(YRWXEF^YKWLEYFI
,SXXI HI ZIRXMPEXMSR
'ETTE H EWTSVE^MSRI
+)&6%9',7%2;)-792+
13() ( )1403-7869>-32- 4)6 0 973
(% 70 ',
&KqUH FOLHQWH FKHU FOLHQW
9HXLOOH] OLUH DWWHQWLYHPHQW FH PRGH G·HPSORL 2EVHU
YH] DYDQW WRXW OH FKDSLWUH µ5qJOHV GH VpFXULWpµ
&RQVHUYH] FH PRGH G·HPSORL DILQ GH SRXYRLU OH FRQVXO
WHU XOWpULHXUHPHQW HW UHPHWWH]OH j O·pYHQWXHO SUR
SULpWDLUH XOWpULHXU GH O·DSSDUHLO
&H WULDQJOH G·DYHUWLVVHPHQW HWRX OHV WHUPHV
GH VLJQDOLVDWLRQ µ$WWHQWLRQµ µ3UXGHQFHµ
VRXOLJQHQW GHV LQGLFDWLRQV TXL VRQW LPSRUWDQ
WHV SRXU YRWUH VpFXULWp RX SRXU OD FDSDFLWp GH
IRQFWLRQQHPHQW GH O·DSSDUHLO ,OV GRLYHQW
LPSpUDWLYHPHQW rWUH UHVSHFWpV
&H PRGH G·HPSORL FRQWLHQW GHV LQGLFDWLRQV SHUPHWWDQW
G·pOLPLQHU VRLPrPH GHV SDQQHV TXL SRXUUDLHQW pYHQ
WXHOOHPHQW VXUYHQLU 9RLU FKDSLWUH µ4XH IDLUH VL µ
6L FHV LQGLFDWLRQV QH GHYDLHQW SDV VXIILUH YRXV DYH]
GHX[ SRLQWV GH FRQVXOWDWLRQ FKH] OHVTXHOV RQ SRXUUD
YRXV DLGHU
/H SRLQW GH VHUYLFH DSUqVYHQWH j SUR[LPLWp GH
FKH] YRXV YRLU FKDSLWUH µ6HUYLFH DSUqVYHQWHµ
RX
6HUYLFH+HOSOLQH
&H V\PEROH YRXV JXLGH SDV j SDV GDQV OD PDQLSX
ODWLRQ GH FHW DSSDUHLO
&H V\PEROH SUpFqGH GHV LQIRUPDWLRQV
FRPSOpPHQWDLUHV FRQFHUQDQW OD PDQLSXODWLRQ
HW O·XWLOLVDWLRQ SUDWLTXH GH FHW DSSDUHLO
9RXV \ UHFHYUH] XQH UpSRQVH j FKDTXH TXHVWLRQ
FRQFHUQDQW O·pTXLSHPHQW RX O·XWLOLVDWLRQ GH YRWUH
DSSDUHLO %LHQ HQWHQGX YRV GpVLUV VXJJHVWLRQV RX
FULWLTXHV VRQW pJDOHPHQW ELHQYHQXV 1RWUH REMHFWLI
HVW GH SRXUVXLYUH O·DPpOLRUDWLRQ GH QRV SURGXLWV HW
SUHVWDWLRQV GH VHUYLFHV DX SURILW GH QRWUH FOLHQWqOH
&H V\PEROH VLJQDOH GHV FRQVHLOV HW GHV LQGLFD
WLRQV UHODWLIV j O·XWLOLVDWLRQ pFRQRPLTXH HW pFR
ORJLTXH GH O·DSSDUHLO
(Q FDV GH SUREOqPHV WHFKQLTXHV QRWUH VHUYLFH
DSUqVYHQWH VH WLHQW j WRXW PRPHQW j YRWUH GLVSR
VLWLRQ YRXV WURXYHUH] OHV DGUHVVHV HW QXPpURV GH
WpOpSKRQH DX FKDSLWUH µ6HUYLFH DSUqVYHQWHµ 9HXLOOH] pJDOHPHQW SUHQGUH HQ FRQVLGpUDWLRQ OH FKDSL
WUH µ6HUYLFHµ
$SUHV YRXV DYH] SULV FRQQDLVVDQFH GX PRGH G·HPSORL
QRXV YRXV SULRQV GH UHQYR\HU OD FDUWH GH JDUDQWLH UHPSOLH
OH VHUYLFH DSUqV YHQWH j 0lJHQZLO
&HW DSSDUHLO HVW FRQIRUPH
j OD GLUHFWLYH &(( &(( &(( &(( 7DEOH GHV PDWLqUHV
5qJOHV GH VpFXULWp (OLPLQDWLRQ 'HVFULSWLRQ GH O·DSSDUHLO $YDQW OD SUHPLqUH XWLOLVDWLRQ 0DQLSXODWLRQ GH OD KRWWH G·DVSLUDWLRQ 1HWWR\DJH HW HQWUHWLHQ 5HPSODFHPHQW GH OD ODPSH IOXRUHVFHQWH FRPSDFWH 4XH IDLUH VL ,QVWUXFWLRQV G·LQVWDOODWLRQ 6HUYLFH 6HUYLFH DSUqVYHQWH 6pFXULWp pOHFWULTXH 6pFXULWp SRXU OHV HQIDQWV 6pFXULWp GXUDQW O¶XWLOLVDWLRQ 6pFXULWp ORUV GX QHWWR\DJH (OLPLQHU OH PDWpULHO G·HPEDOODJH &RQVLJQHV G·pOLPLQDWLRQ (TXLSHPHQW GH OD KRWWH G·DVSLUDWLRQ 3DQQHDX GH FRPPDQGH 3UHPLHU SUpQHWWR\DJH (QFOHQFKHUGpFOHQFKHU O·DSSDUHLO 6pOHFWLRQQHU OH QLYHDX GH SXLVVDQFH 1LYHDX LQWHQVLI )RQFWLRQQHPHQW WHPSRULVp (QFOHQFKHUGpFOHQFKHU OD OXPLqUH 1HWWR\DJH H[WpULHXU 1HWWR\DJH GX ILOWUH PpWDOOLTXH 1HWWR\DJH GH O·HVSDFH GH ILOWUDWLRQ 1HWWR\DJH GX WLURLU HQ YHUUH 5HPSODFHU OH FKDUERQ DFWLI GDQV OH ILOWUH 5qJOHV GH VpFXULWp 0RQWDJH SRXU O·DLU G·pYDFXDWLRQ 0RQWDJH SRXU UHF\FODJH GH O·DLU 'HVFULSWLRQ GX PRQWDJH 0RQWDJH GX ILOWUH DX FKDUERQ DFWLI 5DFFRUGHPHQW pOHFWULTXH DOLPHQWDWLRQ &DUDFWpULVWLTXHV WHFKQLTXHV 3UHVFULSWLRQV QRUPHV GLUHFWLYHV $YDQW GH IDLUH DSSHO DX VHUYLFH DSUqVYHQWH 9RXV YRXOH] VROOLFLWHU OH VHUYLFH DSUqVYHQWH 3RLQW GH YHQWH GH UHFKDQJH 'HPRQVWUDWLRQ 9HQWH *DUDQWLH 5qJOHV GH VpFXULWp
/D VpFXULWp GH FHW DSSDUHLO HVW FRQIRUPH j OD UpJOHPHQ
WDWLRQ UHFRQQXH HQ PDWLqUH GH WHFKQLTXH DLQVL TX·DX[
SUHVFULSWLRQV GH VpFXULWp DSSOLFDEOHV 1pDQPRLQV
QRXV HVWLPRQV GHYRLU YRXV IDPLOLDULVHU DYHF OHV FRQVL
JQHV GH VpFXULWp VXLYDQWHV
/·REVHUYDWLRQ GH FH PRGH G·HPSORL DLQVL TXH GHV LQV
WUXFWLRQV G·LQVWDOODWLRQ HVW OD FRQGLWLRQ SUpDODEOH j QR
WUH HQJDJHPHQW GH JDUDQWLH
6pFXULWp pOHFWULTXH
9pULILHU VL OD KRWWH G·DVSLUDWLRQ Q·D SDV VXEL GH GRPPD
JHV GH WUDQVSRUW 8Q DSSDUHLO HQGRPPDJp QH SHXW HQ
DXFXQ FDV rWUH LQVWDOOp (Q FDV GH VLQLVWUH YHXLOOH]
YRXV DGUHVVHU j YRWUH IRXUQLVVHXU
/D KRWWH G·DVSLUDWLRQ QH GRLW MDPDLV rWUH PLVH HQ VHU
YLFH VL OH FkEOH G·DOLPHQWDWLRQ RX OH FDFKH GH FRP
PDQGH HVW HQGRPPDJp
1H MDPDLV UHWLUHU OD ILFKH GH OD SULVH HQ VDLVLVVDQW OH Fk
EOH PDLV VDLVLU DX FRQWUDLUH OD ILFKH HOOHPrPH
$YDQW GH SURFpGHU j OD PLVH HQ VHUYLFH DVVXUH]YRXV
TXH OD WHQVLRQ QRPLQDOH HW OH W\SH GH FRXUDQW LQGLTXpV
VXU OD SODTXH VLJQDOpWLTXH FRQFRUGHQW DYHF OD WHQVLRQ
GH VHFWHXU HW OH W\SH GH FRXUDQW GLVSRQLEOHV DX OLHX
G·LQVWDOODWLRQ 3RXU OD SURWHFWLRQ pOHFWULTXH QpFHVVDLUH
YRLU OHV LQVWUXFWLRQV G·LQVWDOODWLRQ
/HV UpSDUDWLRQV GRLYHQW rWUH HIIHFWXpHV H[FOXVLYHPHQW
SDU O·XQ GH QRV SRLQWV GH VHUYLFH DSUqVYHQWH (Q RX
WUH LO IDXW WRXMRXUV XWLOLVHU GHV SLqFHV GH UHFKDQJH RUL
JLQDOHV
/HV WUDQVIRUPDWLRQV RX PRGLILFDWLRQV VXU OD KRWWH G·DV
SLUDWLRQ QH VRQW SDV DXWRULVpHV SRXU GHV UDLVRQV GH
VpFXULWp
(Q FDV GH GpUDQJHPHQWV PHWWUH O·DSSDUHLO KRUV FLUFXLW
SXLV UHWLUHU OD ILFKH GH OD SULVH GH FRXUDQW
1H MDPDLV UHWLUHU OD ILFKH GH OD SULVH HQ VDLVLVVDQW OH Fk
EOH PDLV VDLVLU DX FRQWUDLUH OD ILFKH HOOHPrPH
6pFXULWp SRXU OHV HQ
IDQWV
/HV pOpPHQWV G·HPEDOODJH SDU H[ IHXLOOHV VW\URSRU
SHXYHQW UHSUpVHQWHU XQ GDQJHU SRXU OHV HQIDQWV 5LV
TXH G·pWRXIIHPHQW
7HQLU OHV pOpPHQWV G·HPEDOODJH KRUV GH SRUWpH GHV HQ
IDQWV
6pFXULWp GXUDQW O¶XWLOL
VDWLRQ
1·XWLOLVHU OD KRWWH G·DVSLUDWLRQ TXH SRXU pYDFXHU O·DLU DX
QLYHDX GH OD FXLVLQLqUH 6L O·DSSDUHLO HVW XWLOLVp j G·DX
WUHV ILQV TXH FHOOHV SUpYXHV RX V·LO HVW PDO PDQLSXOp
OH IDEULFDQW QH SRXUUD rWUH WHQX UHVSRQVDEOH GHV GRP
PDJHV pYHQWXHOV
,O HVW LQWHUGLW GH IODPEHU VRXV O·DSSDUHLO TXH FH VRLW j
O·DUUrW RX HQ PDUFKH ULVTXH G·LQFHQGLH 1H MDPDLV XWLOLVHU OD KRWWH G·DVSLUDWLRQ VDQV ILOWUH j
JUDLVVHV
6L YRXV GHYLH] YHQGUH O·DSSDUHLO RX OH UHPHWWUH j XQ
WLHUV YHLOOH] DORUV j FH TXH O·DSSDUHLO VRLW UHPLV FRP
SOHW DYHF FHWWH QRWLFH DILQ TXH OH QRXYHO XWLOLVDWHXU
SXLVVH V·LQIRUPHU VXU OH PRGH GH WUDYDLO GH O·DSSDUHLO
6L YRXV ODLVVH] OD KRWWH G·DVSLUDWLRQ VDQV VXUYHLOODQFH
GXUDQW XQH SpULRGH SURORQJpH SDU H[ SHQGDQW OHV YD
FDQFHV DVVXUH]YRXV TXH WRXV OHV LQWHUUXSWHXUV VH
WURXYHQW VXU OD SRVLWLRQ $55(7
6pFXULWp ORUV GX QHW
WR\DJH
1HWWR\HU UpJXOLqUHPHQW OH ILOWUH j JUDLVVHV HQ FDV G·HQ
FUDVVHPHQW WURS LPSRUWDQW LO \ D ULVTXH G·LQFHQGLH
(QWUHWHQH] HW QHWWR\H] UpJXOLqUHPHQW OD KRWWH G·DVSLUD
WLRQ 9RXV pYLWHUH] DLQVL OHV FRWHXVHV LQWHUYHQWLRQV
GX VHUYLFH DSUqVYHQWH 2EVHUYH] HQ RXWUH OH FKDSLWUH
©1HWWR\DJH HW HQWUHWLHQª
(OLPLQDWLRQ
(OLPLQHU OH PDWpULHO
G·HPEDOODJH
7RXV OHV pOpPHQWV G·HPEDOODJH VRQW UHF\FOD
EOHV HW OHV IHXLOOHV HW SDUWLHV HQ PRXVVH GXUH
GRLYHQW rWUH PDUTXpHV GH PDQLqUH DSSURSULpH
(OLPLQH] FRUUHFWHPHQW V Y S OH PDWpULHO
G·HPEDOODJH HW OHV pYHQWXHOV DSSDUHLOV DQ
FLHQV
9HXLOOH] REVHUYHU OHV UqJOHPHQWV QDWLRQDX[ HW
UpJLRQDX[ DLQVL TXH OH PDUTXDJH GX PDWpULHO
VpSDUDWLRQ GX PDWpULHO UDPDVVDJH GHV
GpFKHWV GpS{WV GH PDWLqUHV YDODEOHV &RQVLJQHV G·pOLPLQD
WLRQ
/·DSSDUHLO QH GRLW SDV rWUH HQOHYp DYHF OHV
GpFKHWV GRPHVWLTXHV
9RXV SRXYH] REWHQLU GHV UHQVHLJQHPHQW VXU
OHV GDWHV GH SDVVDJH RX OHV SRLQWV GH FROOHFWH
DXSUqV GX VHUYLFH GH QHWWR\DJH XUEDLQ ORFDO RX
GH O·DGPLQLVWUDWLRQ FRPPXQDOH
$WWHQWLRQ 9HXLOOH] UHQGUH LQXWLOLVDEOHV OHV DQ
FLHQV DSSDUHLOV D\DQW ILQL GH VHUYLU DYDQW GH
OHV pOLPLQHU VHFWLRQQHU OH FkEOH G·DOLPHQWD
WLRQ
'HVFULSWLRQ GH O·DSSDUHLO
(TXLSHPHQW GH OD KRWWH G·DVSLUDWLRQ
7LURLU HQ YHUUH
3DQQHDX GH FRPPDQGH
3ODTXH VLQJDOpWLTXH
/XPLqUH
)LOWUH PpWDOOLTXH
5DLOV G·H[WUDFWLRQ
5HVVRUWV
$FFHVVLRUHV VSpFLDX[
5HVVRUWV G·DUUrW
5HVVRUWV j FUDQ G·DUUrW
)LOWUH DX FKDUERQ DFWLI
3DQQHDX GH FRPPDQGH
,17(16,9
0,1
7RXFKH SULQFLSDOH 0$5&+($55(7
7RXFKH QLYHDX WXUER
7RXFKH GH VpOHFWLRQ GHV QLYHDX[ GH SXLVVDQFH
/DPSH WpPRLQ QLYHDX WXUER
/DPSH WpPRLQ QLYHDX GH SXLVVDQFH 7RXFKH DXWRPDWLVPH GH SRXUVXLWH
/DPSH WpPRLQ QLYHDX GH SXLVVDQFH /DPSH WpPRLQ DXWRPDWLVPH GH SRXUVXLWH
/DPSH WpPRLQ QLYHDX GH SXLVVDQFH 7RXFKH OXPLqUH
/D KRWWH G·DVSLUDWLRQ SHXW rWUH LQVWDOOpH SRXU GHX[ PRGHV G·H[SORLWDWLRQ GLIIpUHQWV
6\VWqPH G·pYDFXDWLRQ GH O·DLU
6\VWqPH GH UHF\FODJH GH O·DLU
/HV IXPpHV JpQpUpHV DXGHVVXV GX IR\HU VRQW QHW
WR\pHV GDQV OHV ILOWUHV j JUDLVVH SXLV DFKHPLQpHV j
O·DLU OLEUH DX PR\HQ G·XQH FRQGXLWH G·DLU G·pYDFXDWLRQ
6L XQH FRQGXLWH G·DLU G·pYDFXDWLRQ Q·HVW SDV UpDOLVDEOH
SRXU GHV UDLVRQV GH FRQVWUXFWLRQ OD KRWWH G·DVSLUDWLRQ
SHXW rWUH pTXLSpH G·XQ ILOWUH DX FKDUERQ DFWLI
VXSSOpPHQWDLUH UHWHQDQW OHV EDFWpULHV HW OHV RGHXUV
/·DLU pSXUp UHWRXUQH HQVXLWH GDQV O·HVSDFH GH OD FXL
VLQH
/H ILOWUH DX FKDUERQ DFWLI HVW GLVSRQLEOH FRPPH DFFHV
VRLUH VSpFLDO
$YDQW OD SUHPLqUH XWLOLVDWLRQ
3UHPLHU SUpQHWWR\DJH
1HWWR\HU OHV SDUWLHV H[WpULHXUHV DX PR\HQ G·XQ FKLIIRQ
LPELEp G·XQH VROXWLRQ GH ODYDJH GRXFH DILQ G·pOLPLQHU
OHV pYHQWXHOOHV WUDFHV GH IDEULFDWLRQ
$WWHQWLRQ 1H SDV HPSOR\HU GH GpWHUJHQWV
DJUHVVLIV RX DEUDVLIV /D VXUIDFH SRXUUDLW HQ
rWUH HQGRPPDJpH
0DQLSXODWLRQ GH OD KRWWH G·DVSLUDWLRQ
7RXMRXUV HQFOHQFKHU OD KRWWH G·DVSLUDWLRQ
DYDQW GH FRPPHQFHU OD FXLVVRQ
(QFOHQFKHUGpFOHQFKHU
O·DSSDUHLO
5HWLUHU OH WLURLU
3UHVVHU OD WRXFKH SULQFLSDOH
0HWWUH KRUV WHQVLRQ DX PR\HQ
GH OD WLUHWWH
3RXVVHU OH WLURLU MXVTX·HQ EXWpH
0HWWUH KRUV WHQVLRQ DX PR\HQ
GH OD WRXFKH SULQFLSDOH
3UHVVHU OD WRXFKH SULQFLSDOH
6L RQ DUUrWH O·DSSDUHLO DX PR\HQ GH OD WRXFKH
SULQFLSDOH LO IDXW YHLOOHU j FH TXH OH WLURLU VRLW GH
QRXYHDX UHQWUp
/D OXPLqUH GRLW GDQV WRXV OHV FDV rWUH FRXSpH
VpSDUpPHQW
6pOHFWLRQQHU OH QLYHDX
GH SXLVVDQFH
/D WRXFKH GH VpOHFWLRQ SRXU QLYHDX[ GH SXLVVDQFH
SHUPHW GH UpJOHU OH YHQWLODWHXU VXU WURLV QLYHDX[ GH
SXLVVDQFH
,17(16,9
(QFOHQFKHU O·DSSDUHLO
/H QLYHDX GH SXLVVDQFH VpOHFWLRQQp HQ GHUQLHU HVW
DFWLI /D ODPSH WpPRLQ FRUUHVSRQGDQWH SDUPL OHV
WURLV ODPSHV V·DOOXPH
3UHVVLRQ OD WRXFKH GH VpOHFWLRQ QLYHDX[ GH SXLV
VDQFH
/H SURFKDLQ QLYHDX GH SXLVVDQFH HVW DFWLYp /D
ODPSH WpPRLQ FRUUHVSRQGDQWH V·DOOXPH
4SWMXMSR
1SHI HI GYMWWSR
TYMWWERGI
JEMFPI
WHQLU DX FKDXG
TYMWWERGI
QS]IRRI
SRFKHU
FXLUH j IHX GRX[
DXGHVVRXV GX SRLQW
G·pEXOOLWLRQ
TYMWWERGI
QE\MQEPI
pWXYHU
FXLUH j OD YDSHXU
FXLUH j SHWLW IHX
ERXLOOLU
1LYHDX GH SXLVVDQFH ,17(16,9
,17(16,9
,17(16,9
3UHVVHU OD WRXFKH GH VpOHFWLRQ GHV QLYHDX[ GH
SXLVVDQFH MXVTX·j FH TXH OD SUHPLqUH ODPSH
WpPRLQ YHUWH V·DOOXPH
1LYHDX GH SXLVVDQFH 3UHVVHU OD WRXFKH GH VpOHFWLRQ GHV QLYHDX[ GH
SXLVVDQFH MXVTX·j FH TXH OD GHX[LqPH ODPSH
WpPRLQ YHUWH V·DOOXPH
1LYHDX GH SXLVVDQFH 3UHVVHU OD WRXFKH GH VpOHFWLRQ GHV QLYHDX[ GH
SXLVVDQFH MXVTX·j FH TXH OD WURLVLqPH ODPSH
WpPRLQ YHUWH V·DOOXPH
1LYHDX LQWHQVLI
(Q FDV GH GpYHORSSHPHQW LQWHQVH GH YDSHXU RX GH
IXPpH FRPPH RQ SHXW O·REVHUYHU DX U{WLVVDJH RX HQ
FKDXIIDQW GH O·HDX LO HVW SRVVLEOH G·DFWLRQQHU OH QLYHDX
LQWHQVLI VSpFLDOHPHQW SUpYX j FHW HIIHW
1SHI HI GYMWWSR
4SWMXMSR
,17(16,9
XVÀW
TYMWWERX
FXLUH U{WLU IULUH
(QFOHQFKHU O·DSSDUHLO
3UHVVHU OD WRXFKH µ,QWHQVLIµ
,17(16,9
0,1
/D WRXFKH µ,QWHQVLIµ HVW DFWLYH GXUDQW FLQT PLQXWHV
HQVXLWH OH YHQWLODWHXU UHYLHQW DXWRPDWLTXHPHQW DX
QLYHDX GH SXLVVDQFH VpOHFWLRQQp HQ GHUQLHU QL
YHDX SRXU DXWDQW TX·XQ QLYHDX GH SXLVVDQFH
DLW pWp VpOHFWLRQQp DXSDUDYDQW
3RXU DUUrWHU SUpPDWXUpPHQW OH QLYHDX LQWHQVLI
3UHVVHU GH QRXYHDX OD WRXFKH µQLYHDX LQWHQVLIµ
SHQGDQW OH IRQFWLRQQHPHQW
/H YHQWLODWHXU FRPPXWH DXWRPDWLTXHPHQW VXU OH
QLYHDX GH SXLVVDQFH VpOHFWLRQQp HQ GHUQLHU QL
YHDX[ SRXU DXWDQW TX·XQ QLYHDX GH SXLV
VDQFH DLW pWp VpOHFWLRQQp DXSDUDYDQW
)RQFWLRQQHPHQW
WHPSRULVp
/D WRXFKH GH O¶DXWRPDWLVPH GH SRXUVXLWH
SHUPHW
G·DVVXUHU XQ FOLPDW DPELDQW DJUpDEOH DSUqV OD FXLVVRQ
$ OD ILQ GH OD FXLVVRQ
3UHVVHU OD WRXFKH µDXWRPDWLVPH GH SRXUVXLWHµ
/D ODPSH WpPRLQ URXJH V·DOOXPH
,17(16,9
0,1
,17(16,9
0,1
/·DXWRPDWLVPH GH SRXUVXLWH DUUrWH OH YHQWLODWHXU
DX ERXW GH FLQT PLQXWHV HW OD OXPLqUH VL HOOH HQF
OHQFKpH
3RXU DUUrWHU SUpPDWXUpPHQW O·DXWRPDWLVPH GH SRXU
VXLWH
3UHVVHU GH QRXYHDX OD WRXFKH µDXWRPDWLVPH GH
SRXUVXLWHµ SHQGDQW OH VHUYLFH
/H YHQWLODWHXU FRQWLQXH GH WRXUQHU VXU OH QLYHDX GH
SXLVVDQFH VpOHFWLRQQp
(QFOHQFKHUGpFOHQFKHU
OD OXPLqUH
/D OXPLqUH HVW DOOXPpH HW pWHLQWH DYHF OD WRXFKH OX
PLqUH (JDOHPHQW ORUVTXH OD KRWWH GH YHQWLODWLRQ HVW
KRUV VHUYLFH
1HWWR\DJH HW HQWUHWLHQ
3UXGHQFH 1H SDV HPSOR\HU GH GpWHUJHQWV
DJUHVVLIV GH EURVVHV G·pSRQJHV UD\DQWHV RX
GH OD SRXGUH j UpFXUHU
1HWWR\DJH H[WpULHXU
1HWWR\HU OHV RUJDQHV H[WpULHXUV DYHF XQH VROXWLRQ GH
ODYDJH GRXFH
1HWWR\DJH GX ILOWUH
PpWDOOLTXH
$WWHQWLRQ /D QRQREVHUYDWLRQ GH FHV LQV
WUXFWLRQV GH QHWWR\DJH SHXW JpQpUHU XQ ULV
TXH G·LQFHQGLH
5HWLUHU OH ILOWUH PpWDOOLTXH
6RXOHYHU OH ILOWUH PpWDOOLTXH HQ H[HUoDQW j O·DU
ULqUH XQH SUHVVLRQ YHUV OH KDXW SXLV OH UHWLUHU YHUV
O·DYDQW
1HWWR\HU OH ILOWUH PpWDOOLTXH
/DYHU OH ILOWUH PpWDOOLTXH GDQV OH ODYHYDLVVHOOH
RX GDQV XQH VROXWLRQ GH ODYDJH SRXU YDLVVHOOH WRX
WHV OHV j VHPDLQHV SXLV ULQFHU j FKDXG HW ELHQ
ODLVVHU VpFKHU
'LVSRVHU OH ILOWUH GDQV OH ODYHYDLVVHOOH GH ID
oRQ j FH TXH O·HDX SXLVVH V·pFRXOHU FRUUHFWH
PHQW
8Q FKDQJHPHQW GH FRXOHXU GHV ILOWUHV HVW QRU
PDO OHXU IRQFWLRQ Q·HVW FHSHQGDQW SDV DIIHF
WpH
5HPHWWUH HQ SODFH OH ILOWUH
PpWDOOLTXH
(QJDJHU OH ILOWUH PpWDOOLTXH j O·DUULqUH HQ \ H[
HUoDQW XQH SUHVVLRQ YHUV OH KDXW SXLV O·HQFOLTXHWHU
j O·DYDQW
1HWWR\DJH GH O·HV
SDFH GH ILOWUDWLRQ
1HWWR\HU O·HVSDFH GH ILOWUDWLRQ DYHF XQH VROXWLRQ GH OD
YDJH GRXFH j FKDTXH UHPSODFHPHQW RX QHWWR\DJH GH
ILOWUHV PpWDOOLTXHV
1HWWR\DJH GX WLURLU
HQ YHUUH
5HWLUHU OH WLURLU HQ YHUUH
5HWLUHU OH WLURLU HQ YHUUH MXVTX·j OD EXWpH
'HWDLO $
5HOHYHU OHV UHVVRUWV IL[pV VXU OHV UDLOV G·H[WUDF
WLRQ HQ H[HUoDQW XQH SUHVVLRQ GHV LQGH[HV YHUV
OH KDXW SXLV UHWLUHU DYHF SUpFDXWLRQ OH WLURLU HQ
YHUUH $WWHQWLRQ 5HQWUHU GH QRXYHDX OHV UDLOV G·H[
WUDFWLRQ ULVTXH GH VH EOHVVHU 1HWWR\HU OH WLURLU HQ YHUUH
'HWDLO $
1HWWR\HU OH WLURLU HQ YHUUH DX PR\HQ G·XQ SURGXLW
ODYHYLWUHV DSSURSULp
5pLQWURGXLUH OD WLUHWWH HQ YHUUH
7LUHU XQ SHX OHV GHX[ UDLOV FRXOLVVDQWV ,QWURGXLUH OD WLUHWWH HQ YHUUH QHWWR\pH GDQV OHV
UDLOV FRXOLVVDQWV SXLV OD SRXVVHU MXVTX·j FH TXH OHV
UHVVRUWV V·HQFOLTXHWWHQW
3UXGHQFH &RQWU{OHU VL OHV UHVVRUWV VRQW FRU
UHFWHPHQW HQFOLTXHWpV
5HPSODFHU OH FKDUERQ
DFWLI GDQV OH ILOWUH
SRXU DXWDQW TXH O·DSSDUHLO DLW pWp pTXLSp SRXU OH IRQF
WLRQQHPHQW DYHF UHF\FODJH GH O·DLU
5HWLUHU OH ILOWUH DX FKDUERQ
DFWLI
5HWLUHU OH ILOWUH PpWDOOLTXH
7LUHU j O·DYDQW YHUV OH EDV OH ILOWUH DX FKDUERQ DFWLI
SXLV OH UHWLUHU YHUV O·DYDQW
5HPSODFHPHQW GX FKDUERQ
DFWLI
3UXGHQFH /H FKDUERQ GX ILOWUH GRLW rWUH
FKDQJp DX PRLQV XQH IRLV SDU DQ
9LVVHU OH ILOWUH DX FKDUERQ DFWLI
(OLPLQHU OH FKDUERQ XVp
,QWURGXLUH XQ QRXYHDX FKDUERQ
FKDUERQ GH UHFKDQJH 1 9LVVHU OH ILOWUH DX FKDUERQ DFWLI
0HWWUH HQ SODFH OH ILOWUH DX
FKDUERQ DFWLI
*OLVVHU YHUV OH KDXW OH ILOWUH DX FKDUERQ DFWLI DYHF
MRLQW G·DERUG GDQV OHV UHVVRUWV GH EXWpH SXLV
O·HQFOLTXHWHU j O·DYDQW
0HWWUH HQ SODFH OH ILOWUH PpWDOOLTXH
5HPSODFHPHQW GH OD ODPSH IOXRUH
VFHQWH FRPSDFWH
3UXGHQFH /RUV GX UHPSODFHPHQW GH OD
ODPSH IOXRUHVFHQWH FRPSDFWH XWLOLVHU GH QRX
YHDX OH PrPH PRGqOH 3/6 : VRFOH * 9HXLOOH] FRQVLGpUHU TXH OHV ODPSHV IOXRUH
VFHQWHV GRLYHQW rWUH pOLPLQpHV j SDUW 9RXV
SRXYH] OHV UDPHQHU j FKDTXH SRLQW GH YHQWH
FRPSpWHQW
3RXVVHU OH FRXYHUFOH GH ODPSH j O·DYDQW YHUV OH
KDXW SXLV OH UHWLUHU j O·DUULqUH YHUV OH EDV
6DLVLU OD ODPSH IOXRUHVFHQWH FRPSDFWH DX[ GHX[
H[WUpPLWpV SXLV OD UHWLUHU GX FKkVVLV DYHF SUpFDX
WLRQ
0HWWUH HQ SODFH OD QRXYHOOH ODPSH IOXRUHVFHQWH
FRPSDFWH PrPH PRGqOH $X EHVRLQ QHWWR\HU OH FRXYHUFOH GH ODPSH GDQV
XQH VROXWLRQ GH ODYDJH GRXFH ELHQ ODLVVHU VpFKHU
SXLV OH UHPRQWHU LQWURGXLUH O·DYDQW YHUV OH KDXW SXLV
UHQWUHU O·DUULqUH /H F{Wp QHUYXUp GRLW rWUH j
O·LQWpULHXU
4XH IDLUH VL (ÃVERKIQIRX
'EYWI
7SPYXMSR
+RWWH QH IRQFWLRQQH SDV
SDV GH FRXUDQW pOHFWULTXH
YpULILHU VL OD SURWHFWLRQ HVW HQ RUGUH
IXVLEOH HVW HQ RUGUH
0RWHXU GX YHQWLODWHXU QH PDUFKH SDV
YpULILHU VL OH FkEOH G·DOLPHQWDWLRQ HVW
ELHQ HQILFKp
WLURLU Q·HVW SDV VRUWL
WLUHU OH WLURLU
WRXFKH SULQFLSDOH Q·HVW SDV DFWLYpH
SUHVVHU OD WRXFKH SULQFLSDOH
3DV GH OXPLqUH
ODPSH IOXRUHVFHQWH GpIHFWXHXVH
UHPSODFHU OD ODPSH IOXRUHVFHQWH
,O \ D XQH IRUWH GpSUHVVLRQ GDQV OD
SRUWHV HW IHQrWUHV IHUPDQW WUqV ELHQ
RXYULU OD SRUWH RX OHV IHQrWUHV PDLV
SLqFH
WRXWHIRLV SDV j SUR[LPLWp LPPpGLDWH
GHV IR\HUV
'pJDJHPHQW GH IXPpH TXDQG OD
GpSUHVVLRQ
FKHPLQpH HVW HQ VHUYLFH
)RUPDWLRQ GH JRXWWHV GH JUDLVVH
(QFUDVVHPHQW WURS UDSLGH GX ILOWUH
6DOLVVXUH LPSRUWDQWH GX ERvWLHU GH OD
G·DLU H[WHUQH
KRWWH HQFOHQFKpH WURS WDUG
ERXLOOLU GH O·HDX VDQV DYRLU HQFOHQFKp
(DX GH FRQGHQVDWLRQ VXU OHV SDURLV
HQFOHQFKHU j WHPSV OD KRWWH
XWLOLVHU OH QLYHDX VXSpULHXU
UHQGUH SRVVLEOH O·DOLPHQWDWLRQ HQ DLU
OD KRWWH
KRWWH
* L
*UDLVVHV
HWW GpS{WV
Gp {W VXU OH
O PHXEOH
EO
PRQWHU XQH YDQQH SRXU DPHQpH
PDUFKH VXU XQH SXLVVDQFH G·DVSLUD
WLRQ WURS IDLEOH
LO UqJQH XQH GpSUHVVLRQ WURS IRUWH
GDQV OD SLqFH
6DOLVVXUHV LPSRUWDQWHV j O·DUULqUH GHV
ILOWUHV HW GDQV OHV FRQGXLWHV
G·pYDFXDWLRQ G·DLU
YLWHVVH GH O·DLU WURS pOHYpH
XWLOLVHU OD KRWWH j XQ QLYHDX LQIpULHXU
LO UqJQH XQH GpSUHVVLRQ WURS IRUWH
UHQGUH SRVVLEOH O·DOLPHQWDWLRQ HQ DLU
WXEH G·DLU G·pYDFXDWLRQ j SDURL OLVVH
XWLOLVHU XQ WX\DX G·pYDFXDWLRQ G·DLU
GDQV OD SLqFH
+DXWH UpVLVWDQFH j O·DLU G j
)RUPDWLRQ G·HDX GH FRQGHQVDWLRQ VXU OH
WLURLU
XQ WX\DX G·pYDFXDWLRQ G·DLU D\DQW XQ
GLDPqWUH WURS SHWLW
3XLVVDQFH G·DVSLUDWLRQ LQVXIILVDQWH SRXU
O·DLU G·pYDFXDWLRQ
XQ
WX\DX
G·pYDFXDWLRQ
G·DLU
PDO
PRQWp
GH PP GH GLDPqWUH
PLHX[ PRQWHU OH WX\DX G·pYDFXDWLRQ
G·DLU
3XLVVDQFH G·DVSLUDWLRQ LQVXIILVDQWH
DYHF
V\VWqPH GH UHF\FODJH GH O·DLU
UHPSODFHU OH FKDUERQ GDQV OH ILOWUH DX
OH FDV pFKpDQW PHWWUH HQ SODFH XQ
FKDUERQ DFWLI
FKDUERQ GDQV OH ILOWUH DX FKDUERQ DF
WLI HVW VDWXUp
QRXYHDX ILOWUH FRPSOHW
$WWHQWLRQ /HV DSSDUHLOV HQGRPPDJpV QH
GRLYHQW SDV rWUH XWLOLVpV (Q FDV GH GpUDQJH
PHQW RX GH GpIHFWXRVLWp YHXLOOH] GpFOHQFKHU
OHV SURWHFWLRQV RX OHV GpYLVVHU
$WWHQWLRQ 1H SURFpGHU j DXFXQH LQWHUYHQWLRQ
VXU O·DSSDUHLO 'HV WUDYDX[ HIIHFWXpV GH PDQ
LqUH QRQ FRQIRUPH SHXYHQW rWUH OD FDXVH GH
GRPPDJHV PDWpULHOV HW FRUSRUHOV
6L FHV FRQVHLOV QH YRXV SHUPHWWHQW SDV G·pOLPLQHU OHV
GpUDQJHPHQWV RX OHV GpIHFWXRVLWpV YHXLOOH] YRXV
DGUHVVHU DX VHUYLFH DSUqVYHQWH
,QVWUXFWLRQV G·LQVWDOODWLRQ
5qJOHV GH VpFXULWp
$WWHQWLRQ /D GLVWDQFH GH VpFXULWp HQWUH OD
VXUIDFH GH FXLVVRQ HW OD KRWWH GRLW rWUH GH FP SRXU OHV IR\HUV pOHFWULTXHV HW G·DX PRLQV
FP SRXU OHV FXLVLQLqUHV j JD]
(Q FDV G·LQWHUYHQWLRQ GX VHUYLFH O·DSSDUHLO GRLW
rWUH FRXSp GX VHFWHXU UHWLUHU OD ILFKH GH FRX
UDQW
125
125
4/6= 508
5/6= 635
6/6= 762
5/6= 635
,O IDXW REVHUYHU VFUXSXOHXVHPHQW OHV GLUHFWL
YHV JpQpUDOHV VXU O·H[SORLWDWLRQ G·DSSDUHLOV
pOHFWULTXHV OHV SUHVFULSWLRQV GX IRXUQLVVHXU
G·pOHFWULFLWp FRPSpWHQW DLQVL TXH OHV LQGLFD
WLRQV FRQWHQXHV GDQV FHV LQVWUXFWLRQV G·LQVWDO
ODWLRQ
201
319
1629
1502
2050
0-50
20
138
49
275
max. 140
0RQWDJH SRXU O·DLU
G·pYDFXDWLRQ
/HV IXPpHV JpQpUpHV DXGHVVXV GX IR\HU VRQW QHW
WR\pHV GDQV OHV ILOWUHV j JUDLVVH SXLV DFKHPLQpHV j
O·DLU OLEUH DX PR\HQ G·XQH FRQGXLWH G·DLU G·pYDFXDWLRQ
100
([LJHQFHV UHODWLYHV j OD FRQ
GXLWH G·DLU G·pYDFXDWLRQ
495
N 330
$WWHQWLRQ /·DLU pYDFXp QH GRLW SDV rWUH GLULJp
GDQV OD FKHPLQpH V·LO \ D GHV JD] G·pFKDSSH
PHQW SURYHQDQW G·DXWUHV DSSDUHLOV HQWUDvQpV
SDU XQH pQHUJLH QRQ pOHFWULTXH ,O IDXW DVVXUHU
XQH YHQWLODWLRQ VXIILVDQWH VL OD KRWWH HW GHV DS
SDUHLOV IRQFWLRQQDQW DYHF XQH pQHUJLH QRQ
pOHFWULTXH VRQW XWLOLVpV HQ PrPH WHPSV
(Q RXWUH LO IDXW REVHUYHU OHV UpJOHPHQWDWLRQV
GH OD SROLFH FDQWRQDOH GX IHX
A 319
125
823
825
GLDPqWUH PP
WXEH G·DLU G·pYDFXDWLRQ j SDURL OLVVH
SRVH RSWLPDOH RIIUDQW OD UpVLVWDQFH j O·DLU OD SOXV SH
WLWH SRVVLEOH
$WWHQWLRQ 6L FHV H[LJHQFHV QH VRQW SDV RE
VHUYpHV OH GpELW G·DLU EDLVVHUD
max. 140
4/6= 508
127
5/6= 635
0RQWDJH DYHF DUPRLUH j FRQGLPHQWV KDXWHXU PP
QHXYH HW PRQWDJH DYHF DUPRLUH j FRQGLPHQWV
KDXWHXU PP DYHF OD SRUWH PP PDUFKp GH UHPSODFHPHQW
max. 140
0RQWDJH SRXU UHF\
FODJH GH O·DLU
*ULOOH GH YHQWLODWLRQ PLQ FP
6L XQH FRQGXLWH G·DLU G·pYDFXDWLRQ Q·HVW SDV UpDOLVDEOH
SRXU GHV UDLVRQV GH FRQVWUXFWLRQ OD KRWWH G·DVSLUDWLRQ
SHXW rWUH pTXLSpH G·XQ ILOWUH DX FKDUERQ DFWLI
VXSSOpPHQWDLUH UHWHQDQW OHV EDFWpULHV HW OHV RGHXUV
/·DLU pSXUp UHWRXUQH HQVXLWH GDQV O·HVSDFH GH OD FXL
VLQH
PD[ 3UXGHQFH 3RXU OH IRQFWLRQQHPHQW DYHF UHF\
FODJH GH O·DLU LO IDXW UHWLUHU OHV YROHWV GH UHWH
QXH VLQRQ OD KRWWH G·DVSLUDWLRQ QH IRQFWLRQQHUD
SDV
400
300
Pa
Intensif
200
Niveau 3
Niveau 2
100
Niveau 1
0
0
100
200
300
400
500
600
m3/h
$
1
'pSRVH GHV YROHWV GH UHWHQXH
3ODFHU YHUWLFDOHPHQW OH YROHW GH UHWHQXH
3RXVVHU YHUV XQ F{Wp HW VRUWLU O·DXWUH F{Wp YHUV
OH KDXW 2.
1.
'HVFULSWLRQ GX PRQWDJH
3UXGHQFH $YDQW GH PRQWHU OD KRWWH G·DVSLUD
WLRQ LO IDXW GpSRVHU OHV FRLQV HQ SRO\VW\UqQH
H[SDQVp GDQV OHV SDURLV ODWpUDOHV OHV ILOWUHV HW
OH WLURLU HQ YHUUH YRLU FKDSLWUH ©1HWWR\DJH HW
HQWUHWLHQª 3UXGHQFH /HV YLV HW OHV FKHYLOOHV VRQW
FRQoXHV SRXU XQH pSDLVVHXU GH OD SDURL GH
PP DX PLQLPXP
3UXGHQFH /D KRWWH G·DVSLUDWLRQ GRLW rWUH IL[pH
GDQV OH PHXEOH DX PR\HQ GH YLV DLQVL TX·D
YHF OHV GRLJWV GH IL[DWLRQ SUHVFULWV , ,, UH
VSHFWLYHPHQW [ j GURLWH HW [ j JDXFKH
3RLQWHU OHV WURXV GDQV OH PHXEOH j GURLWH HW j JDX
FKH DX PR\HQ G·XQ JDEDULW GH SHUoDJH
)L[HU OD FKHYLOOH , DYHF XQH YLV
*DEDULW GH GURLWH
[ ,
[
0RQWDJH GDQV XQH DUPRLUH
VXSpULHXUH
D
7UDFHU OHV ODQJXHWWHV j O·DYDQW HW j O·DUULqUH
E
&DVVHU HW H[WUDLUH OHV ODQJXHWWHV j SDUWLU GX KDXW
0RQWDJH HQWUH GHX[ DUPRLUHV
VXSpULHXUHV
3RXU OH PRQWDJH HQWUH GHX[ DUPRLUHV
VXSpULHXUHV QH SDV UHWLUHU OD ODQJXHWWH
b
a
6RXOHYHU OD KRWWH G·DVSLUDWLRQ MXVTX·DX QLYHDX GX
GRLJW SXLV OD JOLVVHU GDQV OH JXLGDJHVXSSRUW VH
ORQ IOqFKH 7RXW GH VXLWH DSUqV O·HQFOLTXHWDJH SURFpGHU
LPPpGLDWHPHQW DX YLVVDJH GX GRLJW ,, GH IL[DWLRQ
3UXGHQFH 'RLJW GH IL[DWLRQ VHORQ GpWDLO $
FKDQIUHLQ SRXU OD WrWH GH YLV $SUqV OD IL[DWLRQ ODWpUDOH GH OD KRWWH GH YHQWLOD
WLRQ FHOOHFL GRLW rWUH IL[pH HQ SOXV YHUV OH KDXW
[ ,,
[
)L[HU OD KRWWH GH YHQWLODWLRQ j WUDYHUV OHV GHX[ WURXV
j O·DUPRLUH VXSpULHXUH DYHF OHV GHX[ YLV [
IRXUQLHV DYHF O·pTXLSHPHQW
ID
(QILFKHU OD ILFKH GX FkEOH GH UDFFRUGHPHQW GDQV
OD SULVH GH FRXUDQW DSSURSULpH
[
3UXGHQFH /D ILFKH GRLW rWUH DFFHVVLEOH DSUqV
OH PRQWDJH
3RXVVHU OH ERvWLHU GH ODPSH VHORQ OD IOqFKH FRQWUH
OD SDURL
PD[ PP
0RQWDJH GX ILOWUH DX
FKDUERQ DFWLI
9
9DODEOH VHXOHPHQW SRXU O·H[SORLWDWLRQ DYHF UHF\FODJH
GH O·DLU
8
10
3UXGHQFH /HV TXDWUH UHVVRUWV GRLYHQW rWUH
XWLOLVpHV SRXU DVVXUH XQ IRQFWLRQQHPHQW RSWL
PDO
fa
1
7LUHU OH GLVSRVLWLI GH GpFKDUJHPHQW 5
6RUWLH OH ILOWUH PpWDOOLTXH ,QVpUHU OHV UHVVRUWV G·DUUrW GHUULqUH j JDXFKH HW
j GURLWH GX F{Wp ORQJLWXGLQDO GH O·RXYHUWXUH G·pYD
FXDWLRQ HQWUH OH ERvWLHU HQ W{OH HW FHOXL HQ SODVWLTXH
MXVTX·j OD EXWpH
,QVpUHU OHV UHVVRUWV j FUDQ G·DUUrW GHYDQW VXU OHV
F{Wp pWURLWV GH O·RXYHUWXUH G·pYDFXDWLRQ HQWUH OH
ERvWLHU HQ W{OH HW FHOXL HQ SODVWLTXH MXVTX·j OD EXWpH
9
9
8
8
,QWURGXLUH OH ILOWUH j FKDUERQ DFWLI DYHF OH MRLQW
YHUV OH KDXW G·DERUG GHUULqUH GDQV OHV UHVVRUWV
G·DUUrW SXLV O·HQFOLTXHWHU GHYDQW
fa
,QWURGXLUH OH ILOWUH PpWDOOLTXH 5DFFRUGHPHQW pOHF
WULTXH DOLPHQWDWLRQ
3ULVH
$WWHQWLRQ /H UDFFRUGHPHQW pOHFWULTXH GRLW
rWUH HIIHFWXp SDU XQ LQVWDOODWHXU FRQFHVVLRQ
QDLUH
3UXGHQFH /D ILFKH GRLW rWUH DFFHVVLEOH DSUqV
OH PRQWDJH
,O IDXW SUpYRLU XQH SULVH GH FRXUDQW GX W\SH RX /D ORQJXHXU GX FkEOH GH UDFFRUGHPHQW HVW G·HQYLURQ
P
/RUV GX UHPSODFHPHQW GH OD OLJQH GH UDFFRUGHPHQW LO
IDXW SUpYRLU XQ W\SH GH FkEOH pTXLYDOHQW DX PRLQV j
+55) 1XPpUR GH SLqFH ,QVWDOODWLRQ G·XQH
YDQQH H[WHUQH G·D
PHQpH G·DLU
,O \ D OD SRVVLELOLWp GH IDLUH LQVWDOOHU XQH YDQQH H[WHUQH
G·DPHQpH G·DLU SDU XQ VSpFLDOLVWH pOHFWULFLHQ
/·RXYHUWXUH % GDQV OH FRXYHUFOH * DYHF DUUrW GH
WUDFWLRQ HVW SUpYXH SRXU UDFFRUGHU XQ FkEOH H[WHUQH
5DFFRUGHPHQW DX PR\HQ G·XQ FRQQHFWHXU $03 [
PP VXU OHV OHV ILFKHV SODWHV 1 1· 3( HW VHORQ OH
W\SH GH YDQQH VXU / HQ SHUPDQHQFH VRXV WHQVLRQ 6RUWLH H[WHUQH YHQWLODWLRQ
5DFFRUGHPHQW DX VHFWHXU
&DUDFWpULVWLTXHV WHFKQLTXHV
(QFRPEUHPHQW
+DXWHXU WRWDOH
+DXWHXU G·DSSDUHLO YLVLEOH
/DUJHXU
3URIRQGHXU
3URIRQGHXU DYHF WLURLU RXYHUW
PP
PP
PP
PP
PP
'LVWDQFH PLQLPDOH SDU UDSSRUW
j OD VXUIDFH GH FXLVVRQ
)R\HU pOHFWULTXH
)R\HU DX JD]
PP
PP
7HQVLRQ GH UDFFRUGHPHQW
9 a +]
3XLVVDQFH DEVRUEpH
3XLVVDQFH WRWDOH
3XLVVDQFH PD[ GH OD ODPSH
3RLGV WRWDO
:
[ :
.J
3UHVFULSWLRQV QRUPHV
GLUHFWLYHV
&HW DSSDUHLO HVW FRQIRUPH DX[ GLUHFWLYH &(
&(( GX 'LUHFWLYH VXU OD EDVVH WHQVLRQ
&(( GX 'LUHFWLYH &(0 \ FRPSULV GLUHFWLYH GH PRGLILFDWLRQ &((
&((
6HUYLFH
/H VHUYLFH DSUqVYHQWH (OHFWUROX[ PHW XQ SHUVRQQHO
TXDOLILp j OD GLVSRVLWLRQ GH VHV FOLHQWV
$YDQW GH IDLUH DSSHO DX
VHUYLFH DSUqV YHQWH
$VVXUH]YRXV TXH YRXV Q·DYH] IDLW DXFXQH HUUHXU GH
PDQLSXODWLRQ
&RQWU{OH] YRWUH KRWWH G·DVSLUDWLRQ ©4XH IDLUH VL ª
9RXV YRXOH] VROOLFLWHU
OH VHUYLFH DSUqV YHQWH
1RWH] OHV LQGLFDWLRQV VXLYDQWHV TXH YRXV WURXYH
UH] VXU OD SODTXH VLJQDOpWLTXH GH YRWUH DSSDUHLO
1XPpUR GH VpULH
'pVLJQDWLRQ GH PRGqOH
1 GH SURGXLW
9HXLOOH] WRXMRXUV LQGLTXHU FHV GRQQpHV VL
YRXV GHPDQGH] O·LQWHUYHQWLRQ GX VHUYLFH
DSUqVYHQWH
YRXV FRPPDQGH] GHV SLqFHV GH UHFKDQJH
RX GHV DFFHVVRLUHV
YRXV DYH] GHV TXHVWLRQV G·RUGUH WHFKQLTXH
1XPpUR GH VpULH
(/(&752/8;
N:
3URG QU
9
+
S
(= 7\S
1RWH] PLQXWLHXVHPHQW YRV REVHUYDWLRQV YRXV
VLPSOLILHUH] DLQVL O·DQDO\VH SUpOLPLQDLUH HW OH WUDYDLO
GH QRV WHFKQLFLHQV
&RPSRVH] OH QXPpUR GH VHUYLFH 9RWUH DSSHO VHUD DXWRPDWLTXHPHQW GpYLp YHUV OH
SRLQW GH VHUYLFH OH SOXV SURFKH
6R\H] Oj ORUVTXH OH WHFKQLFLHQ VH SUpVHQWHUD j YR
WUH GRPLFLOH FDU LO D EHVRLQ G·LQIRUPDWLRQV
6HULH
'$ 6/ 'pVLJQDWLRQ GH PRGqOH
/D SODTXH VLJQDOpWLTXH VH WURXYH GDQV OH ERvWLHU GH OD
ODPSH
a+]
.XQGHQGLHQVW
6HUYLFH DSUqV YHQWH
6HUYL]LR GRSR YHQGLWD
6HUYLFHVWHOOHQ
3RLQWV GH VHUYLFH
6FKlQLV
%LOWQHUVWUDVVH
5pFK\
5RXWH GH *U{QH
=ULFK0lJHQZLO
0lJHQZLO
,QGXVWULHVWU 3UpYHUHQJHV
/H 7UpVL 6HUYL]LR GRSR YHQGLWD
*UDQFLD
=RQD ,QGXVWULDOH (
*RVVDX
3RVWVWUDVVH 3UDWWHOQ
5KHLQSDUN&HQWHU
1HW]LERGHQVWUE
:LQWHUWKXU
%UJOLVWUDVVH 6HUYLFH+HOSOLQH
(PPHQ
%XKRO]VWUDVVH &KXU
&RPHUFLDOVWUDVVH ,WWLJHQ%HUQ
(\ (UVDW]WHLOYHUNDXI
3RLQW GH YHQWH
GH UHFKDQJH
9HQGLWD SH]]L GL
ULFDPELR
7HO 7pO 7HO )DFKEHUDWXQJ 9HUNDXI
'HPRQVWUDWLRQ 9HQWH
&RQVXOHQWH FXFLQD 9HQGLWD
7HO 7pO 7HO *DUDQWLH
*DUDQWLH
*DUDQ]LD
0lJHQZLO
,QGXVWLHVWUDVVH =ULFK
%DGHQHUVWUDVVH :LU JHZlKUHQ DXI DOOHQ 3URGXNWHQ
LH LQ GHU 6FKZHL] JHNDXIW XQG LQ
%HWULHE VLQG HLQH HLQMlKULJH 9ROO
*DUDQWLH JHUHFKQHW DE /LHIHUGDWXP
DQ GHQ (QGYHUEUDXFKHU 0DVV
JHEHQG IU GHQ *DUDQWLHDQVSUXFK
LVW GLH )DNWXUD RGHU HLQ HQW
VSUHFKHQGHU 9HUNDXIVEHOHJ
0lJHQZLO
,QGXVWULHVWUDVVH =ULFK
%DGHQHUVWUDVVH /·XWLOLVDWHXU ILQDO GH WRXW SURGXLW
DFKHWp HW XWLOLVp HQ 6XLVVH
EpQpILFLH G·XQH JDUDQWLH FRPSOqWH
G·XQH DQQpH j SDUWLU GH OD GDWH GH
OLYUDLVRQ /D IDFWXUH RX OH MXVWLILFDWLI
G·DFKDW FRUUHVSRQGDQW IDLW IRL HQ OD
PDWLqUH
0lJHQZLO
,QGXVWULHVWUDVVH =ULFK
%DGHQHUVWUDVVH 3HU TXHVWR SURGRWWR FRQFHGLDPR
XQD JDUDQ]LD GL PHVL D SDUWLUH
GHOOD GDWD GL YHQGLWD /D JDUDQ]LD q
YDOLGD GLHWUR SUHVHQWD]LRQH GHOOD
IDWWXUD R GHOOR VFRQWULQR G·DFTXLVWR
(/(&752/8; $*
%DGHQHUVWUDVVH &+ =h5,&+
. E\ (OHFWUROX[
7HO )D[ 7HOH[ ">
Публичная ссылка обновлена
Публичная ссылка на ваш чат обновлена.
