Faure CVC698W Manuel utilisateur

CUISINIERE
CVC 698
7DEOH GHV PDWLqUHV
$ /·$77(17,21 '( /·87,/,6$7(85
$ /·$77(17,21 '( /·,167$//$7(85
$YHUWLVVHPHQWV LPSRUWDQWV &$5$&7(5,67,48(6 7(&+1,48(6 '(6&5,37,21 '( 9275( &8,6,1,(5(
,167$//$7,21 /·,17(5,(85 '8 )285 /( 352*5$00$7(85 5(03/$&(0(17 '( /·$0328/(
'·(&/$,5$*( &216(,/6 $9$17 /$ 35(0,(5(
87,/,6$7,21 &200(17 87,/,6(5 /$ 7$%/(
'( &8,6621 &200(17 87,/,6(5 /( )285 /(6 ',))(5(17(6 326,7,216 '(
&8,6621 &216(,/6 '·87,/,6$7,21 /$ 7$%/(
'( &8,6621 &216(,/6 '·87,/,6$7,21 /( )285
*8,'(6 '(6 &8,66216 (175(7,(1 (7 1(772<$*( (1 &$6 '·$120$/,( '(
)21&7,211(0(17 &21',7,216 '( *$5$17,( 6(59,&( $35(69(17( /H VpOHFWHXU GH IRQFWLRQV /H WKHUPRVWDW /H YR\DQW PDUFKH /H YR\DQW UpJXODWLRQ /HV DFFHVVRLUHV GX IRXU /D FXLVVRQ WUDGLWLRQQHOOH /D FXLVVRQ DX PD[L JULO /D FXLVVRQ GHV YLDQGHV /D FXLVVRQ DX WRXUQHEURFKH /D FXLVVRQ SDU O·pOpPHQW FKDXIIDQW LQIpULHXU
&RPPHQW XWLOLVHU YRWUH QRWLFH "
/HV V\PEROHV VXLYDQWV YRXV JXLGHURQW WRXW DX ORQJ GH
O·XWLOLVDWLRQ GH YRWUH QRWLFH ,QVWUXFWLRQV GH VpFXULWp
'HVFULSWLRQ G·RSpUDWLRQV pWDSH SDU pWDSH
&RQVHLOV HW UHFRPPDQGDWLRQV
,QIRUPDWLRQV VXU O·HQYLURQQHPHQW
$YHUWLVVHPHQWV LPSRUWDQWV
&RQVHUYH] FHWWH QRWLFH G·XWLOLVDWLRQ DYHF YRWUH DSSDUHLO 6L O·DSSDUHLO GHYDLW rWUH YHQGX RX FpGp j XQH DXWUH SHUVRQQH
DVVXUH]YRXV TXH OD QRWLFH G·XWLOLVDWLRQ O·DFFRPSDJQH /H QRXYHO XWLOLVDWHXU SRXUUD DORUV rWUH LQIRUPp GX
IRQFWLRQQHPHQW GH FHOXLFL HW GHV DYHUWLVVHPHQWV V·\ UDSSRUWDQW &HV DYHUWLVVHPHQWV RQW pWp UpGLJpV SRXU YRWUH
VpFXULWp HW FHOOH G·DXWUXL
Ÿ 1H WLUH] MDPDLV YRWUH DSSDUHLO SDU OD SRLJQpH GH OD
8WLOLVDWLRQ
SRUWH
Ÿ &HW DSSDUHLO D pWp FRQoX SRXU rWUH XWLOLVp SDU GHV
Ÿ 9HLOOH] j QH ULHQ ODLVVHU VXU OD WDEOH SHQGDQW
DGXOWHV 9HXLOOH] j FH TXH OHV HQIDQWV Q·\ WRXFKHQW
O·XWLOLVDWLRQ GHV IR\HUV WRUFKRQV IHXLOOH
SDV HW QH O·XWLOLVHQW SDV FRPPH XQ MRXHW
G·DOXPLQLXP
Ÿ $ OD UpFHSWLRQ GH O·DSSDUHLO GpEDOOH]OH RX
Ÿ 1H VWRFNH] SDV GH SURGXLWV G·HQWUHWLHQ RX GH
IDLWHVOH GpEDOOHU LPPpGLDWHPHQW 9pULILH] VRQ
SURGXLWV LQIODPPDEOHV GDQV OH WLURLU
DVSHFW JpQpUDO )DLWHV OHV pYHQWXHOOHV UpVHUYHV
SDU pFULW VXU OH ERQ GH OLYUDLVRQ GRQW YRXV JDUGHUH]
Ÿ 3RXU OH ERQ FRXOLVVHPHQW GX WLURLU DVVXUH]YRXV
XQ H[HPSODLUH
TX·DXFXQ REMHW QH VH WURXYH VRXV OH WLURLU
Ÿ
9RWUH DSSDUHLO HVW GHVWLQp j XQ XVDJH GRPHVWLTXH
QRUPDO 1H O·XWLOLVH] SDV j GHV ILQV FRPPHUFLDOHV
RX LQGXVWULHOOHV RX SRXU G·DXWUHV EXWV TXH FHOXL
SRXU OHTXHO LO D pWp FRQoX
Ÿ
1H IDLWHV MDPDLV IRQFWLRQQHU YRWUH WDEOH GH FXLVVRQ
j YLGH VDQV UpFLSLHQW GHVVXV
Ÿ
1·HPSOR\H] MDPDLV OH SODWHDX PXOWLXVDJHV
FRPPH SODW j U{WLU
Ÿ
$YDQW OD SUHPLqUH XWLOLVDWLRQ GH YRWUH DSSDUHLO
IDLWHV OH FKDXIIHU XQH IRLV j YLGH $VVXUH]YRXV
DORUV TXH OD SLqFH VRLW VXIILVDPPHQW DpUpH 90&
YHQWLODWLRQ
PpFDQLTXH
FRQWU{OpH
HQ
IRQFWLRQQHPHQW RX IHQrWUH RXYHUWH
Ÿ
(Q HQIRXUQDQW RX HQ VRUWDQW YRV SODWV GX IRXU
SUHQH] OD SUpFDXWLRQ GH QH SDV YRXV DSSURFKHU
GHV pOpPHQWV FKDXIIDQWV VXSpULHXUV HW XWLOLVH] GHV
JDQWV WKHUPLTXHV GH FXLVLQH
Ÿ
1H SODFH] MDPDLV GH SDSLHU G·DOXPLQLXP
GLUHFWHPHQW HQ FRQWDFW DYHF OD VROH OD FKDOHXU
DFFXPXOpH SRXUUDLW HQWUDvQHU XQH GpWpULRUDWLRQ GH
O·pPDLO
6XU OD SRUWH RXYHUWH GX IRXU Ÿ
1H PRGLILH] SDV RX Q·HVVD\H] SDV GH PRGLILHU OHV
FDUDFWpULVWLTXHV
GH
FHW
DSSDUHLO
&HOD
UHSUpVHQWHUDLW XQ GDQJHU SRXU YRXV
Ÿ
/D IDoDGH GH YRWUH DSSDUHLO HVW FKDXGH SHQGDQW
O·XWLOLVDWLRQ HW OH QHWWR\DJH pORLJQH] OHV MHXQHV
HQIDQWV
Ÿ
3RXU FHW DSSDUHLO QRXV YRXV SURSRVRQV XQ NLW
SRUWH IURLGH GLVSRQLEOH HQ RSWLRQ DXSUqV GH YRWUH
UHYHQGHXU YRLU &KDSLWUH ´&DUDFWpULVWLTXHV
WHFKQLTXHVµ
Ÿ
$VVXUH]YRXV TXH OHV HQIDQWV QH PDQLSXOHQW SDV
OHV FRPPDQGHV GH O·DSSDUHLO
Ÿ
(ORLJQH] OHV MHXQHV HQIDQWV GH O·DSSDUHLO SHQGDQW
VRQ IRQFWLRQQHPHQW 9RXV pYLWHUH] DLQVL TX·LOV VH
EU€OHQW HQ WRXFKDQW OD VXUIDFH GH OD WDEOH RX HQ
UHQYHUVDQW XQ UpFLSLHQW GH FXLVVRQ
Ÿ
/HV WpPRLQV GH FKDOHXU UpVLGXHOOH V·DOOXPHQW SRXU
VLJQDOHU TXH OHV IR\HUV IRQFWLRQQHQW RX TX·LOV VRQW
HQFRUH FKDXGV 7HQH] pORLJQpV OHV MHXQHV HQIDQWV
GH O·DSSDUHLO MXVTX·j O·H[WLQFWLRQ GH FHV WpPRLQV
Ÿ
3RXU pYLWHU G·HQGRPPDJHU OHV FRPPDQGHV GH
YRWUH DSSDUHLO QH ODLVVH] SDV OD SRUWH RXYHUWH
ORUVTX·LO HVW HQ IRQFWLRQQHPHQW RX HQFRUH FKDXG
Ÿ
6L YRXV XWLOLVH] XQ DSSDUHLO pOHFWULTXH j ILO j
SUR[LPLWp GH YRWUH FXLVLQLqUH SDU H[HPSOH XQ
EDWWHXU pOHFWULTXH DVVXUH]YRXV TXH OH ILO GH
FHOXLFL QH ULVTXH SDV GH WRXFKHU XQH VXUIDFH WUqV
FKDXGH TXL VHUDLW VXVFHSWLEOH GH OH IDLUH IRQGUH RX
ELHQ TXH VRQ ILO QH ULVTXH SDV G·rWUH FRLQFp GDQV
OD SRUWH GX IRXU
Ÿ
(Q SOXV GHV DFFHVVRLUHV IRXUQLV DYHF YRWUH
FXLVLQLqUH Q·XWLOLVH] TXH GHV SODWV GHV PRXOHV j
JkWHDX[ UpVLVWDQWV j GH KDXWHV WHPSpUDWXUHV
VXLYH] OHV LQVWUXFWLRQV GHV IDEULFDQWV
Ÿ
Ÿ
1H ODLVVH] ULHQ VXU OD WDEOH GH FXLVVRQ 8QH PLVH
HQ
IRQFWLRQQHPHQW
DFFLGHQWHOOH
SRXUUDLW
SURYRTXHU XQ LQFHQGLH
Ÿ
(YLWH] GH ODLVVHU WRPEHU TXRL TXH FH VRLW VXU OD
VXUIDFH YLWURFpUDPLTXH 8Q FKRF SRQFWXHO FRPPH
SDU H[HPSOH OD FKXWH G·XQH VDOLqUH SHXW SURYRTXHU
XQH ILVVXUH RX XQH FDVVXUH GX YHUUH
Ÿ
1H UHJDUGH] SDV IL[HPHQW OHV ODPSHV j KDORJqQH
GHV IR\HUV GH FXLVVRQ VL YRWUH DSSDUHLO HQ HVW
pTXLSp
QH SRVH] SDV GH FKDUJH ORXUGH
DVVXUH]YRXV TX·XQ HQIDQW QH SXLVVH QL
PRQWHU QL V·DVVHRLU
Ÿ
Ÿ
Ÿ
,QVWDOODWLRQ
$SUqV XWLOLVDWLRQ GH YRWUH FXLVLQLqUH DVVXUH]YRXV
TXH WRXWHV OHV FRPPDQGHV VH WURXYHQW VXU OD
SRVLWLRQ $UUrW
Ÿ
9pULILH] TX·DXFXQ pOpPHQW QH VRLW VRXV WHQVLRQ HW
TXH OHV SDURLV VRLHQW VXIILVDPPHQW UHIURLGLHV
DYDQW GH SURFpGHU DX QHWWR\DJH GH YRWUH
FXLVLQLqUH
6L O·LQVWDOODWLRQ pOHFWULTXH GH YRWUH KDELWDWLRQ
QpFHVVLWH XQH PRGLILFDWLRQ SRXU OH EUDQFKHPHQW
GH YRWUH DSSDUHLO IDLWHV DSSHO j XQ pOHFWULFLHQ
TXDOLILp
Ÿ
'HEUDQFKH] O·DSSDUHLO RX HQOHYH] OH IXVLEOH
FRUUHVSRQGDQW j OD OLJQH GH EUDQFKHPHQW GH OD
FXLVLQLqUH VL OD FXLVLQLqUH SUpVHQWH XQH TXHOFRQTXH
DQRPDOLH
3RXU REWHQLU GH ERQV UpVXOWDWV FXOLQDLUHV HW
G·XWLOLVDWLRQ YHLOOH] j FH TXH YRWUH DSSDUHLO VRLW
WRXMRXUV SURSUH ORUV GH OD FXLVVRQ GH FHUWDLQHV
SUpSDUDWLRQV OHV SURMHFWLRQV JUDLVVHXVHV SHXYHQW
GpJDJHU GHV RGHXUV GpVDJUpDEOHV
Ÿ
1·XWLOLVH] MDPDLV G·DSSDUHLOV j YDSHXU RX j KDXWH
SUHVVLRQ SRXU QHWWR\HU OH IRXU H[LJHQFHV UHODWLYHV
j OD VpFXULWp pOHFWULTXH
Ÿ
/·XWLOLVDWLRQ GH SURGXLWV G·HQWUHWLHQ QRQ DGDSWpV
SURYRTXH GHV pUDIOXUHV DWWDTXH OD VXUIDFH RX D
SRXU FRQVpTXHQFH XQH GpFRORUDWLRQ GX GpFRU
&·HVW SRXUTXRL LO HVW LPSpUDWLI G·XWLOLVHU
H[FOXVLYHPHQW XQ SURGXLW G·HQWUHWLHQ 63(&,$/
7$%/(6
9,752&(5$0,48(6
1·XWLOLVH]
pJDOHPHQW HQ DXFXQ FDV GHV REMHWV WUDQFKDQWV
SRXU UHWLUHU OHV GpERUGHPHQWV 8WLOLVH]
XQLTXHPHQW XQ JUDWWRLU VSpFLDO TXH YRXV SRXYH]
YRXV SURFXUHU GDQV OH FRPPHUFH
1RWUH UHVSRQVDELOLWp QH VDXUDLW rWUH HQJDJpH HQ
FDV GH PDXYDLVH XWLOLVDWLRQ HW GH QRQUHVSHFW GHV
UqJOHV GH VpFXULWp 9HLOOH] pJDOHPHQW j UHVSHFWHU
VFUXSXOHXVHPHQW OHV LQVWUXFWLRQV G·HQWUHWLHQ
(Q FDV G·DQRPDOLH GH IRQFWLRQQHPHQW UHSRUWH]YRXV
G·DERUG DX FKDSLWUH ´(1 &$6 '·$120$/,( '(
)21&7,211(0(17´ 6L PDOJUp WRXWHV OHV
YpULILFDWLRQV XQH LQWHUYHQWLRQ V·DYqUH QpFHVVDLUH OH
YHQGHXU GH YRWUH DSSDUHLO HVW OH SUHPLHU KDELOLWp j
LQWHUYHQLU $ GpIDXW GpPpQDJHPHQW GH YRWUH SDUW
IHUPHWXUH GX PDJDVLQ R YRXV DYH] HIIHFWXp
O·DFKDW YHXLOOH] FRQVXOWHU O·$VVLVWDQFH 7HFKQLTXH
&RQVRPPDWHXUV TXL YRXV FRPPXQLTXHUD DORUV
O·DGUHVVH G·XQ 6HUYLFH $SUqV9HQWH ,QGLTXH] OD
UpIpUHQFH FRPPHUFLDOH HW OH QXPpUR GH VpULH GH YRWUH
DSSDUHLO TXL ILJXUHQW VXU OD SODTXH VLJQDOpWLTXH
1·HVVD\H] SDV GH UpSDUHU YRWUH DSSDUHLO YRXVPrPH
FHFL SRXUUDLW rWUH OD FDXVH G·LQFLGHQWV
(Q FDV G·LQWHUYHQWLRQ VXU YRWUH DSSDUHLO H[LJH] GX
6HUYLFH $SUqV9HQWH OHV SLqFHV GH UHFKDQJH
FHUWLILpHV &RQVWUXFWHXU
3URWHFWLRQ GH O·HQYLURQQHPHQW
7RXV OHV PDWpULDX[ PDUTXpV SDU OH V\PEROH
VRQW
UHF\FODEOHV 'pSRVH]OHV GDQV XQH GpFKHWWHULH
SUpYXH j FHW HIIHW UHQVHLJQH]YRXV DXSUqV GHV
VHUYLFHV GH YRWUH FRPPXQH SRXU TX·LOV SXLVVHQW rWUH
UpFXSpUpV HW UHF\FOpV
6L YRXV SURFpGH] j OD PLVH j OD FDVVH GH YRWUH
DSSDUHLO PHWWH] KRUV G·XVDJH FH TXL SRXUUDLW
UHSUpVHQWHU XQ GDQJHU SDU H[HPSOH FRXSH] OH FkEOH
G·DOLPHQWDWLRQ DX UDV GH O·DSSDUHLO
$YDQW G·XWLOLVHU YRWUH DSSDUHLO YHXLOOH]
OLUH WRXWHV OHV LQVWUXFWLRQV HW
FRQVHUYH]OHV SRXU UpIpUHQFHV
XOWpULHXUHV
'(6&5,37,21 '( 9275( &8,6,1,(5(
/H EDQGHDX GH FRPPDQGHV
➀
➁ ➂ ➃ ➄ ➅
➆
➀ 3URJUDPPDWHXU
➁ &RPPDQGH GX WKHUPRVWDW GH IRXU
➂ 9R\DQW ´UpJXODWLRQµ IRXU
➃ &RPPDQGH GX VpOHFWHXU GH IRQFWLRQV GX IRXU
➄ 9R\DQW ´PDUFKHµ WDEOH HW IRXU
➅ j ➈ &RPPDQGHV GHV IR\HUV GH WDEOH
/D WDEOH GH FXLVVRQ
)R\HU KLOLJKW UDGLDQW
N:
)R\HU KLOLJKW UDGLDQW
N:
9R\DQWV GH FKDOHXU UpVLGXHOOH
)R\HU KLOLJKW UDGLDQW
N:
)R\HU KLOLJKW UDGLDQW
N:
➇
➈
/·,17(5,(85 '8 )285
➀ *UDGLQV
➁ *ULO
➂ (OpPHQW FKDXIIDQW VXSpULHXU
➃ (FODLUDJH GX IRXU
➄ (OpPHQW FKDXIIDQW LQIpULHXU VLWXp VRXV OD VROH
➅ (QWUDvQHPHQW GH OD EURFKH
➊
j➎
1LYHDX[ GH JUDGLQV
/( 352*5$00$7(85
&H SURJUDPPDWHXU SHXW rWUH XWLOLVp FRPPH XQ
PLQXWHXU RX SRXU OD SURJUDPPDWLRQ G·XQH FXLVVRQ
/HV WRXFKHV GX SURJUDPPDWHXU
$IILFKHXU
$ 3HUPHW GH GLPLQXHU OHV WHPSV GH FXLVVRQ
% 0LQXWHXU
& 'XUpH GH FXLVVRQ
' )LQ GH FXLVVRQ
0LVH j O·KHXUH GH O·KRUORJH
$SUqV UDFFRUGHPHQW GH YRWUH IRXU DX UpVHDX
pOHFWULTXH RX DSUqV XQH FRXSXUH G·pOHFWULFLWp $SSX\H] VLPXOWDQpPHQW VXU & HW '
OHV LQGLFDWHXUV OXPLQHX[ HW FOLJQRWHQW
$SUqV TXHOTXHV VHFRQGHV OD URWDWLRQ GHV DLJXLOOHV
V·DFFpOqUH
5HOkFKH] OHV WRXFKHV ORUVTXH OHV DLJXLOOHV GX
PLQXWHXU DIILFKHQW O·KHXUH VRXKDLWpH
/HV DLJXLOOHV WRXUQHURQW WRXMRXUV GDQV OH VHQV GHV
DLJXLOOHV G·XQH PRQWUH HW MDPDLV j O·LQYHUVH
(Q FDV GH PLFURFRXSXUH GH O·DOLPHQWDWLRQ pOHFWULTXH
Q·H[FpGDQW SDV GHX[ VHFRQGHV OD UHPLVH j O·KHXUH
Q·HVW SDV QpFHVVDLUH
8WLOLVDWLRQ GX PLQXWHXU IRQFWLRQ ´VDEOLHUµ
/D IRQFWLRQ PLQXWHXU HVW LQGpSHQGDQWH GX IRXU HW
Q·D DXFXQ HIIHW VXU OD PLVH HQ IRQFWLRQQHPHQW RX
O·DUUrW GX IRXU
$SSX\H] VXU OD WRXFKH %
/H YR\DQW OXPLQHX[ FOLJQRWH HW V·DIILFKH
0DLQWHQH] OD SUHVVLRQ HW UHOkFKH] ORUVTXH OD GXUpH
FKRLVLH HVW DIILFKpH /·LQGLFDWHXU FOLJQRWH SHQGDQW
OH UpJODJH SXLV UHVWH DOOXPp
$SUqV O·pFRXOHPHQW GX WHPSV FKRLVL XQ VLJQDO
VRQRUH UHWHQWLW SHQGDQW GHX[ PLQXWHV HQYLURQ
3RXU O·LQWHUURPSUH DSSX\H] VXU &
&RPPHQW PRGLILHU OH WHPSV FKRLVL "
$SSX\H] VXU % SRXU IDLUH FOLJQRWHU O·LQGLFDWHXU
$SSX\H] VXU $ SRXU UpGXLUH OH WHPSV DIILFKp RX VXU
% SRXU O·DXJPHQWHU
&RPPHQW WRXW DQQXOHU "
9RXV DSSX\H] VLPXOWDQpPHQW VXU % HW $ SRXU WRXW
DQQXOHU UDSLGHPHQW
,QGLFDWHXUV
OXPLQHX[
FRUUHVSRQGDQWV
DX[ WRXFKHV
% & HW '
3URJUDPPDWLRQ VHPL DXWRPDWLTXH G·XQH FXLVVRQ
'pSDUW LPPpGLDW DUUrW DXWRPDWLTXH
3ODFH] OH VpOHFWHXU GH IRQFWLRQV SXLV OH WKHUPRVWDW
HW
VXU OHV SRVLWLRQV FKRLVLHV /HV YR\DQWV
V·DOOXPHQW
$SSX\H] VXU & SRXU FKRLVLU OD GXUpH GH FXLVVRQ
TXL V·LQVFULW VXU O·DIILFKHXU
/RUVTXH OH WHPSV FKRLVL HVW pFRXOp XQ VLJQDO VRQRUH
UHWHQWLW SHQGDQW GHX[ PLQXWHV HQYLURQ /H IRXU Q·HVW
SOXV HQ IRQFWLRQQHPHQW
5DPHQH] OHV FRPPDQGHV VXU OD SRVLWLRQ $UUrW
HW VpOHFWHXU GH IRQFWLRQV VXU 7KHUPRVWDW VXU
C
$SSX\H] VXU & SRXU DUUrWHU OH VLJQDO VRQRUH
/·LQGLFDWHXU HW O·DIILFKHXU
TXHOTXHV VHFRQGHV
V·pWHLJQHQW
DSUqV
&RPPHQW PRGLILHU OH WHPSV FKRLVL "
$SSX\H] VXU & SRXU IDLUH FOLJQRWHU O·LQGLFDWHXU
$SSX\H] VXU $ SRXU UpGXLUH OH WHPSV DIILFKp RX VXU
% SRXU O·DXJPHQWHU
&RPPHQW WRXW DQQXOHU "
$SSX\H] VLPXOWDQpPHQW VXU & HW $ SRXU WRXW
DQQXOHU UDSLGHPHQW
3URJUDPPDWLRQ DXWRPDWLTXH G·XQH FXLVVRQ
'pSDUW GLIIpUp DUUrW DXWRPDWLTXH
3ODFH] OH VpOHFWHXU GH IRQFWLRQV SXLV OH WKHUPRVWDW
VXU OHV SRVLWLRQV FKRLVLHV
$SSX\H] VXU & SRXU FKRLVLU OD GXUpH GH FXLVVRQ
TXL V·LQVFULW VXU O·DIILFKHXU
$SSX\H] VXU ' HW PDLQWHQH] OD WRXFKH HQIRQFpH
MXVTX·j FH TXH OHV DLJXLOOHV GH O·KRUORJH VH
SRVLWLRQQHQW VXU O·KHXUH GH ILQ GH FXLVVRQ FKRLVLH
/·LQGLFDWHXU ´'XUpH GH FXLVVRQµ UHVWH DOOXPp HW
FHOXL GH ´)LQ GH FXLVVRQµ FOLJQRWH
/HV DLJXLOOHV UHVWHQW VXU O·KHXUH GH ILQ GH FXLVVRQ
/RUVTXH OH WHPSV GH FXLVVRQ HVW pFRXOp XQ VLJQDO
VRQRUH UHWHQWLW SHQGDQW GHX[ PLQXWHV HQYLURQ HW WRXV
OHV LQGLFDWHXUV OXPLQHX[ V·pWHLJQHQW UHVWH DIILFKp
/H IRXU Q·HVW SOXV HQ IRQFWLRQQHPHQW
5DPHQH] OHV FRPPDQGHV VXU OD SRVLWLRQ $UUrW
HW VpOHFWHXU GH IRQFWLRQV VXU WKHUPRVWDW VXU
$SSX\H] VXU & SRXU DUUrWHU OH VLJQDO VRQRUH
/·LQGLFDWHXU HW O·DIILFKHXU V·pWHLJQHQW
&RPPHQW WRXW DQQXOHU "
$SSX\H] VLPXOWDQpPHQW VXU & HW VXU $ SRXU
UHPHWWUH O·DIILFKHXU j ]pUR /H YR\DQW FOLJQRWH
/HV DLJXLOOHV GH O·KRUORJH VH UHPHWWHQW j O·KHXUH
DXWRPDWLTXHPHQW
/H YR\DQW HW O·DIILFKHXU V·pWHLJQHQW
&216(,/6 $9$17 /$ 35(0,(5( 87,/,6$7,21
/D WDEOH GH FXLVVRQ
$YDQW OD SUHPLqUH XWLOLVDWLRQ GHV IR\HUV QHWWR\H] OH
SODQ GH FXLVVRQ DYHF XQH pSRQJH KXPLGH HW VpFKH]
DYHF XQ FKLIIRQ SURSUH HW VHF
/H IRXU
3UHPLHU QHWWR\DJH
(QOHYH] OHV DFFHVVRLUHV HW ODYH]OHV j O·HDX
VDYRQQHXVH HQ SUHQDQW VRLQ GH ELHQ OHV ULQFHU HW OHV
HVVX\HU
3UHPLqUH RSpUDWLRQ
$YDQW OD SUHPLqUH XWLOLVDWLRQ GH YRWUH IRXU
IDLWHVOH FKDXIIHU XQH IRLV j YLGH
$VVXUH]YRXV DORUV TXH OD SLqFH VRLW
VXIILVDPPHQW DpUpH 90& YHQWLODWLRQ
PpFDQLTXH FRQWU{OpH HQ IRQFWLRQQHPHQW
RX IHQrWUH RXYHUWH
/( 6(/(&7(85 '( )21&7,216
&RPPHQW SURFpGHU "
(QOHYH] WRXV OHV DFFHVVRLUHV GX IRXU
5HWLUH] OHV pWLTXHWWHV SXEOLFLWDLUHV HW OHV
DXWRFROODQWV VDXI OD SODTXH VLJQDOpWLTXH TXL
SRXUUDLHQW VH WURXYHU VXU OD IDoDGH GH YRWUH
DSSDUHLO
0HWWH] OH SURJUDPPDWHXU j O·KHXUH YRLU FKDSLWUH
´/H SURJUDPPDWHXUµ
3ODFH] OH VpOHFWHXU GH IRQFWLRQV VXU OD SRVLWLRQ
SXLV OH WKHUPRVWDW VXU )DLWHV FKDXIIHU SHQGDQW XQH KHXUH DILQ G·pOLPLQHU
O·RGHXU SURYHQDQW GX FDORULIXJH
/H PRGH OD GXUpH HW OD WHPSpUDWXUH GH FXLVVRQ
LQGLTXpV GDQV OHV JXLGHV GH FXLVVRQV VRQW DGDSWpV j
YRWUH QRXYHOOH FXLVLQLqUH 3RXU REWHQLU GH ERQV
UpVXOWDWV FXOLQDLUHV VXLYH] FHV LQGLFDWLRQV
/( 7+(50267$7
&200(17 87,/,6(5 /$ 7$%/( '( &8,6621
/HV IR\HUV KLOLJKW UDGLDQW
/HV ]RQHV GH FXLVVRQ URXJHRLHQW HQYLURQ VHFRQGHV
DSUqV OHXU PLVH HQ IRQFWLRQQHPHQW (OOHV V·pFODLUHQW HW
V·DVVRPEULVVHQW DX FRXUV GH OHXU XWLOLVDWLRQ
UHSRUWH]YRXV DX FKDSLWUH ´*XLGHV GHV FXLVVRQVµ
&KDTXH IR\HU GH FXLVVRQ HVW SURWpJp SDU XQ OLPLWHXU GH
WHPSpUDWXUH TXL DUUrWH OH IRQFWLRQQHPHQW GX IR\HU HQ
FDV GH VXUFKDXIIH IRQFWLRQQHPHQW j YLGH SDU
H[HPSOH
3RXU DOOXPHU XQ IR\HU Ÿ
7RXUQH] OD FRPPDQGH YHUV OD GURLWH RX YHUV OD
JDXFKH
Ÿ
$PHQH] OD PDQHWWH VXU OH UHSqUH PD[LPXP
SHQGDQW TXHOTXHV VHFRQGHV SXLV UDPHQH]OD VXU
OH UHSqUH FKRLVL OH YR\DQW ´PDUFKHµ V·DOOXPH
6pFXULWp
Ÿ
&KDTXH IR\HU SRVVqGH XQ YR\DQW GH FKDOHXU
UpVLGXHOOH WpPRLQ GH VpFXULWp &H YR\DQW V·DOOXPH
GqV TXH OH IR\HU HVW FKDXG /RUVTXH YRXV DUUrWH]
XQ IR\HU OH YR\DQW UHVWH DOOXPp WDQW TXH OD FKDOHXU
GpJDJpH SDU OH IR\HU SUpVHQWH XQ ULVTXH GH EU€OXUH
PrPH VL OH IR\HU QH URXJHRLH SOXV
Ÿ
1RXV YRXV FRQVHLOORQV GH WHQLU pORLJQpV OHV MHXQHV
HQIDQWV GH O·DSSDUHLO MXVTX·j O·H[WLQFWLRQ GH FHV
WpPRLQV OXPLQHX[
Ÿ
9HLOOH] j QH SRVHU VXU OD WDEOH GH FXLVVRQ DXFXQ
REMHW RX DOLPHQW VXVFHSWLEOH GH IRQGUH XVWHQVLOHV
DYHF PDQFKH HQ SODVWLTXH IHXLOOH G·DOXPLQLXP
DOLPHQW FRQWHQDQW GX VXFUH HWF HQ FDV
G·LQFLGHQW QHWWR\H] LPPpGLDWHPHQW
Ÿ
$ OD VXLWH G·XQ FKRF VL YRWUH WDEOH HVW
HQGRPPDJpH pFODW IpOXUH GpEUDQFKH] YRWUH
DSSDUHLO HW DSSHOH] OH 6HUYLFH $SUqV9HQWH
Ÿ
1H IDLWHV MDPDLV IRQFWLRQQHU YRWUH WDEOH GH FXLVVRQ
j YLGH VDQV UpFLSLHQW GHVVXV
3RXU pWHLQGUH XQ IR\HU Ÿ
5DPHQH] OD FRPPDQGH VXU OD SRVLWLRQ ´µ
/H YR\DQW ´PDUFKHµ V·pWHLQW VDXI VL XQ DXWUH IR\HU
IRQFWLRQQH
/H YR\DQW ´PDUFKHµ
,O V·DOOXPH GqV TXH YRXV WRXUQH] XQH PDQHWWH GHV
IR\HUV GH WDEOH ,O V·pWHLQW ORUVTXH YRXV OD UDPHQH] VXU
OD SRVLWLRQ ´µ
&200(17 87,/,6(5 /( )285
/HV FRPPDQGHV GH IRXU
/H FKRL[ GX PRGH GH FXLVVRQ V·HIIHFWXH j O·DLGH GX
VpOHFWHXU GH IRQFWLRQV GX IRXU HW GX WKHUPRVWDW
/H VpOHFWHXU GH IRQFWLRQV
3RXU VpOHFWLRQQHU OH PRGH GH FXLVVRQ GpVLUp OD
FRPPDQGH GX VpOHFWHXU GH IRQFWLRQV SHXW rWUH
WRXUQpH YHUV OD GURLWH RX YHUV OD JDXFKH Ÿ
/·pFODLUDJH GX IRXU
Ÿ
/D FXLVVRQ WUDGLWLRQQHOOH
Ÿ
/D FXLVVRQ DX PD[L JULO
Ÿ
/D FXLVVRQ GHV YLDQGHV
Ÿ
/D FXLVVRQ DX WRXUQHEURFKH
Ÿ
/D FXLVVRQ SDU O·pOpPHQW
/( 6(/(&7(85 '( )21&7,216
FKDXIIDQW LQIpULHXU
3RXU PHWWUH OH IRXU HQ IRQFWLRQQHPHQW FKRLVLU OD
SRVLWLRQ GX VpOHFWHXU GH IRQFWLRQV SXLV OD WHPSpUDWXUH
DSSURSULpH j O·DLGH GX WKHUPRVWDW
3RXU DUUrWHU OH IRXU UDPHQHU OH WKHUPRVWDW VXU
OH VpOHFWHXU GH IRQFWLRQV VXU SXLV
/·pFODLUDJH IRQFWLRQQH GqV TXH OD FRPPDQGH GX
VpOHFWHXU GH IRQFWLRQV HVW WRXUQpH /H IRXU UHVWH
pFODLUp SHQGDQW TXH OD FXLVVRQ V·HIIHFWXH
/H WKHUPRVWDW
/H UpJODJH GH OD WHPSpUDWXUH V·HIIHFWXH j O·DLGH GX
WKHUPRVWDW HQ WRXUQDQW OD FRPPDQGH GDQV OH VHQV GHV
DLJXLOOHV G·XQH PRQWUH ,O HVW JUDGXp GH j HW UpJXOH
OD WHPSpUDWXUH GX IRXU
/H YR\DQW PDUFKH
/H YR\DQW V·DOOXPH GqV TXH YRXV WRXUQH] OD PDQHWWH
GX VpOHFWHXU GH IRQFWLRQV ,O V·pWHLQW ORUVTXH YRXV OD
UDPHQH] VXU OD SRVLWLRQ /H YR\DQW UpJXODWLRQ
/H YR\DQW V·DOOXPH SHQGDQW OH SUpFKDXIIDJH GX IRXU HW
V·pWHLQW ORUVTXH OD WHPSpUDWXUH VpOHFWLRQQpH HVW
DWWHLQWH ,O VH UDOOXPH ORUV GH OD FXLVVRQ SRXU LQGLTXHU
TXH OD WHPSpUDWXUH GH FXLVVRQ VpOHFWLRQQpH HVW
PDLQWHQXH
$SUqV
XWLOLVDWLRQ
GH
YRWUH
IRXU
DVVXUH]YRXV TXH OHV FRPPDQGHV VH
WURXYHQW VXU OD SRVLWLRQ $UUrW WKHUPRVWDW
VXU SXLV VpOHFWHXU GH IRQFWLRQV VXU /( 7+(50267$7
/HV DFFHVVRLUHV GX IRXU
(Q SOXV GHV DFFHVVRLUHV IRXUQLV DYHF YRWUH
FXLVLQLqUH QRXV YRXV FRQVHLOORQV GH
Q·XWLOLVHU TXH GHV SODWV HW GHV PRXOHV j
JkWHDX[
UpVLVWDQW
j
GH
KDXWHV
WHPSpUDWXUHV VXLYH] OHV LQVWUXFWLRQV GHV
IDEULFDQWV
/D JULOOH VXSSRUW GH SODW
9RWUH FXLVLQLqUH HVW pTXLSpH GH Ÿ
JULOOH VXSSRUW
Ÿ
SODWHDX PXOWLXVDJHV
Ÿ
WRXUQHEURFKH
'pKDQFKHPHQW YHUV OH KDXW
/D JULOOH VXSSRUW GH SODW
(OOH SHUPHW GH SRVHU OHV SODWV U{WLV JUDWLQV OHV
PRXOHV j SkWLVVHULH HWF 9RWUH SODW GRLW rWUH FHQWUp VXU
OD JULOOH
9RXV SRXYH] O·XWLOLVHU GDQV OHV VHQV GH
GpKDQFKHPHQW SRXU DMXVWHU OD SRVLWLRQ GH YRV SODWV SDU
UDSSRUW j OD VRXUFH GH FKDOHXU
3RXU OHV SUpSDUDWLRQV WUqV ORXUGHV SOXV GH NJ
SRVLWLRQQH] OD JULOOH VXSSRUW GH SODW GpKDQFKHPHQW
YHUV OH KDXW
/H SODWHDX PXOWLXVDJHV
'pKDQFKHPHQW YHUV OH EDV
/H SODWHDX PXOWLXVDJHV
3ODQ LQFOLQp
YHUV O·DYDQW
,O HVW HPSOR\p SRXU OD FXLVVRQ RX OH UpFKDXIIDJH GH
SL]]DV GH SHWLWV JkWHDX[ LQGLYLGXHOV SRVpV
GLUHFWHPHQW GHVVXV
2Q O·XWLOLVH DXVVL SRXU UHFXHLOOLU OH MXV GHV JULOODGHV RX
GHV FXLVVRQV DX WRXUQHEURFKH
1RXV YRXV UHFRPPDQGRQV GH JOLVVHU OH SODWHDX GDQV
OHV JUDGLQV OHV SHWLWV WURXV FLUFXODLUHV YHUV O·DUULqUH
IRQG GX IRXU HW OH SODQ LQFOLQp YHUV O·DYDQW F{Wp SRUWH
GH IRXU
3UHQH] OD SUpFDXWLRQ GH FHQWUHU OH SODWHDX
PXOWLXVDJHV GDQV OH IRXU SRXU SHUPHWWUH XQH
ERQQH FLUFXODWLRQ G·DLU HW REWHQLU XQH FXLVVRQ
KRPRJqQH
3HWLWV WURXV
FLUFXODLUHV
YHUV O·DUULqUH
/H WRXUQHEURFKH
)RXUFKHWWHV
/H WRXUQHEURFKH
,O HVW FRPSRVp GH Ÿ
EURFKH
Ÿ
IRXUFKHWWHV
Ÿ
VXSSRUW GH EURFKH
%URFKH
6XSSRUW GH EURFKH
/(6 ',))(5(17(6 326,7,216 '( &8,6621
/D FXLVVRQ WUDGLWLRQQHOOH
(OOH FRQYLHQW j WRXWHV OHV FXLVVRQV WRXW VSpFLDOHPHQW
GH SkWLVVHULHV GH SRLVVRQV GH WHUULQHV HW GH
SUpSDUDWLRQV j EDVH GH OpJXPHV (OOH SHXW FRQYHQLU
pJDOHPHQW j OD GpFRQJpODWLRQ GH FHUWDLQV SODWV
FXLVLQpV HW DX UpFKDXIIDJH GH YRV SODWV SUpSDUpV j
O·DYDQFH
/D FXLVVRQ DX PD[L JULO
(OOH SHUPHW GH JULOOHU OHV SLqFHV GH YLDQGHV GH GRUHU
OHV WRDVWV RX GH JUDWLQHU GHV SODWV GpMj FXLWV HW FKDXGV
/D FXLVVRQ GHV YLDQGHV
(OOH HVW VSpFLDOHPHQW DGDSWpH j OD FXLVVRQ GH U{WLV HW
GH YRODLOOHV GDQV XQ SODW
/D FXLVVRQ DX WRXUQHEURFKH
(OOH SHUPHW GH FXLUH OHV SRXOHWV OHV U{WLV j OD EURFKH
/D FXLVVRQ SDU O·pOpPHQW FKDXIIDQW
LQIpULHXU
(OOH FRQYLHQW SDUWLFXOLqUHPHQW SRXU OD FXLVVRQ GHV
SL]]DV IODQV HW TXLFKHV ORUUDLQHV
/D FXLVVRQ WUDGLWLRQQHOOH
(OOH FRQYLHQW j WRXWHV OHV FXLVVRQV WRXW VSpFLDOHPHQW
GH SkWLVVHULHV GH SRLVVRQV GH WHUULQHV HW GH
SUpSDUDWLRQV j EDVH GH OpJXPHV
/H SUpFKDXIIDJH GX IRXU HVW QpFHVVDLUH
&RPPHQW SURFpGHU "
3RXU OHV SkWLVVHULHV OHV JUDWLQV OHV WHUULQHV 3UpFKDXIIH] OH IRXU HQ SODoDQW OH VpOHFWHXU GH
IRQFWLRQV VXU OD SRVLWLRQ GH FXLVVRQ
HW OH
WKHUPRVWDW VXU OH UHSqUH GH FXLVVRQ FKRLVL
&RQVXOWH] OH JXLGH GHV FXLVVRQV
'XUpH GH SUpFKDXIIDJH Ÿ
PLQXWHV HQYLURQ SRXU OH UHSqUH Ÿ
PLQXWHV HQYLURQ SRXU OH UHSqUH (QIRXUQH] YRWUH SODW
´UpJXODWLRQµ HVW pWHLQW
GqV
TXH
OH
YR\DQW
/D GpFRQJpODWLRQ HWRX OH UpFKDXIIDJH
/D SRVLWLRQ FXLVVRQ WUDGLWLRQQHOOH SHXW FRQYHQLU
pJDOHPHQW j OD GpFRQJpODWLRQ GH FHUWDLQV SODWV HWRX
DX UpFKDXIIDJH GH YRV SODWV SUpSDUpV j O·DYDQFH
'DQV FH FDV SODFH] OH WKHUPRVWDW VXU OD JUDGXDWLRQ
PLQLPXP
(QVXLWH HQIRXUQH] OD SUpSDUDWLRQ GLUHFWHPHQW VDQV
SUpFKDXIIDJH
/D FXLVVRQ DX PD[L JULO
/·XWLOLVDWLRQ GX JULO VH IDLW SRUWH IHUPpH
SRXU pFRQRPLVHU GH O·pQHUJLH pYLWHU WRXW
GpJDJHPHQW G·RGHXUV HW GH IXPpHV HW SRXU
QH SDV HQGRPPDJHU OHV FRPPDQGHV GH
O·DSSDUHLO
7RXWHV OHV FXLVVRQV DX JULO GRLYHQW rWUH IDLWHV
VRXV YRWUH VXUYHLOODQFH
&H PRGH GH FXLVVRQ SHUPHW GH JULOOHU GHV SLqFHV GH
YLDQGH F{WHV GH SRUF VDXFLVVHV TXL UHVWHQW
PRHOOHXVHV GH GRUHU OHV WRDVWV RX GH JUDWLQHU GHV
SODWV GpMj FXLWV HW FKDXGV GH SUpIpUHQFH JUDWLQV GH
SkWHV
&RPPHQW SURFpGHU "
/HV JULOODGHV
3UpSDUH] OD SLqFH j JULOOHU
3ODFH]OD GLUHFWHPHQW VXU OD JULOOH VXSSRUW GH SODW
SXLV OH
3ODFH] OH VpOHFWHXU GH IRQFWLRQV VXU
WKHUPRVWDW VXU OH UHSqUH GH FXLVVRQ FKRLVL VDQV
GpSDVVHU OHV YDOHXUV SUpFRQLVpHV GDQV OH JXLGH
GHV FXLVVRQV
/RUVTXH OH JULO HVW URXJH *OLVVH] OH SODWHDX PXOWLXVDJHV DX JUDGLQ ➀
*OLVVH] OD JULOOH DX JUDGLQ ➂ RX ➃ VXLYDQW
O·pSDLVVHXU GH OD SLqFH j JULOOHU
/RUVTXH OD SUHPLqUH IDFH HVW GRUpH UHWRXUQH] OD
SLqFH VDQV OD SLTXHU SRXU pYLWHU GH OXL IDLUH SHUGUH
VRQ MXV
)DLWHV JULOOHU OD GHX[LqPH IDFH
6DOH] HQ ILQ GH FXLVVRQ
/H WHPSV GH FXLVVRQ GRLW rWUH GpWHUPLQp HQ IRQFWLRQ GH
O·pSDLVVHXU GH OD SLqFH j JULOOHU HW QRQ GH VRQ SRLGV
/HV JUDWLQV
3RVLWLRQQH] OH VpOHFWHXU GH IRQFWLRQV VXU
SXLV
OH WKHUPRVWDW VXU OH UHSqUH GH FXLVVRQ FKRLVL VDQV
GpSDVVHU OHV YDOHXUV SUpFRQLVpHV GDQV OH JXLGH
GHV FXLVVRQV
3ODFH] OH SODW VXU OD JULOOH VXSSRUW HW JOLVVH]
O·HQVHPEOH DX JUDGLQ ➂ RX ➃
/DLVVH] OH PHWV H[SRVp TXHOTXHV PLQXWHV DX
UD\RQQHPHQW GX JULO
3OXV OD SUpSDUDWLRQ VHUD SURFKH GH O·pOpPHQW
UD\RQQDQW SOXV OH ´JUDWLQDJHµ VHUD UDSLGH
/D FXLVVRQ GHV YLDQGHV
&HWWH SRVLWLRQ HVW VSpFLDOHPHQW DGDSWpH j OD FXLVVRQ
GHV YLDQGHV
/HV SURMHFWLRQV GH JUDLVVH OH GpJDJHPHQW GH IXPpHV
HW
OHV
RGHXUV
GpVDJUpDEOHV
GLPLQXHQW
FRQVLGpUDEOHPHQW
9RWUH YLDQGH VHUD GRUpH HW PRHOOHXVH YRWUH IRXU
UHVWHUD SURSUH SOXV ORQJWHPSV
&RPPHQW SURFpGHU "
3UpFKDXIIH] OH IRXU HQ SODoDQW OH VpOHFWHXU GH
SXLV OH WKHUPRVWDW VXU
IRQFWLRQV VXU OD SRVLWLRQ
OH UHSqUH GH FXLVVRQ FKRLVL
$ OD SUHPLqUH H[WLQFWLRQ GX YR\DQW ´UpJXODWLRQµ
HQIRXUQH] OD SLqFH j U{WLU SXLV VDQV PRGLILHU OD
SRVLWLRQ GX WKHUPRVWDW SODFH] OH VpOHFWHXU GH
UpVHUYpH j OD FXLVVRQ
IRQFWLRQV VXU OD SRVLWLRQ
GHV YLDQGHV U{WLHV
/D FXLVVRQ DX WRXUQHEURFKH
/D EURFKH HW VRQ VXSSRUW VRQW WUqV FKDXGV
DSUqV OD FXLVVRQ 8WLOLVH] GHV JDQWV
WKHUPLTXHV GH FXLVLQH
&RPPHQW SURFpGHU "
(QILOH] XQH IRXUFKHWWH VXU OD EURFKH SXLV OD SLqFH
j U{WLU HQ YHLOODQW j FH TX·HOOH VRLW ELHQ FHQWUpH
(QILOH] HQVXLWH OD GHX[LqPH IRXUFKHWWH
%ORTXH] OHV IRXUFKHWWHV j O·DLGH GHV YLV
3RVH] OD EURFKH VXU OH VXSSRUW HW JOLVVH]
O·HQVHPEOH DX JUDGLQ ➂
/H WRXUQHEURFKH
3RXVVH] OD EURFKH SRXU HQJDJHU VRQ H[WUpPLWp
GDQV OH FDUUp G·HQWUDvQHPHQW GH OD EURFKH RULILFH
VLWXp DX IRQG GX IRXU j JDXFKH
%URFKH
*OLVVH] OH SODWHDX PXOWLXVDJHV DX JUDGLQ ➀
)HUPH] OD SRUWH GX IRXU
3ODFH] OH VpOHFWHXU GH IRQFWLRQV VXU OD SRVLWLRQ
SXLV OH WKHUPRVWDW VXU OH UHSqUH GH FXLVVRQ FKRLVL
VDQV GpSDVVHU OHV YDOHXUV SUpFRQLVpHV GDQV OH
JXLGH GHV FXLVVRQV
9pULILH] TXH OD EURFKH WRXUQH
3RXU VRUWLU OD SLqFH U{WLH UHPHWWH] OH WKHUPRVWDW
SXLV OH VpOHFWHXU GH IRQFWLRQV VXU OD SRVLWLRQ $UUrW
7LUH] GRXFHPHQW HW VRUWH] VLPXOWDQpPHQW GX IRXU
OH SODWHDX PXOWLXVDJHV O·HQVHPEOH VXSSRUW GH
EURFKH HW OD EURFKH
)RXUFKHWWHV
6XSSRUW GH EURFKH
/D FXLVVRQ SDU O·pOpPHQW FKDXIIDQW
LQIpULHXU
&HWWH SRVLWLRQ HVW VSpFLDOHPHQW DGDSWpH j OD FXLVVRQ
GHV SL]]DV GHV IODQV HW GHV TXLFKHV ORUUDLQHV
/H SUpFKDXIIDJH GX IRXU HVW QpFHVVDLUH
&RPPHQW SURFpGHU "
3UpFKDXIIH] OH IRXU HQ SODoDQW OH VpOHFWHXU GH
SXLV OH WKHUPRVWDW VXU
IRQFWLRQV VXU OD SRVLWLRQ
OH UHSqUH GH FXLVVRQ FKRLVL
(QIRXUQH] YRWUH SODW
´UpJXODWLRQµ HVW pWHLQW
GqV
TXH
OH
YR\DQW
&216(,/6 '·87,/,6$7,21 /$ 7$%/( '( &8,6621
6pFXULWp
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
&KRL[ GHV UpFLSLHQWV
/H YHUUH GH YRWUH WDEOH YLWURFpUDPLTXH HVW
LQVHQVLEOH DX[ YDULDWLRQV WKHUPLTXHV LO UpVLVWH DX[
FKRFV OpJHUV &HSHQGDQW LO Q·HVW SDV LQFDVVDEOH
1·XWLOLVH] SDV OD WDEOH GH FXLVVRQ FRPPH SODQ GH
WUDYDLO HW pYLWH] OD FKXWH GH SHWLWV REMHWV IODFRQV
G·pSLFHV XVWHQVLOHV SRLQWXV HWF $ OD VXLWH G·XQ FKRF VL YRWUH WDEOH HVW
HQGRPPDJpH pFODW IpOXUH GpEUDQFKH] YRWUH
DSSDUHLO HW DSSHOH] OH 6HUYLFH $SUqV9HQWH
1H IDLWHV MDPDLV FKDXIIHU XQ UpFLSLHQW YLGH VXU OD
WDEOH GH FXLVVRQ YLWURFpUDPLTXH
1H FXLVH] MDPDLV G·DOLPHQWV GLUHFWHPHQW VXU OHV
]RQHV GH FXLVVRQ RX GDQV GX SDSLHU G·DOXPLQLXP
FHFL SRXUUDLW HQGRPPDJHU YRWUH WDEOH GH FXLVVRQ
GH PDQLqUH GpILQLWLYH
1H SRVH] SDV GH UpFLSLHQW HQ PDWLqUH SODVWLTXH VXU
OHV VXUIDFHV FKDXGHV
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
&KDTXH IRLV TXH OD UHFHWWH OH SHUPHW FRXYUH]
YRWUH UpFLSLHQW YRXV UpDOLVHUH] GHV pFRQRPLHV
G·pQHUJLH
3HQVH] j UDPHQHU OD PDQHWWH VXU OD SRVLWLRQ ´µ
DYDQW OD ILQ GH OD FXLVVRQ FHOOHFL WHUPLQHUD JUkFH
j OD FKDOHXU DFFXPXOpH FXLVVRQ GHV SkWHV GX UL]
PLMRWDJH
9RXV SRXYH] SURILWHU GH OD FKDOHXU UpVLGXHOOH GH OD
]RQH GH FXLVVRQ SRXU PDLQWHQLU GHV DOLPHQWV DX
FKDXG WDQW TXH OH WpPRLQ HVW DOOXPp
3RXU SUpYHQLU OHV GpERUGHPHQWV ODLW KXLOH
VDXFH SRVLWLRQQH] OD PDQHWWH VXU XQ UHSqUH
SOXV IDLEOH TXHOTXHV PLQXWHV DYDQW O·pEXOOLWLRQ
1·HPSOLVVH] SDV WURS YRV UpFLSLHQWV
1HWWR\H] LPPpGLDWHPHQW OHV GpERUGHPHQWV
LPSRUWDQWV ODLW HDX GH FXLVVRQ GX UL] RX GHV
SkWHV SXLV DFKHYH] OH QHWWR\DJH XQH IRLV OD WDEOH
WLqGH RX IURLGH
%RQQH XWLOLVDWLRQ
j FP GH GLDPqWUH SRXU OH IR\HU DYDQW
GURLW HW DUULqUH JDXFKH
j FP GH GLDPqWUH SRXU OH IR\HU DYDQW
JDXFKH HW DUULqUH GURLW
Ÿ
7RXV OHV UpFLSLHQWV XWLOLVpV VXU OHV SODTXHV
pOHFWULTXHV WUDGLWLRQQHOOHV SHXYHQW rWUH XWLOLVpV VXU
OD WDEOH YLWURFpUDPLTXH j FRQGLWLRQ TXH OHXU IRQG
VRLW SDUIDLWHPHQW SODW (YLWH] OHV FDVVHUROHV HW
IDLWRXWV j IRQG PLQFH HQ DOXPLQLXP RX HQ PpWDO
pPDLOOp OH IRQG ULVTXH GH VH GpIRUPHU QXLVDQW
DLQVL j O·HIILFDFLWp GH OD FXLVVRQ
Ÿ
/HV UpFLSLHQWV HQ IRQWH FRFRWWHV SDU H[HPSOH
FRQYLHQQHQW WRXW j IDLW j O·XWLOLVDWLRQ VXU OD WDEOH GH
FXLVVRQ YLWURFpUDPLTXH PDLV OH IRQG GH FHV
UpFLSLHQWV HVW VRXYHQW UXJXHX[
Ÿ
1H WUDLQH] SDV OHV UpFLSLHQWV VXU OD VXUIDFH GH
FXLVVRQ VRXOHYH]OHV SRXU OHV PDQLSXOHU
Ÿ
0DLQWHQH] SURSUHV HW VHFV OHV IRQGV GHV
UpFLSLHQWV OHV VDOLVVXUHV LQFUXVWpHV VXU OH IRQG
SHXYHQW UD\HU OH YHUUH GH OD WDEOH
Ÿ
/H PDWpULDX GHV UpFLSLHQWV XWLOLVpV SHXW
VHQVLEOHPHQW LQIOXHU VXU OD UDSLGLWp GH FXLVVRQ GHV
DOLPHQWV 1·KpVLWH] SDV j QRWHU YRV UpJODJHV
&RQVHLOV SUDWLTXHV
Ÿ
&KRLVLVVH] WRXMRXUV XQ UpFLSLHQW SURSRUWLRQQp DX
GLDPqWUH GX IR\HU XWLOLVp 0DXYDLVHV XWLOLVDWLRQV
&216(,/6 '·87,/,6$7,21 /( )285
&KRL[ GHV UpFLSLHQWV
&RQVHLOV SUDWLTXHV
Ÿ
/·pSDLVVHXU OD FRQGXFWLELOLWp HW OD FRXOHXU GHV
UpFLSLHQWV LQIOXHQFHQW OHV UpVXOWDWV FXOLQDLUHV
Ÿ
3HQGDQW OD FXLVVRQ FHUWDLQHV SUpSDUDWLRQV
DXJPHQWHQW GH YROXPH SDU FRQVpTXHQW
FKRLVLVVH] YRV UpFLSLHQWV GH PDQLqUH j FH TXH OD
SUpSDUDWLRQ FUXH ODLVVH OH WLHUV VXSpULHXU GX PRXOH
OLEUH
Ÿ
3RXU SUpYHQLU OHV pFODERXVVXUHV WURS DERQGDQWHV
XWLOLVH] SRXU OD FXLVVRQ GHV U{WLV HW GHV YRODLOOHV
GHV SODWV j ERUGV KDXWV RX GHV FRFRWWHV HQ YHUUH
j IHX PXQLHV GH OHXU FRXYHUFOH GRQW OHV
GLPHQVLRQV VRQW SURSRUWLRQQpHV j OD SLqFH j U{WLU
Ÿ
5pVHUYH] OHV SODWV HQ YHUUH j IHX SRXU YRV JUDWLQV
HW YRV VRXIIOpV
,QIOXHQFH GHV UpFLSLHQWV VXU OHV UpVXOWDWV
GH FXLVVRQ
1H SODFH] MDPDLV OH SDSLHU G·DOXPLQLXP
GLUHFWHPHQW HQ FRQWDFW DYHF OH EDV GH YRWUH
IRXU FHFL HQWUDvQHUDLW XQH GpWpULRUDWLRQ GH
O·pPDLO
Ÿ
3RXU SUpVHUYHU OD SURSUHWp GH YRWUH IRXU XQH IHXLOOH
G·DOXPLQLXP LQWHUFDOpH HQWUH OH SODW HW OD JULOOH
VXSSRUW SURWpJHUD OD VROH HQ FDV GH GpERUGHPHQW
$ILQ GH SHUPHWWUH XQH ERQQH FLUFXODWLRQ G·DLU
FHWWH IHXLOOH QH GRLW SDV FRXYULU OD WRWDOLWp GH OD
VXUIDFH GH OD JULOOH
Ÿ
3LTXH] OD SHDX GHV YRODLOOHV HW VDXFLVVHV j O·DLGH
G·XQH IRXUFKHWWH DYDQW FXLVVRQ 9RXV pYLWHUH] TXH
OD SHDX QH JRQIOH HW Q·pFODWH VRXV O·HIIHW GH OD
FKDOHXU
Ÿ
/DLVVH] OH PRLQV GH EDUGH SRVVLEOH DXWRXU GH YRV
U{WLV SRXU UpGXLUH OHV SURMHFWLRQV HW REWHQLU XQ PHWV
PRLQV ULFKH HQ JUDLVVH
Ÿ
1H GpSDVVH] SDV OHV UHSqUHV GH WKHUPRVWDW
SUpFRQLVpV GDQV OH JXLGH GH FXLVVRQV GHV YLDQGHV
6DFKH] TXH $ O·DOXPLQLXP OHV SODWV HQ WHUUH FXLWH OD WHUUH j
IHX GLPLQXHQW OD FRORUDWLRQ GHVVRXV HW
SUpVHUYHQW O·KXPLGLWp GHV DOLPHQWV 1RXV YRXV
OHV FRQVHLOORQV SRXU OHV SkWLVVHULHV
PRHOOHXVHV OD FXLVVRQ GHV JUDWLQV GHV U{WLV
% OD IRQWH pPDLOOpH OH IHU pWDPp OH YHUUH HW OD
SRUFHODLQH j IHX OHV UpFLSLHQWV DYHF LQWpULHXU
DQWLDGKpVLI HW H[WpULHXU FRORUp DXJPHQWHQW
OD FRORUDWLRQ GHVVRXV HW IDYRULVHQW OH
GHVVqFKHPHQW GHV DOLPHQWV 1RXV YRXV OHV
FRQVHLOORQV SRXU OHV WDUWHV OHV TXLFKHV HW
WRXWHV FXLVVRQV FURXVWLOODQWHV TXL GRLYHQW rWUH
DXVVL GRUpHV GHVVRXV TXH GHVVXV
9RXV FRQVWDWH]
'HVVRXV WURS SkOH
3RXU UpDOLVHU GHV pFRQRPLHV G·pQHUJLH
Ÿ
3UHQH] O·KDELWXGH G·pWHLQGUH YRWUH IRXU TXHOTXHV
PLQXWHV DYDQW OD ILQ GH OD FXLVVRQ 3HQGDQW FH ODSV
GH WHPSV Q·RXYUH] SDV OD SRUWH OD FXLVVRQ VH
WHUPLQHUD JUkFH j OD FKDOHXU DFFXPXOpH GDQV OH
IRXU
Ÿ
)DLWHV VH VXFFpGHU SOXVLHXUV FXLVVRQV YRXV
pFRQRPLVHUH]
O·pQHUJLH
QpFHVVDLUH
DX
SUpFKDXIIDJH GX IRXU
4XH IDLUH "
3UHQH] XQ PRXOH GX W\SH
%
SDV DVVH] FXLW
RX
RX GHVVXV WURS IRQFp
GHVFHQGH] OH PRXOH G·XQ
QLYHDX
'HVVRXV WURS IRQFp
WURS FXLW
RX GHVVXV WURS FODLU
3UHQH] XQ PRXOH GX W\SH
$
RX
UHPRQWH] OH PRXOH G·XQ
QLYHDX
*8,'(6 '(6 &8,66216
*XLGH GHV FXLVVRQV VXU OHV IR\HUV KLOLJKW
3UpSDUDWLRQV
5pJODJH FRQVHLOOp
0DLQWLHQ DX FKDXG PLMRWDJH EHXUUH HW FKRFRODW IRQGXV
6DXFHV GpOLFDWHV
&XLVVRQV GHV SkWHV GX UL] HW GHV SRPPHV GH WHUUH
&XLVVRQV j OD SRrOH YLDQGHV SRPPHV GH WHUUH
)ULWXUHV
*XLGH GHV FXLVVRQV DX WRXUQHEURFKH HW DX PD[L JULO
7RXWHV OHV FXLVVRQV DX JULO GRLYHQW rWUH IDLWHV SRUWH IHUPpH HW VRXV YRWUH VXUYHLOODQFH
3UpSDUDWLRQV
1LYHDX GH
3UpFKDXIIDJH
&XLVVRQ
FXLVVRQ
JUDGLQ
*5,//$'(6
*ULOOH
VXSSRUW
7HPSV GH
7KHUPRVWDW
FXLVVRQ
$FFHVVRLUHV
PLQXWHV
PLQXWHV GH SUpFKDXIIDJH
3RXOHW DX
WRXUQHEURFKH
F{WHV GH SRUF
VDXFLVVHV
PHUJXH]
PRUFHDX[ GH
SRXOHW FXLVVHV
&{WH GH ERHXI
7RXUQHEURFKH SODWHDX PXOWLXVDJHV
*ULOOH VXSSRUW SODWHDX PXOWLXVDJHV
SDU
*ULOOH VXSSRUW SODWHDX PXOWLXVDJHV
*ULOOH VXSSRUW SODWHDX PXOWLXVDJHV
IDFH
*ULOOH VXSSRUW SODWHDX PXOWLXVDJHV
*XLGH GHV FXLVVRQV SDU O·pOpPHQW FKDXIIDQW LQIpULHXU
3UpSDUDWLRQV
1LYHDX GH
3UpFKDXIIDJH
&XLVVRQ
FXLVVRQ
JUDGLQ
*ULOOH
VXSSRUW
7HPSV GH
7KHUPRVWDW
FXLVVRQ
$FFHVVRLUHV
PLQXWHV
4XLFKH ORUUDLQH
*ULOOH VXSSRUW WRXUWLqUH
3L]]D
*ULOOH VXSSRUW WRXUWLqUH
)ODQ SkWH EULVpH
*ULOOH VXSSRUW WRXUWLqUH
*ULOOH VXSSRUW WRXUWLqUH
*ULOOH VXSSRUW WRXUWLqUH
*ULOOH VXSSRUW WRXUWLqUH
)ODQ DX[ IUXLWV IUDLV
SkWH EULVpH
)ODQ SkWH
IHXLOOHWpH
)ODQ SkWH
IHXLOOHWpH
/·LPSRUWDQFH GX YROXPH GHV SUpSDUDWLRQV j FXLUH HW OD JUDQGH YDULpWp GHV PDWpULDX[ FRQVWLWXDQW OHV
UpFLSLHQWV GH FXLVVRQ HW OHV PRXOHV j SkWLVVHULH SHXYHQW YRXV DPHQHU j PRGLILHU OHV LQGLFDWLRQV GRQQpHV
GDQV OHV JXLGHV GHV FXLVVRQV 6HXOH YRWUH H[SpULHQFH YRXV SHUPHWWUD GH WURXYHU OH UpJODJH FRQYHQDQW OH
PLHX[ j YRV KDELWXGHV FXOLQDLUHV
7DEOHDX GH FRUUHVSRQGDQFHV DSSUR[LPDWLYHV UHSqUHV GX WKHUPRVWDW WHPSpUDWXUHV
p&
p&
p&
p&
p&
p&
p&
p&
p&
p&
/H SUpFKDXIIDJH GX IRXU HVW QpFHVVDLUH SRXU O·XWLOLVDWLRQ GHV SRVLWLRQV VXLYDQWHV 3RXU OHV FXLVVRQV SRVLWLRQ
PRGH GH SUpFKDXIIDJH
GXUpH PLQXWHV HQYLURQ SRXU OHV UHSqUHV GXUpH PLQXWHV HQYLURQ SRXU OH UHSqUH 3RXU OHV FXLVVRQV SRVLWLRQ
PRGH GH SUpFKDXIIDJH
GXUpH PLQXWHV HQYLURQ SRXU OH UHSqUH 3RXU OHV FXLVVRQV SRVLWLRQ
PRGH GH SUpFKDXIIDJH
WHPSV GH SUpFKDXIIDJH VLPLODLUHV DX PRGH
3UpSDUDWLRQV
1LYHDX GH
3UpFKDXIIDJH
&XLVVRQ
FXLVVRQ
JUDGLQ
0DLQWLHQ DX FKDXG
*ULOOH
VXSSRUW
7HPSV GH
7KHUPRVWDW
FXLVVRQ
$FFHVVRLUHV
PLQXWHV
5{WL GH ERHXI NJ
*ULOOH VXSSRUW SODW HQ WHUUH j IHX
*LJRW G·DJQHDX
*ULOOH VXSSRUW SODW HQ WHUUH j IHX
5{WL GH SRUF NJ
*ULOOH VXSSRUW SODW HQ WHUUH j IHX
5{WL GH YHDX NJ
*ULOOH VXSSRUW SODW HQ WHUUH j IHX
9RODLOOH NJ
*ULOOH VXSSRUW SODW HQ WHUUH j IHX
3RLVVRQV HQWLHUV
*ULOOH VXSSRUW SODW HQ WHUUH j IHX
3RLVVRQ ILOHWV
*ULOOH VXSSRUW SODW HQ WHUUH j IHX
*UDWLQ GDXSKLQRLV
*ULOOH VXSSRUW SODW HQ YHUUH j IHX
7RPDWHV IDUFLHV
*ULOOH VXSSRUW SODW HQ YHUUH j IHX
/DVDJQHV
*ULOOH VXSSRUW SODW HQ YHUUH j IHX
&KDXIIDJH DVVLHWWHV
9,$1'(6
32,66216
/(*80(6
(175((6
3ODWHDX PXOWLXVDJHV DYHF SDSLHU
&UR€WHV IHXLOOHWpHV
6RXIIOp DX IURPDJH
3kWp HQ WHUULQH
3L]]D
*ULOOH VXSSRUW WRXUWLqUH
4XLFKH ORUUDLQH
*ULOOH VXSSRUW WRXUWLqUH
VXOIXULVp
*ULOOH VXSSRUW PRXOH j VRXIIOp
7HUULQH DX EDLQPDULH GDQV SODWHDX
PXOWLXVDJHV
3UpSDUDWLRQV
1LYHDX GH
3UpFKDXIIDJH
&XLVVRQ
FXLVVRQ
JUDGLQ
*ULOOH
VXSSRUW
7HPSV GH
7KHUPRVWDW
FXLVVRQ
$FFHVVRLUHV
PLQXWHV
3$7,66(5,(6
%LVFXLW GH 6DYRLH
*ULOOH VXSSRUW PRXOH j PDQTXp
3ODWHDX PXOWLXVDJHV
*ULOOH VXSSRUW PRXOH j EULRFKH
*ULOOH VXSSRUW
*ULOOH VXSSRUW
*ULOOH VXSSRUW PRXOH HQ WHUUH FXLWH
%ULRFKH
&DNH DX[ UDLVLQV
*pQRLVH
.RXJORI
0HULQJXHV
3kWH j FKRX[
4XDWUHTXDUWV
6DEOpV
7DUWH DX[ IUXLWV
SkWH EULVpH
7DUWH DX[ IUXLWV
SkWH OHYpH
3ODWHDX PXOWLXVDJHV DYHF SDSLHU
VXOIXULVp
3ODWHDX PXOWLXVDJHV
*ULOOH VXSSRUW PRXOH j PDQTXp
3ODWHDX PXOWLXVDJHV DYHF SDSLHU
*ULOOH VXSSRUW WRXUWLqUH
*ULOOH VXSSRUW WRXUWLqUH
VXOIXULVp
(175(7,(1 (7 1(772<$*(
1HWWR\DJH GH OD WDEOH
3RUWH WLURLU HW F{WpV
$YDQW GH SURFpGHU DX QHWWR\DJH DVVXUH]YRXV TXH
FKDTXH PDQHWWH VRLW VXU OD SRVLWLRQ $UUrW HW DWWHQGH]
TXH O·DSSDUHLO VRLW UHIURLGL
8WLOLVH] XQH pSRQJH KXPLGH DGGLWLRQQpH G·XQ
GpWHUJHQW GRX[ 5LQFH] HW VpFKH] VRLJQHXVHPHQW
1·XWLOLVH] HQ DXFXQ FDV GH SURGXLWV DEUDVLIV
$YDQW FKDTXH XWLOLVDWLRQ QHWWR\H] OH SODQ GH FXLVVRQ
SRXU pYLWHU OD FDUERQLVDWLRQ GHV SRXVVLqUHV
(QWUHWLHQ UpJXOLHU
$SUqV FKDTXH XWLOLVDWLRQ SDVVH] XQ SDSLHU DEVRUEDQW
RX XQ FKLIIRQ KXPLGH HQ XWLOLVDQW XQ SURGXLW VSpFLILTXH
j O·HQWUHWLHQ GH VXUIDFH YLWURFpUDPLTXH 5LQFH]
VRLJQHXVHPHQW PrPH VL OHV LQVWUXFWLRQV VXU OH
GpWHUJHQW SUpFRQLVHQW OH FRQWUDLUH HW VpFKH]
1RXV SURVFULYRQV O·HPSORL GH GpWHUJHQWV GRX[ SURGXLW
SRXU OD YDLVVHOOH SDU H[HPSOH TXL V·LOV QH VRQW SDV
pOLPLQpV FRPSOqWHPHQW DX ULQoDJH SHXYHQW DYRLU XQ
HIIHW FRUURVLI ORUV G·XQH IXWXUH FXLVVRQ HW SURYRTXHU
XQH GpFRORUDWLRQ GH OD VXUIDFH
(Q FDV GH GpERUGHPHQW PRXLOOH] HW ODLVVH] GpWUHPSHU
PDLV QH JUDWWH] SDV HW pYLWH] OHV SURGXLWV DEUDVLIV
TXL ULVTXHUDLHQW GH UD\HU HW G·HQGRPPDJHU OH YHUUH
(QOHYH] OHV VDOLVVXUHV TXL VH VRQW VROLGLILpHV VXFUH
DOLPHQWV FDUERQLVpV HWF DYHF XQ UDFORLU VSpFLDO
SRXU WDEOH YLWURFpUDPLTXH 1·XWLOLVH] HQ DXFXQ FDV
G·REMHWV WUDQFKDQWV FRXWHDX[ JUDWWRLUV WRXUQHYLV
HWF RX GH GpWHUJHQWV DEUDVLIV RX FRUURVLIV WHOV TXH
ERPEHV DpURVROV SRXU IRXU GpWDFKHXUV GpURXLOOHXUV
SRXGUHV j UpFXUHU HW OHV pSRQJHV j IDFH DEUDVLYH
1H UHFXLVH] MDPDLV GH VDOLVVXUHV TXHOOH TXH VRLW OHXU
QDWXUH
7HQH] pORLJQp GH YRWUH SODQ GH FXLVVRQ WRXW FH TXL HVW
VXVFHSWLEOH GH IRQGUH WHOV TXH OHV REMHWV HQ PDWLqUH
SODVWLTXH OHV IHXLOOHV G·DOXPLQLXP OH VXFUH HW OHV
SURGXLWV j IRUWH WHQHXU HQ VXFUH
(QWUHWLHQ SpULRGLTXH
9RXV SRXYH] XWLOLVHU GX YLQDLJUH SRXU HQOHYHU OHV
WUDFHV GH FDOFDLUH ODLVVpHV VXU OD WDEOH GH FXLVVRQ SDU
OHV GpERUGHPHQWV G·HDX PDLV pYLWH] G·HQ IDLUH FRXOHU
VXU OH SRXUWRXU GH OD WDEOH OH EDQGHDX GH OD FXLVLQLqUH
SRXUUDLW rWUH HQGRPPDJp
%DQGHDX GH FRPPDQGH HW PDQHWWHV
8WLOLVH] XQH pSRQJH KXPLGH DGGLWLRQQpH G·HDX
VDYRQQHXVH 5LQFH] HW VpFKH] VRLJQHXVHPHQW
1HWWR\DJH GX IRXU
(QWUHWLHQ SpULRGLTXH
/D SRUWH GX IRXU HVW FKDXGH SHQGDQW OH
F\FOH GH QHWWR\DJH pORLJQH] OHV MHXQHV
HQIDQWV
1·XWLOLVH] SDV OHV IR\HUV GH FXLVVRQ GH OD
WDEOH SHQGDQW OH QHWWR\DJH
1RXV YRXV UHFRPPDQGRQV G·XWLOLVHU OH ´NLW
SRUWH IURLGHµ HQ FDV GH SUpVHQFH
pYHQWXHOOH GH MHXQHV HQIDQWV UpIpUHQFH GX
NLW
DX
FKDSLWUH
´&DUDFWpULVWLTXHV
WHFKQLTXHVµ
$ILQ GH FDUERQLVHU OHV SURMHFWLRQV JUDLVVHXVHV DSUqV
SOXVLHXUV FXLVVRQV GH YLDQGH YRXV SRXYH] IDLUH
HW
FKDXIIHU OH JULO VHXO VpOHFWHXU GH IRQFWLRQV VXU
WKHUPRVWDW VXU SHQGDQW PLQXWHV
1RXV YRXV UHFRPPDQGRQV GH QH MDPDLV
XWLOLVHU
GH
SURGXLWV
DEUDVLIV
GH
GpWHUJHQWV G·REMHWV WUDQFKDQWV WHOV TXH
FRXWHDX[ RX JUDWWRLUV TXL UHQGUDLHQW
O·pPDLO GpILQLWLYHPHQW LQHIILFDFH
(QWUHWLHQ GH OD VROH SDUWLH LQIpULHXUH
(QWUHWLHQ UpJXOLHU
5HFRXYHUWH G·pPDLO OLVVH HOOH GRLW rWUH QHWWR\pH DYDQW
OHV RSpUDWLRQV FLGHVVRXV SRXU pYLWHU GH UHFXLUH OHV
VDOLVVXUHV
/DYH] OD VROH DYHF XQH pSRQJH HW XQ GpWHUJHQW SRXU
UHWLUHU OHV SURMHFWLRQV JUDVVHV 8QH pSRQJH
OpJqUHPHQW DEUDVLYH SHXW rWUH XWLOLVpH
(QWUHWLHQ SpULRGLTXH
8WLOLVH] GHV SURGXLWV VSpFLDX[ GX FRPPHUFH
/H SURGXLW GpFDSDQW GRLW rWUH YDSRULVp
XQLTXHPHQW VXU OD VROH
1HWWR\DJH FDWDO\WLTXH
3ULQFLSH
/HV SDURLV ODWpUDOHV HW OH IRQG GX IRXU VRQW UHFRXYHUWV
G·XQ pPDLO VSpFLDO SRUHX[ 9RXV OH UHFRQQDvWUH] SDU
VRQ DVSHFW PDW HW UXJXHX[ DX WRXFKHU ,O DEVRUEH HW
GpWUXLW OHV SURMHFWLRQV JUDVVHV VRXV O·DFWLRQ GH OD
FKDOHXU SHQGDQW OD FXLVVRQ
&HSHQGDQW ORUV GH FXLVVRQV SURYRTXDQW EHDXFRXS GH
SURMHFWLRQV JUDVVHV YRODLOOHV JULOODGHV OD GXUpH GH
FXLVVRQ RX OD WHPSpUDWXUH QH VRQW SDV WRXMRXUV
VXIILVDQWHV SRXU pOLPLQHU WRXWHV OHV JUDLVVHV 9RXV
SRXYH] SURFpGHU FRPPH VXLW 5HWLUH] WRXV OHV DFFHVVRLUHV GX IRXU JULOOH
WRXUQHEURFKH SODWHDX PXOWLXVDJHV
3ODFH] OH VpOHFWHXU GH IRQFWLRQV VXU OD SRVLWLRQ
3ODFH] OH WKHUPRVWDW VXU SXLV ODLVVH] FKDXIIHU
SHQGDQW PLQXWHV
(QVXLWH SODFH] OH VpOHFWHXU GH IRQFWLRQV VXU OD
SRVLWLRQ
SHQGDQW PLQXWHV VL YRXV SDUWH]
G·XQ IRXU GpMj FKDXG
$ SDUWLU G·XQ IRXU IURLG FRPSWH] PLQXWHV GH
QHWWR\DJH
9RXV UpDOLVHUH] GHV pFRQRPLHV G·pQHUJLH VL
YRXV
HIIHFWXH]
FHV
RSpUDWLRQV
LPPpGLDWHPHQW j OD VXLWH G·XQH FXLVVRQ
YRWUH IRXU pWDQW GpMj FKDXG
1HWWR\DJH GHV DFFHVVRLUHV
/DYH]OHV j O·HDX VDYRQQHXVH HQ SUHQDQW ELHQ VRLQ GH
OHV ULQFHU HW GH OHV HVVX\HU
(1 &$6 '·$120$/,( '( )21&7,211(0(17
1RXV YRXV UHFRPPDQGRQV YLYHPHQW GH IDLUH OHV YpULILFDWLRQV VXLYDQWHV VXU YRWUH FXLVLQLqUH DYDQW G·DSSHOHU XQ
WHFKQLFLHQ GX 6HUYLFH $SUqV9HQWH ,O VH SHXW TXH OH SUREOqPH VRLW VLPSOH HW TXH YRXV SXLVVLH] OH UpVRXGUH
YRXVPrPH
6ROXWLRQV
6\PSW{PHV
/HV IR\HUV GH WDEOH HW OH IRXU QH IRQFWLRQQHQW SDV
/HV UpVXOWDWV GH FXLVVRQ QH VRQW SDV VDWLVIDLVDQWV
/H IRXU IXPH
9pULILH] TXH Ÿ
OHV IXVLEOHV VRQW HQ ERQ pWDW
Ÿ
O·DSSDUHLO HVW FRUUHFWHPHQW EUDQFKp
Ÿ
TX·LO Q·\ D SDV GH FRXSXUH GH FRXUDQW
9pULILH] TXH Ÿ
OD SRVLWLRQ GH SUpFKDXIIDJH HVW FRUUHFWH YRLU
FKDSLWUH ´*XLGHV GHV FXLVVRQV
Ÿ
OD GXUpH HW OD WHPSpUDWXUH GH SUpFKDXIIDJH VRQW
FRUUHFWHV
Ÿ
OD SRVLWLRQ GH FXLVVRQ HVW DGDSWpH
Ÿ
OD WHPSpUDWXUH VpOHFWLRQQpH HVW FRUUHFWH
Ÿ
OD GXUpH GH FXLVVRQ HVW DGDSWpH
Ÿ
OD JULOOH RX OH SODWHDX PXOWLXVDJHV HVW ELHQ
SRVLWLRQQp GDQV OH IRXU
Ÿ
OH UpFLSLHQW GH FXLVVRQ HVW ELHQ DGDSWp
9pULILH] TXH Ÿ
OH IRXU QH QpFHVVLWH SDV GH QHWWR\DJH
Ÿ
OD SUpSDUDWLRQ QH GpERUGH SDV
Ÿ
LO Q·\ D SDV GH SURMHFWLRQV H[FHVVLYHV GH
JUDLVVHMXV VXU OHV SDURLV GX IRXU
Ÿ
OD WHPSpUDWXUH HW OD SRVLWLRQ GH FXLVVRQ
VpOHFWLRQQpHV
VRQW
DGDSWpHV
SOXV
SDUWLFXOLqUHPHQW SRXU OD SRVLWLRQ ´&XLVVRQ GHV
YLDQGHVµ YRLU FKDSLWUH ´*XLGHV GHV FXLVVRQVµ
6L DSUqV DYRLU YpULILp FHV GLIIpUHQWV SRLQWV O·DQRPDOLH SHUVLVWH FRQWDFWH] DORUV OH 6HUYLFH $SUqV9HQWH
&21',7,216 '( *$5$17,(
*DUDQWLH FRQWUDFWXHOOH
3HQGDQW DQ j FRPSWHU GH OD PLVH HQ VHUYLFH OH FRQVWUXFWHXU UHPSODFHUD OHV SLqFHV GpIHFWXHXVHV VDXI GDQV OHV
FDV SUpYXV DX FKDSLWUH µ5pVHUYHVµ
&RQGLWLRQV G·DSSOLFDWLRQ
3RXU XQH DSSOLFDWLRQ GH FHWWH JDUDQWLH YRXV GHYH] YRXV DGUHVVHU DX GLVWULEXWHXU TXL YRXV D YHQGX O·DSSDUHLO HW OXL
SUpVHQWHU OH &HUWLILFDW GH *DUDQWLH (Q FRPSOpPHQW OH 'LVWULEXWHXU 9HQGHXU SRXUUD RX QRQ SUHQGUH j VD FKDUJH OHV
IUDLV GH PDLQ G·±XYUH DLQVL TXH OHV IUDLV GH GpSODFHPHQW HW GH WUDQVSRUW VHORQ OHV FRQGLWLRQV GH YHQWH TX·LO SUDWLTXH
5pVHUYHV
1RXV DWWLURQV YRWUH DWWHQWLRQ VXU OH IDLW TXH FHWWH JDUDQWLH QH SRXUUD rWUH DSSOLTXpH Ÿ
6L OHV GpWpULRUDWLRQV SURYLHQQHQW G·XQH FDXVH pWUDQJqUH j O·DSSDUHLO FKRFV YDULDWLRQV DQRUPDOHV GH OD WHQVLRQ
pOHFWULTXH HWF RX GX QRQUHVSHFW GHV FRQGLWLRQV G·LQVWDOODWLRQ RX G·XWLOLVDWLRQ LQGLTXpHV GDQV OD QRWLFH
G·XWLOLVDWLRQ IDXVVH PDQRHXYUH QpJOLJHQFH LQVWDOODWLRQ GpIHFWXHXVH RX QRQ FRQIRUPH DX[ UqJOHV HW
SUHVFULSWLRQV LPSRVpHV SDU OHV RUJDQLVPHV GH GLVWULEXWLRQ GH O·(OHFWULFLWp GH O·(DX GX *D] HWF
Ÿ
6L O·XWLOLVDWHXU D DSSRUWp XQH PRGLILFDWLRQ VXU OH PDWpULHO RX HQOHYp OHV PDUTXHV RX QXPpURV GH VpULH
Ÿ
6L XQH UpSDUDWLRQ D pWp HIIHFWXpH SDU XQH SHUVRQQH QRQ DJUppH SDU OH FRQVWUXFWHXU RX OH YHQGHXU
Ÿ
6L O·DSSDUHLO D pWp XWLOLVp j GHV ILQV FRPPHUFLDOHV RX LQGXVWULHOOHV RX SRXU G·DXWUHV EXWV TXH GHV EXWV PpQDJHUV
SRXU OHVTXHOV LO D pWp FRQoX
Ÿ
6L O·DSSDUHLO D pWp DFKHWp RX UpSDUp KRUV GX WHUULWRLUH IUDQoDLV
*DUDQWLH OpJDOH
/HV GLVSRVLWLRQV GH OD JDUDQWLH FRQWUDFWXHOOH QH VRQW SDV H[FOXVLYHV GX EpQpILFH DX SURILW GH O·DFKHWHXU GH OD JDUDQWLH
OpJDOH SRXU GpIDXWV HW YLFHV FDFKpV OD GLWH JDUDQWLH V·DSSOLTXDQW HQ WRXW pWDW GH FDXVH GDQV OHV FRQGLWLRQV GHV DUWLFOHV
HW VXLYDQWV GX &RGH &LYLO
6(59,&( $35(69(17(
(Q FDV G·DQRPDOLH GH IRQFWLRQQHPHQW UHSRUWH]YRXV j OD UXEULTXH ´(1 &$6 '·$120$/,( '( )21&7,211(0(17µ
6L PDOJUp WRXWHV OHV YpULILFDWLRQV XQH LQWHUYHQWLRQ V·DYqUH QpFHVVDLUH OH YHQGHXU GH YRWUH DSSDUHLO HVW OH SUHPLHU KDELOLWp
j LQWHUYHQLU $ GpIDXW GpPpQDJHPHQW GH YRWUH SDUW IHUPHWXUH GX PDJDVLQ R YRXV DYH] HIIHFWXp O·DFKDW YHXLOOH]
FRQVXOWHU O·$VVLVWDQFH 7HFKQLTXH &RQVRPPDWHXUV TXL YRXV FRPPXQLTXHUD DORUV O·DGUHVVH G·XQ 6HUYLFH $SUqV9HQWH
(Q FDV G·LQWHUYHQWLRQ VXU YRWUH DSSDUHLO H[LJH] GX 6HUYLFH $SUqV9HQWH OHV 3LqFHV GH 5HFKDQJH FHUWLILpHV &RQVWUXFWHXU
(Q DSSHODQW XQ 6HUYLFH $SUqV9HQWH LQGLTXH]OXL OD UpIpUHQFH FRPPHUFLDOH HW OH QXPpUR GH VpULH GH YRWUH DSSDUHLO
&HV LQGLFDWLRQV ILJXUHQW VXU OD SODTXH VLJQDOpWLTXH GH YRWUH DSSDUHLO
/D SODTXH VLJQDOpWLTXH
(Q DSSHODQW XQ 6HUYLFH $SUqV9HQWH LQGLTXH]OXL OD
UpIpUHQFH FRPPHUFLDOH OH QXPpUR GH SURGXLW HW OH
QXPpUR GH VpULH GH O·DSSDUHLO &HV LQGLFDWLRQV ILJXUHQW
VXU OD SODTXH VLJQDOpWLTXH VLWXpH VXU YRWUH DSSDUHLO
/D SODTXH HVW YLVLEOH VXU OH VRFOH GH O·DSSDUHLO HQ
IDoDGH ORUVTXH OH WLURLU HVW HQOHYp UHSRUWH]YRXV DX
FKDSLWUH ´,167$//$7,21µ
/HV LQIRUPDWLRQV LQVFULWHV VXU FHWWH SODTXH YRXV
VHURQW QpFHVVDLUHV HQ FDV GH SDQQH HW SRXU OD
FRPPDQGH GH SLqFHV DX 6HUYLFH $SUqV9HQWH
$ /·$77(17,21 '( /·,167$//$7(85
&RQVLJQHV GH VpFXULWp
Ÿ
&HWWH FXLVLQLqUH HVW XQ DSSDUHLO GX W\SH ; F·HVW j
GLUH TXH OHV PHXEOHV MX[WDSRVpV j O·DSSDUHLO QH
GRLYHQW SDV GpSDVVHU OD KDXWHXU GH FHOOHFL &HWWH
GLVSRVLWLRQ DVVXUH OD SURWHFWLRQ GX PRELOLHU
Ÿ
/HV SDURLV DGMDFHQWHV j OD FXLVLQLqUH GRLYHQW rWUH
VRLW HQ PDWpULDX UpVLVWDQW j OD FKDOHXU VRLW
UHYrWXHV G·XQ WHO PDWpULDX
5DFFRUGHPHQW pOHFWULTXH
/HV FXLVLQLqUHV VRQW OLYUpHV H[FOXVLYHPHQW SRXU
FRXUDQW DOWHUQDWLI +] UHSRUWH]YRXV DX WDEOHDX
Q˜ DX FKDSLWUH ´,QVWDOODWLRQµ ´UDFFRUGHPHQW FkEOH
HW FDOLEUH GHV IXVLEOHVµ
9pULILH] TXH Ÿ
OD SXLVVDQFH GH O·LQVWDOODWLRQ HVW VXIILVDQWH
Ÿ
OHV OLJQHV G·DOLPHQWDWLRQ VRQW HQ ERQ pWDW
Ÿ
OH GLDPqWUH GHV ILOV HVW FRQIRUPH DX[ UqJOHV
G·LQVWDOODWLRQ
Ÿ
O·LQVWDOODWLRQ IL[H FRPSRUWH XQ GLVSRVLWLI SRVVpGDQW
GHV FRQWDFWV j FRXSXUH RPQLSRODLUH D\DQW XQH
GLVWDQFH G·RXYHUWXUH GHV FRQWDFWV G·DX PRLQV PP
/·LQVWDOODWLRQ HW O·HQWUHWLHQ GRLYHQW rWUH HIIHFWXpV SDU XQ
SURIHVVLRQQHO TXDOLILp FRQIRUPpPHQW DX[ WH[WHV
UpJOHPHQWDLUHV HW UqJOHV GH O·DUW HQ YLJXHXU Ÿ
QRUPH 1) & LQVWDOODWLRQV pOHFWULTXHV j
EDVVH WHQVLRQ
1RWUH UHVSRQVDELOLWp QH VDXUDLW rWUH HQJDJpH HQ
FDV G·DFFLGHQWV RX G·LQFLGHQWV SURYRTXpV SDU XQH
PLVH j OD WHUUH LQH[LVWDQWH RX GpIHFWXHXVH
&$5$&7(5,67,48(6 7(&+1,48(6
5pIpUHQFH FRPPHUFLDOH
7\SH GH OD FXLVLQLqUH
5DFFRUGHPHQW pOHFWULTXH
&9&
9 +]
/D WDEOH GH FXLVVRQ
)R\HU DYDQW GURLW
)R\HU DUULqUH GURLW
)R\HU DYDQW JDXFKH
)R\HU DUULqUH JDXFKH
IR\HU KLOLJKW UDGLDQW
IR\HU KLOLJKW UDGLDQW
IR\HU KLOLJKW UDGLDQW
IR\HU KLOLJKW UDGLDQW
/H IRXU
)RXU
3XLVVDQFH GX IRXU
*ULO
3XLVVDQFH GX JULO
(FODLUDJH GH IRXU
1HWWR\DJH
pOHFWULTXH
N:
pOHFWULTXH
N:
DPSRXOH : W\SH (
FDWDO\VH
0LQXWHULH SURJUDPPDWLRQ
GX WHPSV
3URJUDPPDWHXU
$FFHVVRLUHV
JULOOHV VXSSRUW
SODWHDX PXOWLXVDJHV
HQVHPEOH WRXUQHEURFKH
N: ® PP
N: ® PP
N: ® PP
N: ® PP
7LURLU GH UDQJHPHQW GHV
DFFHVVRLUHV
'LPHQVLRQV
2SWLRQ GLVSRQLEOH DXSUqV GH
YRWUH UHYHQGHXU
/H PDUTXDJH
+DXWHXU UpJODEOH DX SODQ GH
FXLVVRQ
/DUJHXU
3URIRQGHXU
3RLGV
j FP
´.LW SRUWH IURLGHµ
%/$1& UpIpUHQFH .3)(56:
1˜ FP
FP
NJ
FRUUHVSRQG j O·DSSOLFDWLRQ GHV GLUHFWLYHV FRPSDWLELOLWp pOHFWURPDJQpWLTXH PDUTXDJH
HW EDVVH WHQVLRQ ,167$//$7,21
0LVH HQ SODFH GH O·DSSDUHLO
0LVH j QLYHDX
9RWUH FXLVLQLqUH HVW pTXLSpH GH SLHGV UpJODEOHV j
O·DUULqUH SHUPHWWDQW XQH SDUIDLWH PLVH j QLYHDX
3RXU YLVVHU RX GpYLVVHU OHV SLHGV DUULqUHV XWLOLVH] XQH
FOp SODWH Q˜ 'pJDJHPHQW HW UHPRQWDJH GX WLURLU
3RXU FRQVXOWHU OD SODTXH VLJQDOpWLTXH R ILJXUHQW OD
UpIpUHQFH FRPPHUFLDOH HW OH QXPpUR GH VpULH GH YRWUH
FXLVLQLqUH LO YRXV VXIILW GH GpJDJHU OH WLURLU FRPPH
VXLW FRXOLVVH] OH WLURLU YHUV O·DYDQW MXVTX·j O·DJUDIH
´EXWpHµ
j O·DLGH G·XQ WRXUQHYLV ILQ HQOHYH] O·DJUDIH ´EXWpHµ
HQ VRXOHYDQW
HQILQ GpJDJH] OH WLURLU FRPSOqWHPHQW
3RXU UHPRQWHU OH WLURLU SURFpGH] j O·LQYHUVH HQ V·DVVXUDQW TXH OH WLURLU HVW
VXIILVDPPHQW HQJDJp GDQV VHV JOLVVLqUHV SRXU
UHSRVLWLRQQHU O·DJUDIH ´EXWpHµ
5DFFRUGHPHQW pOHFWULTXH
9pULILH] TXH Ÿ
OD SXLVVDQFH GH O·LQVWDOODWLRQ HVW VXIILVDQWH
Ÿ
OHV OLJQHV G·DOLPHQWDWLRQ VRQW HQ ERQ pWDW
Ÿ
OH GLDPqWUH GHV ILOV HVW FRQIRUPH DX[ UqJOHV
G·LQVWDOODWLRQ HQ YLJXHXU
Ÿ
O·LQVWDOODWLRQ IL[H GH O·XWLOLVDWHXU FRPSRUWH XQ
GLVSRVLWLI j FRXSXUH RPQLSRODLUH D\DQW XQH
GLVWDQFH G·RXYHUWXUH GHV FRQWDFWV G·DX PRLQV
PP
Ÿ
FDOLEUH GH IXVLEOH FRQVXOWH] OH WDEOHDX Q˜ &RPPHQW SURFpGHU "
'pYLVVH] OHV YLV GH OD WUDSSH GH UDFFRUGHPHQW
VLWXpH j O·DUULqUH GH O·DSSDUHLO
UHWLUH] OD WUDSSH GH UDFFRUGHPHQW
GHVVHUUH] OHV YLV GH O·DUUrW GH WUDFWLRQ VLWXp VRXV
OH FDUWHU
LQWURGXLVH] O·H[WUpPLWp GX FkEOH GDQV OH WURX DX
GHVVXV GH O·DUUrW GH WUDFWLRQ
HQVXLWH FRQQHFWH] OH FkEOH j OD EDUUHWWH GH
UDFFRUGHPHQW FRQIRUPpPHQW DX WDEOHDX Q˜ UHVVHUUH] OHV YLV GH O·DUUrW GH WUDFWLRQ
UHPHWWH] OD WUDSSH GH UDFFRUGHPHQW HQJDJH] OHV HUJRWV LQIpULHXUV GH OD WUDSSH j
O·LQWpULHXU GH OD GpFRXSH GX FDUWHU
UHIHUPH] OD WUDSSH SDU OH ERUG VXSpULHXU
HW HQILQ UHPHWWH] OHV YLV
5$&&25'(0(17 &$%/( (7 &$/,%5( '(6 )86,%/(6
WDEOHDX Q˜ 7\SH GH EUDQFKHPHQW
0RQRSKDVp
5DFFRUGHPHQW GX FkEOH
VXU OD SODTXH j ERUQHV
1
2
3
4
7ULSKDVp
1
5
2
3
4
7ULSKDVp < SK 7ULSKDVp 9 SK QHXWUH
QHXWUH
5
1
2
3
4
5
1
230 V
230 V
Mono
N
3~
230V
230V
230V
Y3+N~
230 V
2
3
4
5
230 V
N
230 V
V2+N~
230 V
N
7HQVLRQ DX UpVHDX
9
9
9 9
9 9
7HQVLRQ GHV pOpPHQWV
FKDXIIDQWV
9
9
9
9
[ PP
[ PP
[ PP
[ PP
FkEOH + 51)
FkEOH + 51)
FkEOH + 55)
RX + 51)
FkEOH + 51)
$
$
$
$
&kEOH GH
UDFFRUGHPHQW
)XVLEOH
5(03/$&(0(17 '( /·$0328/( '·(&/$,5$*(
$YDQW GH SURFpGHU DX FKDQJHPHQW GH
O·DPSRXOH GX IRXU YHLOOH] j FH TXH OHV
FRPPDQGHV VRLHQW VXU OD SRVLWLRQ $UUrW
SXLV VpOHFWHXU GH
WKHUPRVWDW VXU
IRQFWLRQV VXU 'pEUDQFKH]
O·DOLPHQWDWLRQ
pOHFWULTXH
GH
O·DSSDUHLO $VVXUH]YRXV DXVVL TXH O·LQWpULHXU GX
IRXU VRLW IURLG
&HWWH DPSRXOH GH : GX W\SH FXORW j YLV (
9 HVW XQH DPSRXOH VSpFLDOH ´FKDOHXUµ
UpVLVWDQW j XQH WHPSpUDWXUH GH ˜& (OOH HVW
GLVSRQLEOH DXSUqV GX 6HUYLFH $SUqV9HQWH GH YRWUH
UHYHQGHXU
/·DPSRXOH HVW VLWXpH DX IRQG GX IRXU HW DFFHVVLEOH SDU
O·LQWpULHXU GX IRXU
3RXU DYRLU DFFqV 'pYLVVH] OH FDSXFKRQ HQ YHUUH SURWpJHDQW
O·DPSRXOH GDQV OH VHQV LQYHUVH GHV DLJXLOOHV G·XQH
PRQWUH
'pYLVVH] O·DPSRXOH
5HPSODFH] O·DPSRXOH
5HVVHUUH] ELHQ OH FDSXFKRQ HQ YHUUH
En cas de dysfonctionnement, le vendeur de votre appareil est
le premier habilité à intervenir.
A défaut (déménagement de votre part, fermeture du magasin
où vous avez effectué l’achat...), veuillez consulter :
- L’Assistance Technique Consommateurs
pour toute questions techniques.
ou
- Le Service Conseil Consommateurs
pour toutes questions ou informations concernant
l’utilisation de votre appareil ou pour toutes autres
questions commerciales.
Vous trouverez ci-dessous les coordonnées de ces deux services.
En cas d’intervention sur votre appareil, exigez du Service
Après Vente les Pièces de Rechange certifiées Constructeur.
En appelant un Service Après Vente, indiquez-lui toutes les
références et numéros (PNC, N° de série, ...).
Ces indications figurent sur la plaque signalétique.
Questions techniques
Assistance Technique Consommateurs
Faure
BP 20139 – 60307 SENLIS Cedex
Tél. : 03 44 62 27 75
e-mail : [email protected]
permanence tél. du lundi au vendredi de 8h30 à 12h30 et de 13h30 à 18h00.
Choisir un nouvel appareil et/ou conseils
d’utilisation
Service Conseil Consommateurs
Faure
BP 50142 – 60307 SENLIS Cedex
Tél. : 03 44 62 28 28 Fax : 03 44 62 21 54
e-mail : [email protected]
Permanence téléphonique du lundi au vendredi de 8 h 30 à 18 h 00.