGHV 3UpSDUH] OD SLqFH j JULOOHU 3ODFH]OD GLUHFWHPHQW VXU OD JULOOH VXSSRUW GH SODW 3ODFH] OH VpOHFWHXU GH IRQFWLRQV VXU SXLV OH WKHUPRVWDW VXU OD WHPSpUDWXUH GH FXLVVRQ FKRLVLH FRQVXOWH] OH JXLGH GHV FXLVVRQV /RUVTXH OH JULO HVW URXJH 3ODFH] OH SODWHDX PXOWLXVDJHV DX JUDGLQ ➀ *OLVVH] OD JULOOH DX JUDGLQ ➂ RX ➃ VXLYDQW O·pSDLVVHXU GH OD SLqFH j JULOOHU /RUVTXH OD SUHPLqUH IDFH HVW GRUpH UHWRXUQH] OD SLqFH VDQV OD SLTXHU SRXU pYLWHU GH OXL IDLUH SHUGUH VRQ MXV 3RXU OHV VDXFLVVHV HW OHV YRODLOOHV LO HVW FRQVHLOOp GH SLTXHU OD SHDX DYDQW FXLVVRQ )DLWHV JULOOHU OD GHX[LqPH IDFH 6DOH] HQ ILQ GH FXLVVRQ /H WHPSV GH FXLVVRQ GRLW rWUH GpWHUPLQp HQ IRQFWLRQ GH O·pSDLVVHXU GH OD SLqFH j JULOOHU HW QRQ GH VRQ SRLGV /HV JUDWLQV 3RVLWLRQQH] OH VpOHFWHXU GH IRQFWLRQV VXU SXLV OH WKHUPRVWDW VXU OD WHPSpUDWXUH GH FXLVVRQ FKRLVLH 3ODFH] OH SODW VXU OD JULOOH VXSSRUW HW JOLVVH] O·HQVHPEOH DX JUDGLQ ➂ RX ➃ /DLVVH] OH PHWV H[SRVp TXHOTXHV PLQXWHV DX UD\RQQHPHQW GX JULO 3OXV OD SUpSDUDWLRQ VHUD SURFKH GH O·pOpPHQW UD\RQQDQW SOXV OH ´JUDWLQDJHµ VHUD UDSLGH /D FXLVVRQ GHV YLDQGHV &HWWH SRVLWLRQ HVW VSpFLDOHPHQW DGDSWpH j OD FXLVVRQ GHV YLDQGHV /HV SURMHFWLRQV GH JUDLVVH OH GpJDJHPHQW GH IXPpHV HW OHV RGHXUV GpVDJUpDEOHV GLPLQXHQW FRQVLGpUDEOHPHQW 9RWUH YLDQGH VHUD GRUpH HW PRHOOHXVH YRWUH IRXU UHVWHUD SURSUH SOXV ORQJWHPSV &RPPHQW SURFpGHU " 3UpFKDXIIH] OH IRXU HQ SODoDQW OH VpOHFWHXU GH SXLV OH WKHUPRVWDW VXU IRQFWLRQV VXU OD SRVLWLRQ OD WHPSpUDWXUH GH FXLVVRQ FKRLVLH (QIRXUQH] OD SLqFH j U{WLU SXLV VDQV PRGLILHU OD SRVLWLRQ GX WKHUPRVWDW SODFH] OH VpOHFWHXU GH UpVHUYpH j OD FXLVVRQ IRQFWLRQV VXU OD SRVLWLRQ GHV YLDQGHV U{WLHV /D FXLVVRQ DX WRXUQHEURFKH /D EURFKH HW VRQ VXSSRUW VRQW WUqV FKDXGV DSUqV OD FXLVVRQ 8WLOLVH] GHV JDQWV WKHUPLTXHV GH FXLVLQH &RPPHQW SURFpGHU " (QILOH] XQH IRXUFKHWWH VXU OD EURFKH SXLV OD SLqFH j U{WLU HQ YHLOODQW j FH TX·HOOH VRLW ELHQ FHQWUpH (QILOH] HQVXLWH OD GHX[LqPH IRXUFKHWWH %ORTXH] OHV IRXUFKHWWHV j O·DLGH GHV YLV 3RVH] OD EURFKH VXU OH VXSSRUW HW JOLVVH] O·HQVHPEOH DX JUDGLQ ➂ /H WRXUQHEURFKH 3RXVVH] OD EURFKH SRXU HQJDJHU VRQ H[WUpPLWp GDQV OH FDUUp G·HQWUDvQHPHQW GH OD EURFKH RULILFH VLWXp DX IRQG GX IRXU j JDXFKH )RXUFKHWWHV %URFKH *OLVVH] OH SODWHDX PXOWLXVDJHV DX JUDGLQ ➀ )HUPH] OD SRUWH GX IRXU 6XSSRUW GH EURFKH 0HWWH] OH VpOHFWHXU GH IRQFWLRQV VXU OD SRVLWLRQ SXLV OH WKHUPRVWDW VXU & 9pULILH] TXH OD EURFKH WRXUQH 3RXU VRUWLU OD SLqFH U{WLH UHPHWWH] OH WKHUPRVWDW SXLV OH VpOHFWHXU GH IRQFWLRQV VXU OD SRVLWLRQ $UUrW 7LUH] GRXFHPHQW HW VRUWH] VLPXOWDQpPHQW GX IRXU OH SODWHDX PXOWLXVDJHV O·HQVHPEOH VXSSRUW GH EURFKH HW OD EURFKH /D FXLVVRQ SDU O·pOpPHQW FKDXIIDQW LQIpULHXU &HWWH SRVLWLRQ HVW VSpFLDOHPHQW DGDSWpH j OD FXLVVRQ GHV SL]]DV GHV IODQV HW GHV TXLFKHV ORUUDLQHV /H SUpFKDXIIDJH GX IRXU HVW QpFHVVDLUH &RPPHQW SURFpGHU " 3UpFKDXIIH] OH IRXU HQ SODoDQW OH VpOHFWHXU GH HW HQ UpJODQW OD IRQFWLRQV VXU OD SRVLWLRQ WHPSpUDWXUH FKRLVLH SRXU OD FXLVVRQ (QIRXUQH] YRWUH SODW GqV TXH OH YR\DQW GH WKHUPRVWDW HVW pWHLQW &216(,/6 '·87,/,6$7,21 &KRL[ GHV UpFLSLHQWV &RQVHLOV SUDWLTXHV /·pSDLVVHXU OD FRQGXFWLELOLWp HW OD FRXOHXU GHV UpFLSLHQWV LQIOXHQFHQW OHV UpVXOWDWV FXOLQDLUHV 3HQGDQW OD FXLVVRQ FHUWDLQHV SUpSDUDWLRQV DXJPHQWHQW GH YROXPH SDU FRQVpTXHQW FKRLVLVVH] YRV UpFLSLHQWV GH PDQLqUH j FH TXH OD SUpSDUDWLRQ FUXH ODLVVH OH WLHUV VXSpULHXU GX PRXOH OLEUH 3RXU SUpYHQLU OHV pFODERXVVXUHV WURS DERQGDQWHV XWLOLVH] SRXU OD FXLVVRQ GHV U{WLV HW GHV YRODLOOHV GHV SODWV j ERUGV KDXWV RX GHV FRFRWWHV HQ YHUUH j IHX PXQLHV GH OHXU FRXYHUFOH GRQW OHV GLPHQVLRQV VRQW SURSRUWLRQQpHV j OD SLqFH j U{WLU 1H SODFH] MDPDLV OH SDSLHU G·DOXPLQLXP GLUHFWHPHQW HQ FRQWDFW DYHF OH EDV GH YRWUH IRXU FHFL HQWUDvQHUDLW XQH GpWpULRUDWLRQ GH O·pPDLO 3RXU SUpVHUYHU OD SURSUHWp GH YRWUH IRXU XQH IHXLOOH G·DOXPLQLXP LQWHUFDOpH HQWUH OH SODW HW OD JULOOH VXSSRUW SURWpJHUD OD VROH HQ FDV GH GpERUGHPHQW $ILQ GH SHUPHWWUH XQH ERQQH FLUFXODWLRQ G·DLU FHWWH IHXLOOH QH GRLW SDV FRXYULU OD WRWDOLWp GH OD VXUIDFH GH OD JULOOH 3LTXH] OD SHDX GHV YRODLOOHV RX VDXFLVVHV j O·DLGH G·XQH IRXUFKHWWH DYDQW FXLVVRQ 9RXV pYLWHUH] TXH OD SHDX QH JRQIOH HW Q·pFODWH VRXV O·HIIHW GH OD FKDOHXU /DLVVH] OH PRLQV GH EDUGH SRVVLEOH DXWRXU GH YRV U{WLV SRXU UpGXLUH OHV SURMHFWLRQV HW REWHQLU XQ PHWV PRLQV ULFKH HQ JUDLVVH 3RXU OHV FXLVVRQV GH YLDQGHV TXL QpFHVVLWHQW XQ SUpFKDXIIDJH Q·XWLOLVH] SDV YRWUH SURJUDPPDWHXU HQ GpSDUW GLIIpUp 3RXU TXH YRV YLDQGHV VRLHQW PRHOOHXVHV UHWRXUQH]OHV j PLFXLVVRQ HW DMRXWH] XQ SHX G·HDX FKDXGH GDQV OH SODW YRXV REWLHQGUH] DLQVL XQH VDXFH VDYRXUHXVH HW YRXV UpGXLUH] OHV SURMHFWLRQV VXU OHV SDURLV GH YRWUH IRXU 1H GpSDVVH] SDV OHV UHSqUHV GH WKHUPRVWDW SUpFRQLVpV GDQV OH JXLGH GH FXLVVRQV GHV YLDQGHV ,QIOXHQFH GHV UpFLSLHQWV VXU OHV UpVXOWDWV GH FXLVVRQ 6DFKH] TXH $ /·DOXPLQLXP OHV SODWV HQ WHUUH FXLWH OD WHUUH j IHX GLPLQXHQW OD FRORUDWLRQ GHVVRXV HW SUpVHUYHQW O·KXPLGLWp GHV DOLPHQWV 1RXV YRXV OHV FRQVHLOORQV SRXU OHV SkWLVVHULHV PRHOOHXVHV OD FXLVVRQ GHV JUDWLQV GHV U{WLV % /D IRQWH pPDLOOpH OH IHU pWDPp OH YHUUH HW OD SRUFHODLQH j IHX OHV UpFLSLHQWV DYHF LQWpULHXU DQWLDGKpVLI HW H[WpULHXU FRORUp DXJPHQWHQW OD FRORUDWLRQ GHVVRXV HW IDYRULVHQW OH GHVVqFKHPHQW GHV DOLPHQWV 1RXV YRXV OHV FRQVHLOORQV SRXU OHV WDUWHV OHV TXLFKHV HW WRXWHV FXLVVRQV FURXVWLOODQWHV TXL GRLYHQW rWUH DXVVL GRUpHV GHVVRXV TXH GHVVXV 9RXV FRQVWDWH] 'HVVRXV WURS SkOH 3RXU UpDOLVHU GHV pFRQRPLHV G·pQHUJLH 4XH IDLUH " 3UHQH] XQ PRXOH GX W\SH % SDV DVVH] FXLW RX RX GHVVXV WURS IRQFp GHVFHQGH] OH PRXOH G·XQ )DLWHV VH VXFFpGHU SOXVLHXUV FXLVVRQV YRXV pFRQRPLVHUH] O·pQHUJLH QpFHVVDLUH DX SUpFKDXIIDJH GX IRXU QLYHDX 'HVVRXV WURS IRQFp WURS FXLW RX GHVVXV WURS FODLU 3UHQH] XQ PRXOH GX W\SH $ RX UHPRQWH] OH PRXOH G·XQ QLYHDX *8,'(6 '(6 &8,66216 7DEOHDX GH FRUUHVSRQGDQFHV DSSUR[LPDWLYHV 5HSqUHV GX WKHUPRVWDW 7HPSpUDWXUHV p& p& p& p& p& p& p& p& p& p& /H SUpFKDXIIDJH GX IRXU HVW QpFHVVDLUH SRXU O·XWLOLVDWLRQ GHV SRVLWLRQV VXLYDQWHV 3RXU OHV FXLVVRQV SRVLWLRQ PRGH GH SUpFKDXIIDJH GXUpH PLQXWHV HQYLURQ SRXU DWWHLQGUH & GXUpH PLQXWHV HQYLURQ SRXU DWWHLQGUH & 3RXU OHV FXLVVRQV SRVLWLRQ PRGH GH SUpFKDXIIDJH GXUpH PLQXWHV HQYLURQ SRXU DWWHLQGUH & 3RXU OHV FXLVVRQV SRVLWLRQ PRGH GH SUpFKDXIIDJH GXUpH PLQXWHV HQYLURQ SRXU DWWHLQGUH & 3RVLWLRQV GH OD JULOOH VXSSRUW GpKDQFKHPHQW YHUV OH KDXW GpKDQFKHPHQW YHUV OH EDV 3Up FKDXI 1LYHDX GH 7HPSV GH *ULOOH 7KHUPRVWDW VXSSRUW & PLQXWHV 5{WL GH ERHXI NJ *ULOOH VXSSRUW SODW HQ WHUUH j IHX *LJRW G·DJQHDX *ULOOH VXSSRUW SODW HQ WHUUH j IHX 5{WL GH SRUF NJ *ULOOH VXSSRUW SODW HQ WHUUH j IHX 5{WL GH YHDX NJ *ULOOH VXSSRUW SODW HQ WHUUH j IHX 9RODLOOH NJ *ULOOH VXSSRUW SODW HQ WHUUH j IHX 3RLVVRQV HQWLHUV *ULOOH VXSSRUW SODW HQ WHUUH j IHX 3RLVVRQV ILOHWV *ULOOH VXSSRUW SODW HQ WHUUH j IHX *UDWLQ GDXSKLQRLV *ULOOH VXSSRUW SODW HQ YHUUH j IHX 7RPDWHV IDUFLHV *ULOOH VXSSRUW SODW HQ YHUUH j IHX /DVDJQHV *ULOOH VXSSRUW SODW HQ YHUUH j IHX 3ODWHDX PXOWLXVDJHV DYHF SDSLHU VXOIXULVp 3UpSDUDWLRQV 0DLQWLHQ DX FKDXG &KDXIIDJH DVVLHWWHV &XLV VRQ FXLVVRQ JUDGLQ FXLVVRQ $FFHVVRLUHV 9,$1'(6 32,66216 /(*80(6 (175((6 &URWHV IHXLOOHWpHV 6RXIIOp DX IURPDJH 3DWp HQ WHUULQH 3L]]D 4XLFKH ORUUDLQH *ULOOH VXSSRUW PRXOH j VRXIIOp 7HUULQH DX EDLQPDULH GDQV SODWHDX *ULOOH VXSSRUW WRXUWLqUH *ULOOH VXSSRUW WRXUWLqUH PXOWLXVDJHV 3Up FKDXI 1LYHDX GH 7HPSV GH *ULOOH 7KHUPRVWDW VXSSRUW & PLQXWHV *ULOOH VXSSRUW PRXOH j PDQTXp 3ODWHDX PXOWLXVDJHV *ULOOH VXSSRUW PRXOH j EULRFKH &DNH DX[ UDLVLQV *ULOOH VXSSRUW *pQRLVH *ULOOH VXSSRUW .RXJORI *ULOOH VXSSRUW PRXOH HQ WHUUH FXLWH 0HULQJXHV 3ODWHDX PXOWLXVDJHV 3kWH j FKRX[ 3ODWHDX PXOWLXVDJHV 4XDWUHTXDUWV *ULOOH VXSSRUW PRXOH j PDQTXp 6DEOpV 3ODWHDX PXOWLXVDJHV DYHF SDSLHU VXOIXULVp *ULOOH VXSSRUW WRXUWLqUH *ULOOH VXSSRUW WRXUWLqUH 3UpSDUDWLRQV &XLV VRQ FXLVVRQ JUDGLQ FXLVVRQ $FFHVVRLUHV 3$7,66(5,(6 %LVFXLW GH 6DYRLH %ULRFKH 7DUWH DX[ IUXLWV SkWH EULVpH 7DUWH DX[ IUXLWV SkWH OHYpH *XLGH GHV FXLVVRQV DX WRXUQHEURFKH HW DX PD[L JULO 7RXWHV OHV FXLVVRQV DX JULO GRLYHQW rWUH IDLWHV SRUWH IHUPpH HW VRXV YRWUH VXUYHLOODQFH 3Up FKDXI 3UpSDUDWLRQV *5,//$'(6 &XLV VRQ 1LYHDX GH FXLVVRQ JUDGLQ 7HPSV GH *ULOOH 7KHUPRVWDW VXSSRUW & PLQXWHV 6XSSRUW EURFKH HW SODWHDX PXOWLXVDJHV *ULOOH VXSSRUW SODWHDX PXOWLXVDJHV FXLVVRQ $FFHVVRLUHV PLQXWHV GH SUpFKDXIIDJH 3RXOHW DX WRXUQHEURFKH &{WHV GH SRUF SDU 6DXFLVVHV PHUJXH] 3RXOHW HQ PRUFHDX[ *ULOOH VXSSRUW SODWHDX PXOWLXVDJHV &{WH GH ERHXI *ULOOH VXSSRUW SODWHDX PXOWLXVDJHV IDFH *ULOOH VXSSRUW SODWHDX PXOWLXVDJHV *XLGH GHV FXLVVRQV SDU O·pOpPHQW FKDXIIDQW LQIpULHXU 3UpSDUDWLRQV 3Up FKDXI &XLV VRQ 1LYHDX GH FXLVVRQ JUDGLQ 7HPSV GH *ULOOH 7KHUPRVWDW VXSSRUW & PLQXWHV FXLVVRQ $FFHVVRLUHV 4XLFKH ORUUDLQH *ULOOH VXSSRUW WRXUWLqUH 3L]]D *ULOOH VXSSRUW WRXUWLqUH )ODQ SkWH EULVpH *ULOOH VXSSRUW WRXUWLqUH *ULOOH VXSSRUW WRXUWLqUH *ULOOH VXSSRUW WRXUWLqUH )ODQ DX[ IUXLWV IUDLV SkWH EULVpH )ODQ SkWH IHXLOOHWpH /·LPSRUWDQFH GX YROXPH GHV SUpSDUDWLRQV j FXLUH HW OD JUDQGH YDULpWp GHV PDWpULDX[ FRQVWLWXDQW OHV UpFLSLHQWV GH FXLVVRQ HW OHV PRXOHV j SkWLVVHULH SHXYHQW YRXV DPHQHU j PRGLILHU OHV LQGLFDWLRQV GRQQpHV GDQV OHV JXLGHV GHV FXLVVRQV 6HXOH YRWUH H[SpULHQFH YRXV SHUPHWWUD GH WURXYHU OH UpJODJH FRQYHQDQW OH PLHX[ j YRV KDELWXGHV FXOLQDLUHV (175(7,(1 (7 1(772<$*( /D SRUWH GX IRXU HVW FKDXGH SHQGDQW OH F\FOH GH QHWWR\DJH pORLJQH] OHV MHXQHV HQIDQWV (QWUHWLHQ GH OD VROH SDUWLH LQIpULHXUH (QWUHWLHQ UpJXOLHU 5HFRXYHUWH G·pPDLO OLVVH HOOH GRLW rWUH QHWWR\pH DYDQW OHV RSpUDWLRQV FLGHVVRXV SRXU pYLWHU GH UHFXLUH OHV VDOLVVXUHV /DYH] OD VROH DYHF XQH pSRQJH HW XQ GpWHUJHQW SRXU UHWLUHU OHV SURMHFWLRQV JUDVVHV 8QH pSRQJH OpJqUHPHQW DEUDVLYH SHXW rWUH XWLOLVpH (QWUHWLHQ SpULRGLTXH 8WLOLVH] GHV SURGXLWV VSpFLDX[ GX FRPPHUFH /H SURGXLW GpFDSDQW XQLTXHPHQW VXU OD VROH GRLW rWUH YDSRULVp 1RXV YRXV UHFRPPDQGRQV G·XWLOLVHU OH ´NLW SRUWH IURLGHµ HQ FDV GH SUpVHQFH pYHQWXHOOH GH MHXQHV HQIDQWV 5pIpUHQFHV GX NLW DX FKDSLWUH ´6SpFLILFDWLRQV WHFKQLTXHVµ 1HWWR\DJH GX IRXU j pPDLO FDWDO\WLTXH 3ULQFLSH (QWUHWLHQ SpULRGLTXH /HV SDURLV ODWpUDOHV HW OH IRQG GX IRXU VRQW UHFRXYHUWV G·XQ pPDLO VSpFLDO SRUHX[ 9RXV OH UHFRQQDvWUH] SDU VRQ DVSHFW PDW HW UXJXHX[ DX WRXFKHU ,O DEVRUEH HW GpWUXLW OHV SURMHFWLRQV JUDVVHV VRXV O·DFWLRQ GH OD FKDOHXU $ILQ GH FDUERQLVHU OHV SURMHFWLRQV JUDLVVHXVHV DSUqV SOXVLHXUV FXLVVRQV GH YLDQGH YRXV SRXYH] IDLUH FKDXIIHU OH JULO VHXO HQ SODoDQW OH VpOHFWHXU GH IRQFWLRQV HW OH WKHUPRVWDW VXU & SHQGDQW VXU PLQXWHV &HSHQGDQW ORUV GH FXLVVRQV SURYRTXDQW EHDXFRXS GH SURMHFWLRQV JUDVVHV YRODLOOHV JULOODGHV OD GXUpH GH FXLVVRQ RX OD WHPSpUDWXUH QH VRQW SDV WRXMRXUV VXIILVDQWHV SRXU pOLPLQHU WRXWHV OHV JUDLVVHV 9RXV SRXYH] SURFpGHU FRPPH VXLW 5HWLUH] WRXV OHV DFFHVVRLUHV GX IRXU JULOOH WRXUQHEURFKH SODWHDX PXOWLXVDJHV 3ODFH] OH VpOHFWHXU GH IRQFWLRQV VXU OD SRVLWLRQ 3ODFH] OH WKHUPRVWDW VXU & SXLV ODLVVH] FKDXIIHU SHQGDQW PLQXWHV (QVXLWH SODFH] OH VpOHFWHXU GH IRQFWLRQV VXU OD SHQGDQW PLQXWHV SRVLWLRQ $ SDUWLU G·XQ IRXU IURLG FRPSWH] PLQXWHV GH QHWWR\DJH &HV RSpUDWLRQV SHXYHQW rWUH HIIHFWXpHV VRXV OH FRQWU{OH GX SURJUDPPDWHXU 9RXV UpDOLVHUH] GHV pFRQRPLHV G·pQHUJLH VL YRXV HIIHFWXH] FHV RSpUDWLRQV LPPpGLDWHPHQW j OD VXLWH G·XQH FXLVVRQ YRWUH IRXU pWDQW GpMj FKDXG 1RXV YRXV UHFRPPDQGRQV GH QH MDPDLV XWLOLVHU GH SURGXLWV DEUDVLIV GH GpWHUJHQWV G·REMHWV WUDQFKDQWV WHOV TXH FRXWHDX[ RX JUDWWRLUV TXL UHQGUDLHQW O·pPDLO GpILQLWLYHPHQW LQHIILFDFH 1HWWR\DJH GHV FRPPDQGHV HW GH OD SRUWH GX IRXU $SUqV FKDTXH XWLOLVDWLRQ SDVVH] XQH pSRQJH LPELEpH G·HDX WLqGH HW GH GpWHUJHQW HQ pYLWDQW WRXW pFRXOHPHQW GDQV OHV RULILFHV 5LQFH] HW VpFKH] 1HWWR\DJH GHV DFFHVVRLUHV /DYH]OHV j O·HDX VDYRQQHXVH HQ SUHQDQW ELHQ VRLQ GH OHV ULQFHU HW GH OHV HVVX\HU (1 &$6 '·$120$/,( '( )21&7,211(0(17 1RXV YRXV UHFRPPDQGRQV YLYHPHQW GH IDLUH OHV YpULILFDWLRQV VXLYDQWHV VXU YRWUH IRXU DYDQW G·DSSHOHU XQ WHFKQLFLHQ GX 6HUYLFH $SUqV9HQWH ,O VH SHXW TXH OH SUREOqPH VRLW VLPSOH HW TXH YRXV SXLVVLH] OH UpVRXGUH YRXVPrPH 6L YRWUH IRXU SUpVHQWH XQH TXHOFRQTXH DQRPDOLH QRXV YRXV UHFRPPDQGRQV GH QH SDV O·XWLOLVHU 'pEUDQFKH] O·DSSDUHLO RX HQOHYH] OH IXVLEOH FRUUHVSRQGDQW j OD OLJQH GH EUDQFKHPHQW GX IRXU &$86(6 3266,%/(6 $120$/,(6 /H IRXU QH IRQFWLRQQH SDV 48( )$,5( " /·DSSDUHLO HVW GpEUDQFKp 5HEUDQFKH] O·DSSDUHLO ,O \ D XQH FRXSXUH G·pOHFWULFLWp 9pULILH] O·pWDW GH O·DOLPHQWDWLRQ GX IRXU HW GH OD SULVH GH FRXUDQW /H SURJUDPPDWHXU HVW HQ SRVLWLRQ GH SURJUDPPDWLRQ 5HPHWWH] OH SURJUDPPDWHXU VXU OD SRVLWLRQ $UUrW /HV UpVXOWDWV GH FXLVVRQ QH VRQW SDV VDWLVIDLVDQWV /H WHPSV GH SUpFKDXIIDJH HVW LQVXIILVDQW &RQVXOWH] FXLVVRQV /H IRXU IXPH /H SURJUDPPDWHXU µµ OHV JXLGHV GHV /D WHPSpUDWXUH GH SUpFKDXIIDJH HVW WURS EDVVH RX WURS pOHYpH /H QLYHDX GH OD JULOOH Q·HVW SDV DGDSWp /H UpFLSLHQW HVW PDO DGDSWp /H WKHUPRVWDW SRVLWLRQQp /H WHPSV GH FXLVVRQ Q·HVW SDV DGDSWp /D SRVLWLRQ GX VpOHFWHXU GH IRQFWLRQV HVW LQFRUUHFWH /H SODWHDX PXOWLXVDJHV RX YRWUH SODW QH VRQW SDV FHQWUpV GDQV OH IRXU &HQWUH] OH SODWHDX PXOWLXVDJHV RX YRWUH SODW GDQV OH IRXU /H IRXU HVW VDOH 3URFpGH] DX QHWWR\DJH GH YRWUH IRXU HQ ILQ GH FXLVVRQ YRLU FKDSLWUH QHWWR\DJH /D SUpSDUDWLRQ GpERUGH 8WLOLVH] XQ UpFLSLHQW SOXV JUDQG /D SUpSDUDWLRQ YLDQGH SURMHWWH pQRUPpPHQW 5pGXLVH] OD WHPSpUDWXUH GX WKHUPRVWDW /D SRVLWLRQ GX VpOHFWHXU GH IRQFWLRQV HVW LQFRUUHFWH &RQVXOWH] OH JXLGH GHV FXLVVRQV ,O \ D HX G·pOHFWULFLWp 3URFpGH] j OD UHPLVH j O·KHXUH DIILFKH HVW XQH PDO FRXSXUH 6L DSUqV DYRLU YpULILp FHV GLIIpUHQWV SRLQWV O·DQRPDOLH SHUVLVWH FRQWDFWH] DORUV OH 6HUYLFH $SUqV9HQWH &21',7,216 '( *$5$17,( *DUDQWLH FRQWUDFWXHOOH 3HQGDQW DQ j FRPSWHU GH OD PLVH HQ VHUYLFH OH FRQVWUXFWHXU UHPSODFHUD OHV SLqFHV GpIHFWXHXVHV VDXI GDQV OHV FDV SUpYXV DX FKDSLWUH µ5pVHUYHVµ &RQGLWLRQV G·DSSOLFDWLRQ 3RXU XQH DSSOLFDWLRQ GH FHWWH JDUDQWLH YRXV GHYH] YRXV DGUHVVHU DX GLVWULEXWHXU TXL YRXV D YHQGX O·DSSDUHLO HW OXL SUpVHQWHU OH &HUWLILFDW GH *DUDQWLH (Q FRPSOpPHQW OH 'LVWULEXWHXU 9HQGHXU SRXUUD RX QRQ SUHQGUH j VD FKDUJH OHV IUDLV GH PDLQ G·±XYUH DLQVL TXH OHV IUDLV GH GpSODFHPHQW HW GH WUDQVSRUW VHORQ OHV FRQGLWLRQV GH YHQWH TX·LO SUDWLTXH 5pVHUYHV 1RXV DWWLURQV YRWUH DWWHQWLRQ VXU OH IDLW TXH FHWWH JDUDQWLH QH SRXUUD rWUH DSSOLTXpH 6L OHV GpWpULRUDWLRQV SURYLHQQHQW G·XQH FDXVH pWUDQJqUH j O·DSSDUHLO FKRFV YDULDWLRQV DQRUPDOHV GH OD WHQVLRQ pOHFWULTXH HWF RX GX QRQUHVSHFW GHV FRQGLWLRQV G·LQVWDOODWLRQ RX G·XWLOLVDWLRQ LQGLTXpHV GDQV OD QRWLFH G·XWLOLVDWLRQ IDXVVH PDQRHXYUH QpJOLJHQFH LQVWDOODWLRQ GpIHFWXHXVH RX QRQ FRQIRUPH DX[ UqJOHV HW SUHVFULSWLRQV LPSRVpHV SDU OHV RUJDQLVPHV GH GLVWULEXWLRQ GH O·(OHFWULFLWp GH O·(DX GX *D] HWF 6L O·XWLOLVDWHXU D DSSRUWp XQH PRGLILFDWLRQ VXU OH PDWpULHO RX HQOHYp OHV PDUTXHV RX QXPpURV GH VpULH 6L XQH UpSDUDWLRQ D pWp HIIHFWXpH SDU XQH SHUVRQQH QRQ DJUppH SDU OH FRQVWUXFWHXU RX OH YHQGHXU 6L O·DSSDUHLO D pWp XWLOLVp j GHV ILQV FRPPHUFLDOHV RX LQGXVWULHOOHV RX SRXU G·DXWUHV EXWV TXH GHV EXWV PpQDJHUV SRXU OHVTXHOV LO D pWp FRQoX 6L O·DSSDUHLO D pWp DFKHWp RX UpSDUp KRUV GX WHUULWRLUH IUDQoDLV *DUDQWLH OpJDOH /HV GLVSRVLWLRQV GH OD JDUDQWLH FRQWUDFWXHOOH QH VRQW SDV H[FOXVLYHV GX EpQpILFH DX SURILW GH O·DFKHWHXU GH OD JDUDQWLH OpJDOH SRXU GpIDXWV HW YLFHV FDFKpV OD GLWH JDUDQWLH V·DSSOLTXDQW HQ WRXW pWDW GH FDXVH GDQV OHV FRQGLWLRQV GHV DUWLFOHV HW VXLYDQWV GX &RGH &LYLO 6(59,&( $35(69(17( (Q FDV G·DQRPDOLH GH IRQFWLRQQHPHQW UHSRUWH]YRXV j OD UXEULTXH ´(1 &$6 '·$120$/,( '( )21&7,211(0(17µ 6L PDOJUp WRXWHV OHV YpULILFDWLRQV XQH LQWHUYHQWLRQ V·DYqUH QpFHVVDLUH OH YHQGHXU GH YRWUH DSSDUHLO HVW OH SUHPLHU KDELOLWp j LQWHUYHQLU $ GpIDXW GpPpQDJHPHQW GH YRWUH SDUW IHUPHWXUH GX PDJDVLQ R YRXV DYH] HIIHFWXp O·DFKDW YHXLOOH] FRQVXOWHU O·$VVLVWDQFH 7HFKQLTXH &RQVRPPDWHXUV TXL YRXV FRPPXQLTXHUD DORUV O·DGUHVVH G·XQ 6HUYLFH $SUqV9HQWH (Q FDV G·LQWHUYHQWLRQ VXU YRWUH DSSDUHLO H[LJH] GX 6HUYLFH $SUqV9HQWH OHV 3LqFHV GH 5HFKDQJH FHUWLILpHV &RQVWUXFWHXU (Q DSSHODQW XQ 6HUYLFH $SUqV9HQWH LQGLTXH]OXL OD UpIpUHQFH FRPPHUFLDOH HW OH QXPpUR GH VpULH GH YRWUH DSSDUHLO &HV LQGLFDWLRQV ILJXUHQW VXU OD SODTXH VLJQDOpWLTXH GH YRWUH DSSDUHLO /D SODTXH VLJQDOpWLTXH $9$17 /·,167$//$7,21 UHSRUWH] OHV LQIRUPDWLRQV GH OD SODTXH VLJQDOpWLTXH VXU OH VFKpPD FLGHVVRXV /D SODTXH HVW YLVLEOH VXU OH F{Wp GURLW GX IRXU &HV LQIRUPDWLRQV YRXV VHURQW QpFHVVDLUHV HQ FDV GH SDQQH HW SRXU OD FRPPDQGH GH SLqFHV DX 6HUYLFH $SUqV9HQWH UpIpUHQFH FRPPHUFLDOH QXPpUR GH SURGXLW HW QXPpUR GH VpULH 3ODTXH VLJQDOpWLTXH ,167$//$7,21 6SpFLILFDWLRQV WHFKQLTXHV 7\SH GX IRXU 9RLU SODTXH VLJQDOpWLTXH 5DFFRUGHPHQW pOHFWULTXH 9 +] )XVLEOH GH SURWHFWLRQ SRXU OH IRXU $PSqUHV /H IRXU )RXU (OHFWULTXH 3XLVVDQFH pOHFWULTXH PD[LPXP : 3XLVVDQFH GX IRXU : *ULO (OHFWULTXH 3XLVVDQFH HQ SRVLWLRQ PD[L JULO : (FODLUDJH GH IRXU : 1HWWR\DJH GX IRXU &DWDO\WLTXH 'LPHQVLRQV G·HQFDVWUHPHQW GX IRXU +DXWHXU PP /DUJHXU PP 3URIRQGHXU PP 3RLGV QHW NJ 9ROXPH XWLOH O 2SWLRQ GLVSRQLEOH DXSUqV GH YRWUH UHYHQGHXU .LW SRUWH IURLGH 5pIpUHQFH .3)$(2: .3)$(21 /H PDUTXDJH Q YHUVLRQ EODQFKH Q YHUVLRQ QRLUH FRUUHVSRQG j O·DSSOLFDWLRQ GHV GLUHFWLYHV FRPSDWLELOLWp pOHFWURPDJQpWLTXH PDUTXDJH HW EDVVH WHQVLRQ 0LVH HQ SODFH GH O·DSSDUHLO /HV VFKpPDV FLFRQWUH GpWHUPLQHQW OHV FRWHV G·XQ PHXEOH TXL SHUPHWWUD GH UHFHYRLU YRWUH IRXU 3UpFDXWLRQV G·HQFDVWUHPHQW (Q FH TXL FRQFHUQH OD SURWHFWLRQ FRQWUH OD VXUFKDXIIH GHV ]RQHV HQYLURQQDQWHV FHW DSSDUHLO HVW GH W\SH < /H PHXEOH G·HQFDVWUHPHQW SHXW rWUH LQVWDOOp GH OD PDQLqUH VXLYDQWH OD SDURL DUULqUH HW XQ F{Wp DGMDFHQW SHXYHQW rWUH SOXV KDXWV TXH OH PHXEOH G·HQFDVWUHPHQW GH O·DXWUH F{Wp OH PHXEOH pYHQWXHO QH GRLW SDV DYRLU XQH KDXWHXU VXSpULHXUH DX PHXEOH G·HQFDVWUHPHQW GX IRXU 3DURL DUULqUH 0HXEOH 0HXEOH pYHQWXHO G·HQFDVWUH PHQW GH O·DSSDUHLO 7\SH < 3DURL DGMDFHQWH 9XH GH GHVVXV )LJ $ /D VpFXULWp pOHFWULTXH GRLW rWUH DVVXUpH SDU XQ HQFDVWUHPHQW FRUUHFW /RUV GH O·HQFDVWUHPHQW HW GHV RSpUDWLRQV G·HQWUHWLHQ O·DSSDUHLO GRLW rWUH GpEUDQFKp GX UpVHDX pOHFWULTXH OHV IXVLEOHV GRLYHQW rWUH FRXSpV RX UHWLUpV /H IRXU GRLW rWUH LQVWDOOp GDQV XQ PHXEOH G·HQFDVWUHPHQW ILJ $ RX % TXL GRLW rWUH PRQWp HW IL[p GH PDQLqUH VWDEOH /D IL[DWLRQ GX IRXU VXU OH PHXEOH VH IDLW DX PR\HQ GHV GHX[ YLV GH IL[DWLRQ VLWXpHV ODWpUDOHPHQW &HV YLV VH WURXYHQW GDQV XQH SRFKHWWH VLWXpH GDQV OH IRXU $ILQ G·pYLWHU OHV pFKDXIIHPHQWV DQRUPDX[ XQ HVSDFH GH PP PLQLPXP GRLW VpSDUHU OH FDGUH GX IRXU HW OHV SDQQHDX[ DGMDFHQWV SRUWHV GH PHXEOHV HWF /HV SDURLV DGMDFHQWHV RX OH UHYrWHPHQW GH FHOOHVFL DLQVL TXH OD FROOH GRLYHQW UpVLVWHU j XQH WHPSpUDWXUH DX PRLQV pJDOH j & ,167$//$7,21 (1 &2/211( )LJ % ,167$//$7,21 6286 3/$1 '( 75$9$,/ 5DFFRUGHPHQW pOHFWULTXH /H UDFFRUGHPHQW DX UpVHDX pOHFWULTXH GRLW rWUH H[FOXVLYHPHQW UpDOLVp SDU GHV VSpFLDOLVWHV 5HOLH] YRWUH IRXU j OD WHUUH FRQIRUPpPHQW DX[ SUHVFULSWLRQV GH OD QRUPH 1)& HW DX[ UqJOHPHQWV HQ YLJXHXU 7HUUH ILO MDXQH HW YHUW 1HXWUH ILO EOHX 3KDVH ILO PDUURQ 9RWUH IRXU HVW pTXLSp G·XQ FkEOH GH UDFFRUGHPHQW VRXSOH UpVLVWDQW j OD FKDOHXU &DSDFLWp GX IXVLEOH DPSqUHV 'DQV OH FDV G·XQH LQVWDOODWLRQ IL[H OH UDFFRUGHPHQW DX UpVHDX GRLW rWUH HIIHFWXp SDU O·LQWHUPpGLDLUH G·XQ LQWHUUXSWHXU j FRXSXUH RPQLSRODLUH D\DQW XQH GLVWDQFH G·RXYHUWXUH GHV FRQWDFWV G·DX PRLQV PP $YDQW GH SURFpGHU DX EUDQFKHPHQW YpULILH] TXH OHV OLJQHV G·DOLPHQWDWLRQ VRQW HQ ERQ pWDW OHV IXVLEOHV DLQVL TXH O·LQVWDOODWLRQ pOHFWULTXH GRPHVWLTXH VRQW HQ PHVXUH GH VXSSRUWHU OD FKDUJH GH O·DSSDUHLO YRLU OD SODTXH VLJQDOpWLTXH OD SULVH RX OH GLVMRQFWHXU RPQLSRODLUH XWLOLVp SRXU OH EUDQFKHPHQW HVW DFFHVVLEOH TXDQG O·DSSDUHLO HVW LQVWDOOp &kEOH GH UDFFRUGHPHQW (Q FDV GH UHPSODFHPHQW GX FkEOH LO QH GRLW rWUH HIIHFWXp TXH SDU XQ SURIHVVLRQQHO TXDOLILp 8WLOLVH] XQ FkEOH GH W\SH +99) G·XQH VHFWLRQ PLQLPXP GH [ PP /H FkEOH GRLW rWUH UDFFRUGp FRQIRUPpPHQW DX[ SUHVFULSWLRQV HW OHV YLV GH VHUUDJH GRLYHQW rWUH VROLGHPHQW IL[pHV /H FRQGXFWHXU GH SURWHFWLRQ ILO GH 7HUUH GRLW rWUH SOXV ORQJ TXH OHV ILOV G·DPHQpH GX FRXUDQW (QILQ OH FkEOH GH UDFFRUGHPHQW DX UpVHDX GRLW rWUH PDLQWHQX VROLGHPHQW SDU O·DUUrW GH WUDFWLRQ GX IRXU 4XHO TXH VRLW OH PRGH GH UDFFRUGHPHQW O·DSSDUHLO GRLW rWUH UHOLp j OD WHUUH FRQIRUPpPHQW DX[ UqJOHPHQWV HQ YLJXHXU 5(03/$&(0(17 '( /·$0328/( '·(&/$,5$*( $YDQW GH SURFpGHU DX FKDQJHPHQW GH O·DPSRXOH GX IRXU YHLOOH] j FH TXH OHV FRPPDQGHV VRLHQW VXU OD SRVLWLRQ $UUrW SXLV VpOHFWHXU GH WKHUPRVWDW VXU IRQFWLRQV VXU 'pEUDQFKH] O·DOLPHQWDWLRQ pOHFWULTXH GH O·DSSDUHLO $VVXUH]YRXV DXVVL TXH O·LQWpULHXU GX IRXU VRLW IURLG &HWWH DPSRXOH GH : GX W\SH FXORW j YLV ( 9 HVW XQH DPSRXOH VSpFLDOH ´FKDOHXUµ UpVLVWDQW j XQH WHPSpUDWXUH GH & (OOH HVW GLVSRQLEOH DXSUqV GX 6HUYLFH $SUqV9HQWH GH YRWUH UHYHQGHXU /·DPSRXOH HVW VLWXpH DX IRQG GX IRXU HW DFFHVVLEOH SDU O·LQWpULHXU 3RXU DYRLU DFFqV 'pYLVVH] OH FDSXFKRQ HQ YHUUH SURWpJHDQW O·DPSRXOH GDQV OH VHQV LQYHUVH GHV DLJXLOOHV G·XQH PRQWUH 'pYLVVH] O·DPSRXOH 5HPSODFH] O·DPSRXOH 5HVVHUUH] ELHQ OH FDSXFKRQ HQ YHUUH En cas de dysfonctionnement, le vendeur de votre appareil est le premier habilité à intervenir. A défaut (déménagement de votre part, fermeture du magasin où vous avez effectué l’achat...), veuillez consulter : - L’Assistance Technique Consommateurs pour toute questions techniques. ou - Le Service Conseil Consommateurs pour toutes questions ou informations concernant l’utilisation de votre appareil ou pour toutes autres questions commerciales. Vous trouverez ci-dessous les coordonnées de ces deux services. En cas d’intervention sur votre appareil, exigez du Service Après Vente les Pièces de Rechange certifiées Constructeur. En appelant un Service Après Vente, indiquez-lui toutes les références et numéros (PNC, N° de série, ...). Ces indications figurent sur la plaque signalétique. Questions techniques Assistance Technique Consommateurs Arthur Martin Electrolux BP 20139 – 60307 SENLIS Cedex Tél. : 03 44 62 27 73 e-mail : [email protected] permanence tél. du lundi au vendredi de 8h30 à 12h30 et de 13h30 à 18h00. Choisir un nouvel appareil et/ou conseils d’utilisation Service Conseil Consommateurs Arthur Martin Electrolux BP 50142 – 60307 SENLIS Cedex Tél. : 03 44 62 22 22 Fax : 03 44 62 21 54 e-mail : [email protected] Permanence téléphonique du lundi au vendredi de 8 h 30 à 18 h 00. Electrolux Home Products France S.A. 43, avenue Félix Louat – BP 50142 60307 SENLIS Tél. : 03 44 62 22 22 SA au capital de 450 000 000 F 552 042 285 RCS Senlis Dans le souci d’une amélioration constante de nos produits, nous nous réservons le droit d’apporter à leurs caractéristiques toutes modifications liées à l’évolution technique (décret du 24.03.78).